1. IT Services – Transformed to-be organisation
Leadership
Business Solutions
& Horizon Planning
Sustain
Service
Delivery
Business
Consulting
Lead
Ops
Lead
Help Desk
Incident
Management
Fix on Fail
Portfolio
Management
Development
Management
Gateway
Services
Lead
PM
Lead
PM
PM
PM
…
PM
Problem
Management
Test
Deploy
Config
Release
Infrastr
Environ
Training
Development
Leads
Technology,
Applications
and
Development
Teams
Business
& Clients
Business
& UsersDesign
Application
Owners
Projects and Programmes
Delivery
Design
Authority
Business
Solutions
Team
BSO
Sustain Service
Operations
Service
Reporting
Service
Improvements
Service
Gateway
PMO
Ability to Scale up or down rapidly

2. © Xansa plc 20042
Qualityand
Qualityand
Measurements
Measurements
Enhanced
-Efficiency
-Capability
-Quality
•Define Strategy to manage
Automated Build, conduct a pilot to
prove the concept
•Assess in-
house and
Industry
standard
Estimating
methods for
suitability at
LSC Account
•Decide on an Estimating Method
and prepare Account specific
estimating guidelines, associated
tools and techniques
•Define Process and method to
capture actual effort for each
product delivered
•Agree Targets
•Create framework
for Individual and
Team Skills Matrix
•Stabilise new Organisation
•Report KPI Data
•Assess and agree
initial Productivity
data
Organisation
Organisation
And People
And People
Technology
Technology
And
Tools
And
Tools
Estimating
Estimating
•Define Capability based Development
Organisation
•Prepare Problem Statement re Automated
build, current issues and agreed option
•Prepare Problem Statement re Automated Deployment,
current issues and agreed option
•Agree KPI definitions
•Agree Review points and methods
•Agree KPI Data Definitions and capture points
Situation
Definition
Solution Shaping
and Design
Solution Delivery and
Transformation
•Roll out Estimating Method, guidelines,
tools and techniques
•Create Succession Plans
•Undertake Final alignment of
resources to Organisation, nominate
Application Owners
•Capture Project KPI Data
•Analyse Trends
•Undertake Causal Analysis
•Revise Targets
•Implement and roll out
Automated Build Process, tools
and techniques
Organisation Transformation – Vision pathway
•Establish Quality Log
•Establish Reviews
•Create Improvement Plans
•Define Strategy to manage
Automated Deployment, conduct
a pilot to prove the concept
•Implement and roll out
Automated Deployment Process,
tools and techniques
Tim
ely
and
Effective
Com
m
unication
Tim
ely
and
Effective
Com
m
unication
•Implement process to capture actual
effort data as part of the projects
•Implement process to obtain
feedback and refine Estimating
Method
•Define Process to obtain
feedback and refine
Estimating Method
•Undertake initial informal assessment of
skills and capabilities and undertake initial
placement of people in the organisation
•Define Statement of Intent in
terms of a Team Charter
•Define initial Terms of
Reference and success
criteria
•Transition to new organisation with short
term, specific tactical objectives
•Refine Team and
Assignment
Objectives
•Establish Team and
Individual’s Skill
Matrix
A
Com
bination
of Team
Briefings
and
W
alk-in
Sessions
Dec-04
Jan-05
Feb-05
Jan-05
Feb-05
Mar-05
Dec-04
Jan-05
Feb-05
Jan-05
Feb-05
Apr-05
Mar-05