Using the READ Scale To Track the Difficulty of Electronic Resource Access Issues
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Using the READ Scale To Track the Difficulty of Electronic Resource Access Issues
- 3. Image courtesy of scragz : (CC BY 2.0) “ I’m not even supposed to be here today”
- 5. Easier said than done
- 10. Categories Typical – examples: “Reference” question “Directional” question “Technical” question Approach Type recorded – examples: “Walk-up, or In-Person” “Off-desk” “Phone” “Email”
- 11. / (Hash mark) / (Hash mark)
- 14. National Study: 14 Institutions, 12 States
- 36. Download at : http://creator.zoho.com/public/showAppInfo?canvasurl=zvrdrzdfg