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Using the READ Scale To Track the Difficulty of Electronic Resource Access Issues
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Using the READ Scale To Track the Difficulty of Electronic Resource Access Issues
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Image courtesy of
scragz : (CC BY 2.0) “ I’m not even supposed to be here today”
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Easier said than
done
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Categories Typical –
examples: “Reference” question “Directional” question “Technical” question Approach Type recorded – examples: “Walk-up, or In-Person” “Off-desk” “Phone” “Email”
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/ (Hash mark)
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National Study: 14
Institutions, 12 States
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