7. Internal Communication
Effective internal communication provides clear
information on an organization's
goals, successes, challenges and operational
issues affecting employees.
8. Communication Tools
Tools, including email, fixed-line phone, voice
mail, mobile phone, instant messaging and
conferencing offer specific productivity benefits.
9. Mobile Communication
Mobile communication enables employees away
from their desks to maintain contact and access
the data and applications they need to maintain
productivity.
10. Social Networking
Social networking can have a positive or negative
effect on productivity, depending on how
employees use it.
11. Productivity and Quality
Meeting customer’s need
High
Efficient
quality
rate
products
Effective
Communication
12. PRODUCTIVITY AND CUSTOMER
SATISFACTION
Continual interaction with the customers
Develop learning relationships
The levels of productivity and quality should
remain high.
13. CONCLUSION
Profitability results when money is left over
from sales after costs are paid
Effective communication plays an important
role in productivity
Quality affects productivity
Both affect profitability
And eventually affects customer satisfaction
Low Productivity And low quality results in
losing customers and wasting resources.
