Hank Drummond, a speaker at the marcus evans National Healthcare CNO Summit Spring 2013, on learning about different cultures to provide the best healthcare possible. Interview with: Hank Drummond, Executive Director of Nursing and Quality Initiatives, Miami Jewish Health Systems

1. Healthcare on a Cross-Cultural Level
perceive pain, what they believe about them to be part of this process of
medicine, and how they view God. discovery, new ideas may arise to solve
the problem. They also must not be
How can the nursing department afraid to take risks and try out different
help to meet high demand for techniques, because if they do nothing,
healthcare? they become the victims.
The nursing team can receive a
summary every month on where the
nursing department is in terms of
financial success. Staff can also be
given tools and educated on how they
Interview with: Hank Drummond,
Executive Director of Nursing and
can help meet goals and ensure quality
care with limited resources. The
idea that
Quality Initiatives, Miami Jewish Asking nurses questions and receiving
Health Systems their feedback on how to reach demand
is a very effective process. Getting them
Together
involved and teaching them how to
Patient care is given on a cross- think outside the box, makes them
cultural level and should cater for more energetic, proactive and reactive
individuals’ beliefs, faiths and views on within the culture of healthcare.
medicine, says Hank Drummond,
Executive Director of Nursing and
Quality Initiatives, Miami Jewish Health
What strategies can you suggest for
improving care coordination?
Everyone
Systems. “This can be done through
training and multicultural events, where
particular cultures within the population
This is a daily task and it is better
performed by being open. Having a
Achieves
More
that receive care can be involved,” he vision, sharing it with the highest and
goes on to say. lowest levels in the organization, and
incorporating all the teams in-between,
needs to
A speaker at the marcus evans will create an atmosphere of unity.
National Healthcare CNO Summit
Spring 2013, taking place in Buckhead, The idea that Together Everyone
Atla nt a, Ge orgia, Marc h 1 4 -1 5 , Achieves More or T.E.A.M. needs to be
Drummond discusses why Chief
Nursing Officers (CNOs) should be on
the cutting-edge of technology and
driven into the daily mantra. Making
sure that all healthcare members
understand that every link in the team
be driven
theories.
Why is promoting cultural
is of the upmost importance will
positively impact care. into the
daily
competency so important in the What trends are in the pipeline for
nursing field? the nursing industry?
mantra
Healthcare delivery is a cross-cultural More financial reductions will be a
activity that is brought to every belief continued occurrence in the industry.
and faith. For the nursing industry to CNOs will be forced to look at different
diversify and deliver care according to a avenues for efficient care giving, with
patient’s background, healthcare less and less financial support.
professionals must understand cultural
differences. They must become very proactive and
on the cutting-edge of technology,
This can be done through training and theories, and new ways of delivering
multicultural events, where particular care.
cultures within the population that
receive care can be involved. Talks can If CNOs open up and have an honest
be given on how certain cultures conversation with medical staff, and ask

2. About the National Healthcare CNO Summit Spring 2013
The marcus evans Summits
This unique forum will take place at The Ritz Carlton, Buckhead, Atlanta, Georgia,
group delivers peer-to-peer
March 14-15, 2013. Offering much more than any conference, exhibition or trade
information on strategic matters,
show, this exclusive meeting will bring together esteemed industry thought leaders
professional trends and
and solution providers to a highly focused and interactive networking event. The
breakthrough innovations.
Summit includes presentations on successful collaboration between the CMO and
CNO for quality outcomes, cutting edge leadership solutions, and creating a unified
and nurturing team.
www.healthcare-summit.com
Please note that the Summit is a Contact
closed business event and the
Maria Gregoriou, Journalist, marcus evans, Summits Division
number of participants strictly
limited.
Tel: + 357 22 849 400
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About marcus evans Summits
marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss
strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to
individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.
For more information, please visit: www.marcusevans.com
Upcoming Events
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National Healthcare CMO Summit - www.nhcmiosummit.com
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To view the web version, please click here: www.nhcnosummit.com/HankDrummond