Step to serve profile, 2016 a

“With Us, You are Smart” Step to Serve Profile
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COMPANY PROFILE
APRIL, 2016
Step to Serve Limited
Cleaning, Gardening, Fumigation and Estate Maintenance Services
P. O. Box 90590, Plot No 82, Block 32, Madanga Street Mkwajuni Kinondoni, Dar es Salaam.
Mobile: +255 756 58 90 33 / 0717 084 094, Email: qsndebile@gmail.com

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M/S; TO WHOM IT MAY CONCERN
Dear Madame/Sir,
RE; QUOTATION FOR PROVISION OF CLEANING & MAINTENANCE SERVICES
We hereby take this opportunity to introduce our Cleaning, Gardening, Maintenance and Fumigation
Services Company to you.
Our aim is to work with you on cleaning, fumigation and maintenance services. Our Company is
determined to satisfy you and your customers and to keep the green friendly environment.
Please consider our services partnership with you to draw away your stress in managing cleanness
and maintenance.
Should you require any further clarification and further negotiation please don’t hesitate to
contact us.
Yours sincerely
…………………………………..
Maneno Ndebile Cosmas
Managing Director
Step to Serve Limited
Cleaning, Gardening, Fumigation and Estate Maintenance Services
P. O. Box 90590, Plot No 82, Block 32, Madanga Street Mkwajuni Kinondoni, Dar es
Salaam. Mobile: +255 756 58 90 33 / 0717 084 094, Email: qsndebile@gmail.com

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Table of Contents
1.0 Company Particulars
2.0 History and Background
3.0 Organisation Structure
4.0 Cleaning Services
5.0 Fumigation and Pest Control Services
6.0 Landscaping and Gardening Services
7.0 Estate Maintenance
8.0 Experiences of the Company
9.0 Company Certificates
10.0 Photos of Some Projects

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1.0 Company Particulars
1. Company name and Address; STEP TO SERVE LIMITED
P. O. Box 90590,
Dar es Salaam.
Phone +255 717 084 094 /+255756589033
2. Incorporation Registration No; 110173
3. Services Provided Cleaning & Maintenance Services
Landscaping & Gardening Services
Fumigation Services
4. Tax Identification Number (TIN) No. 124 – 876 – 672
5. VAT Registration (VRN) No. NOT YET REGISTERED
6. Location: Plot No. 32, Block 82, Madanga Street,
Mkwajuni area, Kinondoni Dar es Salaam
7. Shareholders/Directors: Mr. Maneno Ndebile Cosmas
Mrs. Anna John Ndebile
8. Banker; Exim Bank Tanzania Limited
Clock Tower Branch
P. O. Box 9510
Dar es Salaam
Account No. 0080026154

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2.0 History and Background
Step to Serve Limited founded in 2014, in Dar es Salaam aimed to provide customized
residential and commercial cleaning, landscaping, fumigation and Estate Maintenance
Services in different areas and sectors including warehouses, Schools & Colleges, Hospitals,
Hotels, Apartments, Banks, Halls, Market areas, Shopping Malls, gardening, arena, airports,
Offices, Streets, Ports, Workshops, Garage, Factories, Plantations fumigation and the like
throughout Tanzania.
Step to Serve is a fast growing high-tech commercial cleaning and janitorial services
provider in Tanzania, that heavily invests in cleaning machinery, equipment and education in
the cleaning industry. Our vision is to be the top service provider in the area and our mission
is to serve the community according to numerous international standards and create cleaning
industry standards in Tanzania.
Step to Serve Limited is a private owned limited company, which is among of the
Shingashinga Group of companies. Which also include, Shingashinga Construction Solutions
Limited and Bluered Security Limited
The main scope of Step to Serve commercial services and janitorial services
includes:
1. Full Service Office Cleaning
2. Estate Maintenance
3. Commercial Cleaning
4. Janitorial Services
5. Residential Cleaning
6. Fumigation services
7. Post Construction cleanup
8. Floor waxing, buffing & shining, tile and grout fixing and cleaning

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3.0 Organisation Structure
MANAGING DIRECTOR
HR & TRAINING
MANAGER
MARKETING
MANAGER
HUMAN
RESOURCE
OFFICER
TRAINING
OFFICER
SENIOR
OPERTION
OFFICER
ACCOUNTANT MARKETING
OFFICERS
BOARD OF DIRECTORS
FINANCE
MANAGER
OPERATION
MANAGER
SUPERVISORS
INSPECTORS
WORKERS
Cleaners
Fumigators
Gardeners
Technicians (Fundi)
ADMINISTRATIVE
OFFICER
OFFICE SECRETARY
ATTENDANTS
SAFETY &
RISK
OFFICER
ACCOUNT CLERKS
CASHIER

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4.0 Cleaning Services
Cleaning is one of the most commonly outsourced services. Some of the reasons
for this include:
 Basic cleaning tasks are standardised, with little variation among different enterprises.
 The nature of the job and required standard of performance can be clearly defined
and specified in a contract, unlike more technical or professional jobs for which such
specification is harder to develop.
 Some organizations prefer to outsource work unrelated to their core business in order
to save additional salaries and benefits required to manage the work.
 Some organizations may feel uncomfortable dealing with labour relations related to
low wage employees; by outsourcing, these labor relations issues are transferred to a
contractor whose staff are comfortable and experienced in dealing with these issues,
and their approach can benefit from economies of scale.
 If a janitor is unavailable due to sickness or leave, a contractor which employs many
janitors can easily assign a substitute. A small organisation which employs one or a
few janitors directly will have much more trouble with this.
All our employees are trained for the following:
- Maintenance and Basic Cleaning Operations
- Safety Program – Slip and Fall Prevention
- Productivity
- Floor Maintenance vinyl, hardwood, stone
- Cleaning Tiles
- Carpet Care
- Cleaning and Fumigation
- Educational Facility Disinfection
- Basic Cleaning Techniques
- Restroom Sanitation
- Window Washing

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Cleaning Services using advanced technology and equipments
To ensure that we work to the best of our ability, we always consult our cleaning services
checklist. Our supervisors make sure that your cleaning needs are satisfied. We even
disinfect door handles
A completely clean home, just the way you want it
Our cleaning services are thorough, consistent and customized. If you would like to request a
special service, change your cleaning schedule, or skip an area in your home, just let us
know! We are happy to fulfill every request in order to exceed your expectations.
Step to Serve cleaning services are available daily, weekly, every other week, monthly or
one-time. On every visit, our team dusts, vacuums, washes and sanitizes each room. Using
our equipment and specially formulated products, we clean from left to right, top to bottom,
so no detail is overlooked.
All Rooms; Dust picture frames, knickknacks, ceiling fans, lamps, furniture, woodwork,
shelves and baseboards. Remove cobwebs. Vacuum carpets. Wash all floors and dry wood
floors. Vacuum furniture, including under any cushions, Empty and clean ashtrays and
wastebaskets
Kitchen; Clean appliances, counters, cabinets, tables and chairs. Clean, scrub and
sanitize sinks. Clean and sanitize countertops and backsplashes. Clean the range top and
refrigerator top and exterior. Clean microwave oven inside and out. Wash floors.
Bathrooms; Clean, scrub and sanitize showers, bathtubs and sinks. Clean and
sanitize vanities, backsplashes and toilets. Clean mirrors. Polish chrome. Wash floors and tile
walls.

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Common Areas; In your common areas, such as your living room, dining room, and
family room – we dust, vacuum or mop depending on your floor type, Clean all mirrors and
glass you may have, and we pick-up the best we can.
Special house cleaning services are also available.
Leave other time-consuming cleaning chores to us and spend time on other things. Step to
Serve Limited local offices also offer these additional services:
 Oven cleaning
 Refrigerator cleaning
 Window washing
 Packing & unpacking
 Wall washing
 Cabinet cleaning
 Furniture Treatment
 Post-construction cleaning
Our specialized services vary and are as following:
1. Mattress/Sofa/Curtain Steam cleaning
2. Tile & Grout Cleaning
3. High-rise Window washing, using suspended platform
4. All types of floor buffing and shining
5. Floor burnishing/polishing
6. Vacuuming of all surfaces
7. Furniture Care
8. Carpet Shampoo & Stain Removal
9. Salty water stains and grease removal
10.Washrooms/showers disinfecting
11.Commercial Kitchen cleaning
12.Post construction clean-up
13.Maid services
14.Cleaning in Aviation
15.High-pressure washing
16.Bright work polishing
17.Escalator cleaning

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18.Medical Lab / Hospital cleaning
19.Pet stains and odor removal
20.All other specialized cleaning
Carpet cleaning Sofa Cleaning
Your protection is our top priority
We understand that your home is one of your greatest investments because it holds your
most treasured effects. We treat your home, your key and your personal belongings with the
utmost attentiveness and respect. When you invite Step to Serve into your home we want
you to feel confident with your decision.
If you aren't home during a cleaning we will safeguard your key. All of our team members go
through extensive background checks so that you can have peace of mind when opening
your home to our team. We value the trust that you place in us.

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5.0 Fumigation Services
Step to Serve offers environment friendly fumigation services compliant to United Republic
of Tanzania Fumigation procedures for export and import cargo & commodities, containers,
warehouses, Schools & Colleges, Hospitals, Hotels, Apartments, Banks, Social Halls, Market
areas, Shopping Malls, gardening, arena and ground grass slashing, airports, Offices, Streets,
Ports, Workshops, Garages, Factories, Plantations fumigation and the like throughout
Tanzania.
Step to Serve also provides pest control services against general pest (termite, rodents,
mosquitoes, flies, ant and other stored pests) to residential, Hospitals (Patient Rooms
Disinfection), Schools, Public and Corporate buildings and commercial areas.
Fumigation and Pest Control
Fumigation
Fumigation is a method of pest control that completely fills an area with gaseous pesticides
(which are not toxic if used properly) to suffocate or poison the pests within. It is utilized for
control of pests in buildings (structural fumigation), soil, grain, and produce, and is also used
during processing of goods to be imported or exported to prevent transfer of exotic
organisms. A pesticide that is effective as a fumigant must be volatile enough to produce a
toxic concentration in a closed space over a short period of time.
Methyl Bromide fumigation has been used globally as disinfestations treatment for many
years. It has a reputation for effectiveness against a wide range of pests and commodity
combinations. It is favored in many countries for plant quarantine because of its reputation
for having:
 Good penetrating ability
 Rapid action
 High toxicity to a broad spectrum of insects and similar pests
It is frequently used for treating timber, agricultural products, empty containers, foodstuffs,
seeds and plants. Due to its recognized effectiveness and the lack of well tested alternatives,
How fumigants work; Fumigants kill by interfering with the respiratory function of the
target pest. Molecules of some fumigants, replace oxygen molecules in the air, so the pest-
control action involves smothering (asphyxiation) due to lack of oxygen.
The killing action of a fumigant is influenced by its concentration in the atmosphere, the
length of time it stays in the atmosphere, and the temperature and humidity of the area at
the time of the fumigation. Fumigants are designed to enter cracks, crevices and other areas

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where target pest may occur. That is why we ensure that there are no leakages found during
the fumigation of goods. Containers must be sealed properly to ensure the effectiveness of
the fumigation process. Fumigation has no residual effect, and re-infestation may occur after
the fumigant has diffused from the area.
Effectiveness of Fumigation compared to other methods of pest control
 Fumigants are usually quick acting and can result in total eradication of the pest.
 Because fumigants are gases, they diffuse through all parts of the structure and
commodity being treated and can reach pests that couldn’t be reached with
conventional pest-control techniques.
 For certain commodities, such as exportation of goods to other countries, fumigations
seem to be the most practical way of pest elimination.
We always advice the exporters to be reminded that the control achieved through fumigation
is TEMPORARY –there is no residual action from fumigants. If there is any untreated
populations of pest remain, reinfestation of the treated site can take place quickly. So it is
important for them to ensure their goods are properly contained after ventilation, to avoid
other pest from infecting their fumigated goods.
Fumigation Services to remove all insects and pests
Pest Control and Management
Many insects are beneficial, but some especially competitive with humans. Insects are not
only numerous, but also among the most adaptable of all animals. In their many forms,

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insects are fitted for almost any specific way of life. Their adaptability, combined with their
tremendous rate of reproduction, give insects an unequalled potential for survival.
Most insects do not harm human products nor carry diseases harmful to humans; however,
some do carry diseases, feed on human food, clothing, housing and manufactured goods,
and annoy or injure humans and other animals through painful bites and stings. All of factors
make some insects a nuisance to humans.
Before initiating any treatment, various factors would have to be thoroughly discussed. It is
quality in our treatment methodology that separates us from our competitors in the industry.
Try us out and you will note the difference.
Pest Control
In order to make the human, pet, livestock and wildlife environment habitable, to prevent
disease spread and occurrence and to protect damage to food and property, Step to Serve
provides professional and effective pest control services.
This is done by baiting, application of repellents and eradicative treatment against insect
pests such as Termites, cockroaches, sugar ants, Bedbugs, mites, woodworms, white flies,
mosquitoes, silver fish, fumigation against weevils in silos, stores and other facilities, baiting
against rats, mice and moles, snakes control, treatment of pet and livestock housing against
pests.
Benefit of Pest Control & Management
The benefit from our services is freedom from the following problems associated with pests.
I. Pests are offensive
Pests are very offensive. Most people on seeing them become very uncomfortable and some
get nauseated.
II. Pests transmit diseases
These include plague, histoplasmosis, Leprosy, Asthma, Chagas disease, relapsing fever,
pasterella pseudotuberculosis, dermatomycoses, listeriosus, leptospirosis, salmonella
typhimuruim,and, and various forms of encephalitis.
Mosquitoes can transmit malaria and yellow fever. They also lead to disturbances at work.
Cockroaches and sugar ants transmit serious gastrointestinal diseases like dysentery and
typhoid while moths destroy fabrics.

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For livestock and wildlife some many diseases are vector borne. These include East Coast
Fever, Tripanasomiasis and Elephantiasis
III. Pests can bite
Pests like mosquitoes, rats and bats have painful bites and cause serious injuries. The
resulting wounds when infected can result in gangrene, tetanus or blood poisoning. The bites
of some insects can triggers life threatening allergic reactions
IV. Pests carry parasites
Rats, mice and bats carry parasites in their body. These include parasitic flies, mites, soft
ticks, and fleas some of which attack people and pets.
V. Pests cause destruction to property
Pests cause significant damage to property. Rats and mice destroy property by chewing.
They can also start fires by chewing on electric cables. Moths destroy fabrics.
Step to Serve recommends regular treatment against these pests with a dramatic difference.
The treatments will be done professionally and with health, safety and environmental
concerns high on the agenda.
We ensure that the services we provide are timely and are of high quality. We are also
available for any discussion with our clients at all times to discuss and follow up on any
developments that arise in the course of working with them.

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6.0 Landscaping and Gardening Maintenance
At Step to Serve Landscaping, we specialize in the design and implementation of exterior
spaces that enhance your outdoor living experience. During the design process, our team will
emphasize your unique ideas and preferences in order to create a landscape that reflects
your values, taste, and lifestyle. Imaginative consideration and thoughtful attention to detail
are integral elements in Step to Serve design process. Our design team will work hard to see
that your dreams are realized.
Our Design & Build Services include consultation, design and installation services for
residential and commercial clients, including:
 Design
 Grading
 Planting
 Mulching
 Patio and Pathway Construction
 Stone Walls
 Irrigation and Drainage
 Clearing and Excavating
 Tree Removal
 Small Building Construction
 Fencing
 Driveways
 Retaining Walls
Hardscape Design/Build
Hardscaping elements can add distinction and functionality to your outdoor living area
affording you the opportunity to better enjoy your home landscape. Our team of landscape
architect and designer, and crew members design and create exceptional hardscape plans to
match any taste or function. Our services include:
 Patio and Pathway Construction
 Stone Walls and Terraces
 Custom Seating Areas
 Fencing
 Arbors/Pergolas
 Driveways
 Retaining Walls
 Outdoor Fireplaces/Firepits
 Outdoor Kitchens
Landscape Management
The Step to Serve specialized Landscape Management teams enhance some of the finest
homes, businesses, and commercial properties in Tanzania. We manage our clients'
properties with comprehensive lawn and landscape services throughout the year. Let us
maintain your landscape. We will tailor a Landscape Management program to meet the
unique needs of your property
Our Landscape Maintenance programs include the following services:

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 Mowing
 Edging
 Weeding
 Shrub Care
 Trash Removal
 Clean-Up
 Mulch
 Turf Grass
 Floriculture
 Irrigation Service Agreement
Outdoor Living
One of the most satisfying characteristics of a landscape is the ability to actively enjoy it.
Whether you love to entertain, consider yourself a master of the grill, share family meals
outdoors, or simply relax after a long day at work we can help to enhance your outdoor
living experience. We at Step to Serve specialize in making your home landscape an intimate
and natural setting ideal for relaxing and making memories. Adding livable space to your
home landscape can create exciting areas where your family can enjoy a “staycation”
together.
 Patios and terraces
 Poolside landscaping
 Outdoor kitchens and dining areas
 Fire pits and custom seating areas
 Privacy screening for intimate spaces
 Living Fences
 Decks and screened porches
 Arbors and Pergolas
 Fencing
Call us today +255 717 084 094 for a consultation with our specialized Commercial
Landscape Management advisor.

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7.0 Maintenance Services
A rental property will not enjoy long term tenant retention and acceptable return on
investment unless it is maintained properly. This involves:
preventive and ongoing maintenance;
repairs to correct problems or malfunctions; and
construction and remodel
Property maintenance relates to the upkeep of a home, apartment, rental property or
building and may be a commercial venture through a property maintenance company, an
employee of the company which owns a home, apartment or a self-storage pastime for
example day-to-day housekeeping or cleaning.
Property maintenance may involve a number of individual companies and/or service
economic services including a property management company, who may look after the entire
estate or land of properties, single family homes, apartment buildings, or other properties
which need maintenance or repair for our company. In turn, our management company
would employ the services of one or more individuals and/or companies to provide the
required property maintenance services.
The services which could be classed as property maintenance include many sectors of the
maintenance, repair and operations industry such as maintaining wood finishing, air
conditioning, plumbing, electrical rewiring, roofing, locksmiths, flooring, glazing, and
renovation/refurbishment.
Commercial Services With a long standing history of providing solutions to commercial
clients our dedicated and highly trained teams are familiar with the commercial pressures
and time constraints experienced by our clients, and the need to ensure minimal disruption
to trading. Our teams work hard to achieve your desired end result whether a general repair,
shop fit-out, a commercial area make-over, minor alteration or major refurbishment.
Reactive Maintenance Reacting to your needs 24 hours a day, 365 days a year, our
reactive team are specially trained and equipped to deal with your requirements as a call out
service or emergency response. A number of different services are available and we
understand the need to keep you fully updated of our findings throughout our attendance in
an emergency situation. We specialise in providing rapid response to emergency situations
and are experts in the trace and access procedure of ongoing leaks within larger buildings.
Planned Maintenance All properties ideally require regular preventative maintenance to
hold and improve their asset value. Our experienced teams will design an inspection and
maintenance schedule to ensure your property stays in the condition required throughout the
years.

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Preventive and ongoing maintenance to rental properties requires a thorough
knowledge of the property, its needs for upkeep, staffing required to accomplish the tasks
and budgeting to accomplish them. Our Estate Management team balances the costs of
routine and preventive maintenance with the benefits and desired results. Line items on
estate manager's routine maintenance list might include:
cleaning of common areas;
landscape maintenance;
regular service to air conditioning systems;
periodic inspection of plumbing and electrical items; or
proper upkeep of wood, roofing & other building components
Repairs and corrective actions are required when things break or cease to function as
intended. Sometimes the repair is of an emergency nature, such as a air conditioning
malfunction in summer, while at other times these repairs can be scheduled and done
efficiently in groups. It is the responsibility of Step to Serve to know the difference and to
serve the needs of the tenants while balancing costs. It's also important to take care of small
problems before they become large ones.
Construction and remodel are a part of facility and building maintenance. Remodel or
construction of the structure might be required:
for special business requirements of a commercial tenant;
to correct obsolescence of the structure; or
to accommodate special physical needs of a tenant;
Our estate mangers are very skilled at all the other functions of management, and assure our
clients and customers the best of our services so that your facility is well maintained, and
that the property will NOT experience any degradation of condition, loss of tenants or
declining rents.

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8.0 Experiences of the Company
Current Sites Enjoying Step to Serve Services
No. Site Location Client and his Address Remark
1. Warehouse and Workshop
On Plot No. 45A&45B Ursino Street,
Regent Estate Kinondoni Dar es
Salaam
Al Husseini Construction Ltd
P. O. Box 8772, Dar es Salaam
2. Residence of Twenty Apartments Plot
No. 67, Block FMR II Zanaki/India
Street Ilala Dar es Salaam
TAYYABI MANZILI
The Registered Trustee of
Anjuman E Saifee Community
P O Box 3037, DSM
3. Moyo Plaza Limited
Plot No 26Block x Shaurimoyo, Ilala
DSM
Moyo Plaza Ltd
P O Box 21297, DSM
4.
Arzoo Apartments Ltd
Thirty Six Apartments
Plot No 550, Upanga area Kalenga
street Dar es Salaam
Arzoo Apartments Ltd
P O Box 4907, DSM
5. International Diplomacy Residential
Apartments
Twenty Eight Apartments On Plot No.
69, Haileselasie roard, Oysterbay,
Kinondoni Dar es Salaam
Q Park Ltd
P. O. Box 32138
Dar es Salaam
6. Residential Apartments
on Plot No. 67, Block D Msasani
Village, Kinondoni DSM
Peninsula Residence Limited.
P. O. Box 8772, DSM
7. Landscaping and gardening for
residential house located at
unsurveyed area Goba, Kinondoni Dar
es Salaam
Sebastian Kastuli
P. O. Box 6342, Dar es Salaam

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9.0 Company Certificates

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10.0 Photos of Some Projects

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Backyard grass Oystebay DSM Germini Apartments Oysterbay DSM
Private Residential at Goba area Kinondoni Dar es Salaam

Step to serve profile, 2016 a

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