Getting the whole project team involved in the UX process is essential to achieve a high quality product: developers meeting users and attending usability testing, designers and developers sketching together, clients actively participating in the design process. This session provides practical UX techniques and tools to integrate UX in an agile environment and get everyone in the project team contributing to the user experience.

2. oxfordcc.co.uk

3. https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
GOV.UK

4. @MARIANAMOTA

5. Meet users
early and
often.
@MARIANAMOTA

8. ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running
user interviews for National Grid@MARIANAMOTA

9. Mariana
UX Designer
Mark
Project Manager
Reynold
Account Manager
Tim
Developer
ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running
user interviews for National Grid@MARIANAMOTA

10. Paul
Support and training
Mariana
UX Designer
Ant
User
USER INTERVIEW
Oxford Computer Consultants running user interview
at Bath & North East Somerset Council@MARIANAMOTA

11. USER RESEARCH STREAMED BACK TO THE OFFICE
@MARIANAMOTA

12. @MARIANAMOTA

13. It’s not what users want.
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14. It’s not what users want.
It’s what users need.
@MARIANAMOTA

15. @MARIANAMOTA https://en.wikipedia.org/wiki/Alan_Cooper#/media/File:AlanCooper.jpg
Alan Cooper
Pioneer in interaction design
Watch: https://www.youtube.com/watch?v=sNWBnCazIcU&feature=youtu.be&t=5m16s

16. USER FLOW
@MARIANAMOTA

17. User flow
QUESTION - MISSING - IDEA
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18. SKETCHING
@MARIANAMOTA

19. http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/

20. User groups
User flow
Sketches
Sprint goal
Sprint tasks
MetricsProject goal
http://www.romanpichler.com/tools/product-canvas/

21. @MARIANAMOTA

22. Feel comfortable
sharing unfinished
work.
@MARIANAMOTA

23. STAKEHOLDER WORKSHOP
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25. THE PROCESS
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26. THE PROCESS
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27. THE PROCESS
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28. Peter Merholz &
Kristin Skinner

29. @MARIANAMOTA
Source: http://www.slideshare.net/peterme/organization-design-for-design-organizations
Watch: https://youtu.be/EXGVf_WYUkY

30. @MARIANAMOTA
Source: http://www.slideshare.net/peterme/organization-design-for-design-organizations
Watch: https://youtu.be/EXGVf_WYUkY

32. Verbal communication:
Facilitator & Leader

33. Facilitator language
• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
@MARIANAMOTA

34. Leader language
• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
@MARIANAMOTA

35. https://medium.com/shopify-ux/fresh-eyes-design-talks-ddecdb2cc237#.x7hydvk0i@MARIANAMOTA

36. When asking for feedback:
• State clearly:
Where you are at
What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
@MARIANAMOTA

37. When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste.
Refer to the briefing and user research.
@MARIANAMOTA

38. Avoid:
“I don’t like it.”
“Can’t do it”
(without explaining why)
@MARIANAMOTA

39. Go back to the brief.
Gerry Leonidas in an interview for Talking Design
@MARIANAMOTA

40. “Give it 5 minutes.”
https://signalvnoise.com/posts/3124-give-it-five-minutes

41. “If someone loses, you
did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-
like-your-old-man/

42. Let’s not settle.
We work with technology.
It’s always changing.
This process will change.

43. So,
Let’s keep meeting up,
discussing, improving.
Regularly.