1. Maria Acevedo
3945 MarshallSt
Philadelphia, PA 19140
Cell: 215-410-4734
E-Mail: Mariaacevedo6114@gmail.com
Career Focus
Food service worker with fast food, retail and customer service experience.
Trained in food safety and handling.Talented Customer ServiceAssociate
skilled at balancing customer needsand company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all
individualsalesgoals.
Core Qualifications
Superior communication skills Cheerfuland energetic Staff training and
development Dependableand reliable
Flexible schedule Trained in food safety guidelines
Cash register operation Safety standardstraining
Education and Training
South Philadelphia High Philadelphia, PA
Accomplishments
Recognized by peersand managementfor going aboveand beyond normaljob
functions.
Multi-tasking
Cashiered with two cash registers at oncein tandem to maximizecustomer
flow.
Customer Interface
Greeted customers upon entranceand handled all cash and credit
transactions.
Assisted customersover the phoneregarding store operations, product,
promotionsand orders.

2. Work Experience
October 2014 to June 2015
Shoprite Philadephia, PA
customer service assistant/ bagger
Recommended and helped customersselect merchandisebased on their
needs. Exchanged returned merchandisefor customersquickly and efficiently.
Confirmed that appropriatechanges weremade to resolvecustomers'
problems. Exercises sound judgmentin issuing credits and makingexceptions
to customer policies to maintain high levels of customer satisfaction. Informed
customersabout sales and promotionsin a friendly and engagingmanner.
Trained new employeeson company customer service policies and service
level standards. Managed widevariety of customer service and administrative
tasks to resolvecustomer issuesquickly and efficiently.
June 2015 to January 2016
You Ring We Bring Philadelphia, PA
Cashier
Assessed customer needsand responded to questions. Cleaned and
straightened work area. Bagged merchandiseby followingstandard
procedures. Organized register supplies. Unboxed new merchandise. Rotated
stock to maintain freshness. Provided professionaland courteousserviceatall
times. Worked overtimeshifts duringbusy periods. Consistently kepta clean
and safe environmentby adheringto all federal, state and local sanitation and
safety requirements.
January 2016 to May 2016
New Station Pizza Philadelphia, PA
Cashier
Quickly and courteously resolved all guest problemsand complaints.
Prepared healthy, enjoyablebreakfasts and dinnersfor diners. Conducted
daily inspections and maintained food sanitation and kitchen equipment
safety reports. Regularly developed new recipesin accordance with consumer
tastes, nutritionalneeds, and budgetary considerations. Prepared for each
shift by placing a clean cutting board and utensil bath at workstation.
Provided professionaland courteousserviceat all times. Worked overtime
shifts duringbusy periods. Worked withcustomer service to resolveissues.
June 2016 to August 2016

3. Zuzu's Kitchen Philadelphia, PA
Cashier
Assessed customer needsand responded to questions. Cleaned and
straightened work area. Bagged merchandiseby followingstandard
procedures. Organized register supplies. Confirmed thatappropriatechanges
were madeto resolve customers' problems. Managed widevariety of
customer service and administrativetasks to resolve customer issues quickly
and efficiently. Trained new employeeson company customer servicepolicies
and service level standards.