See how RightITnow lets you handle IT operations in a much simpler and cheaper way

1. A different way to tackle
IT Operations Management
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2. 5 reasons to read this presentation
• You have at least 3 monitoring tools … and likely to buy a
couple more this year
• You dread to see the maintenance invoices landing on your
desk…again
• You don’t really know what your NOC staff does …
understaffed ? overstaffed ?
• You wonder how to get out of your legacy systems
management solution
• You want to get more out of the specialized tools you just
purchased
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3. IT Operations Challenges
Maturity Gap: “Only 17% of IT Ops had automated integration
between event management and IT service desk tools” Gartner MQ
for the IT Service Desk
Configuration
Tools
Security Tools
IT OPERATOR/
SUPERVISOR
SERVICE DESK
LEVEL 2 SUPPORT
ISOLATION
ESCALATION
• Event/Alarm
flood
EVENT
S
• Swivel chair
management
• Missing events
(Infrastructure
and
Applications)
Monitoring
Tools
IT OPERATOR
IDENTIFICATION
NETWORK / SYS ADMIN
• No correlation
• No prioritization
• No business
context
• Current tools
too complex
LEVEL 2 / LEVEL 3
SUPPORT
REMEDIATION
• End-user
reported
problems
• No linkage
between tickets
and alerts
• No automatic
ticket creation
• Limited
probable root
cause
• Limited
context to
tickets from Ops
Service Desk Tools
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4. RightITnow: The Solution for IT Operations
NETWORK / SYS ADMIN
IT OPERATOR
IT OPERATOR/
SUPERVISOR
SERVICE DESK
LEVEL 2 SUPPORT
LEVEL 2 / LEVEL 3
SUPPORT
RightITnow : Real-Time IT Event Management
IDENTIFICATION
REMEDIATION
(Infrastructure
and
Applications)
Monitoring
Tools
Configuration
Tools
Security Tools
ISOLATION
• All events captured, normalized,
processed and enriched
EVENT
S
• Prioritization and escalation
based on business rules
• Complete workflow from problem
identification to remediation
ESCALATION
SERVICE DESK
• Operational and Historical
Dashboards
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5. Solution Overview
RightITnow offers a Web 2.0 Solution for IT Operations :
•
•
•
•
•
Monitoring Servers , Networks and Application in a Single Pane of Glass
Providing multi-source event correlation software
Managing IT Operations staff and Providing Visibility to Executives
Automating IT processes and Integrating with the IT Back office
Enabling predictable SLA-based services
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6. A day in the life of an event
SERVICE DESK
INCIDENT & PROBLEM MANAGEMENT
ServiceNow, Remedy, ZenDesk , JIRA, Serena ,
ManageEngine
alert history lookup
feedback of
correlated /
remediated alerts
automated &
operator
actions
automation
of repetitive
tasks
REMEDIATION
ticket open / close
ticket
creation
closed loop
alert closure
ESCALATION
- Action Framework
service
REST API
X in Y
Forward alert
Suppression
Periodic
Correlation
 IT Apps
 Scripts
 RunBooks
automated
rules
ALERT MANAGEMENT
NETWORK
MONITORING
TOOLS
exceptions
and topology
Deduplicate
enrich
entity, service, customer
EVENT IDENTIFICATION
SolarWinds, Nagios,
Zenoss, SCOM,
Vmware, Amazon
CloudWatch …
CMDB
Syslog,
SNMP, Email
exceptions
And entity
relationships
SYSTEM /
VIRTUAL
MONITORING
TOOLS
Create your own
event injector :
SOAP or ActiveMQ
INFRASTRUCTURE & APPS
CMDB
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7. Key Benefits
• Brings visibility and predictability to the management
team
• Integration into the Company workflow processes
• Shorter time to resolution through automation
• Higher productivity drives a lower cost of IT operations
• Better service delivery generates customer satisfaction
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8. Resources
Watch our videos
Check out our whitepapers
Visit our demo site
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