1. MARIELLE U. PASCUA
Airport Road, Abu Dhabi, United Arab Emirates
+971509094596
mariellepascua@yahoo.com
OBJECTIVE
To be able to bring your organization enthusiasm, dedication, responsibility, and
good work ethic, combined with a desire to utilize my skills obtained through
dedicated work experiences.
I. WORK EXPERIENCES
Company Name: iSTYLE / iSTORE Computers L.L.C.
Specialization: Apple Premium Reseller
Retail Store Assistant Manager - March 1, 2014 – Present
• Have 3-4 years of Retail Store experience, responding to sales and technical
inquiries from new and existing customers while delivering the best customer
service involvement.
• Leadership training and development while driving the Top Sales teamwork to
meet our monthly / quarterly Target goals.
• Knows how to handle B2B (Business to Business) deals and/or Wholesale
orders, while providing accurate transaction procedure and meeting customer’s
expected deadline.
• Handling Daily Sales Reconciliation reports to check and balance accounts
necessary for the Store’s operation and needs.
• Assists in handling Apple Products and 3rd
-party Service matters, communicating
with suppliers to make sure we accommodate customers in a fast & reliable way.
• Sending Student Discount reports to Apple for compliance of the offer’s eligibility.
• Maintains a significant role to motivate colleagues with their daily tasks, a better
workplace including support by enhancing worker-supervisor relationship.
• Enriched knowledge for all tasks performed while I was a Sales Executive, and I
am now sharing and developing my staff to perform the same.
• Possesses renowned Integrity and Dedication to achieve successful growth with
my career.
Sales Executive - November 14, 2011 – February 28, 2014
• Provides assistance in lieu to the manager to meet specific tasks and
responsibilities including Product and Market Knowledge, Weekly Ordering and
Sales Reports.
• Provides assistance with the stock lists and merchandising to ensure all Apple
and recommended products are provided to the customers.
• Responds proactively to the demand of the suppliers in terms of stock reports,
availability, and service items.
• Follows strict compliance with the Company policies and procedures.

2. Company Name : TELEPERFORMANCE Philippines
Specialization : AT&T Contact Centre
Technical Support Representative - July 13, 2011 – September 2011
• Technical Point of Contact for customers with issues regarding their IP
Television, High-Speed Internet Access and IP Telephone connections and
service.
• Familiar with Network-based applications, Data communications, Protocols and
Equipment.
• Responsible for Purchase and Configuration of all premises equipment.
• Remote access of customer IP services and Outage information.
• Proficient in Windows and Macintosh navigation and troubleshooting.
Company Name : CONVERGYS Philippines
Specialization : General Motors (GM) Assistance Centre
Sales and Service Representative 2 – Tier 1 / Email Support Team
April 16, 2007 – June 7, 2011
• Handles inbound and outbound calls of customers and dealerships for a Top
Leading Automotive Brand in the United States of America.
• Handles email responses and inquiries.
• Able to provide and/or decide on Goodwill offers for inconvenienced customers
and keep them within the brand.
• Able to provide quality service to maintain customer satisfaction.
• Supports customers and dealerships using internal and external client’s
resources, tools and systems.
Company Name : TELETECH Customer Care
Specialization : Verizon Wireless / KODAK Digital Camera Support Team
Customer Service / Technical Support Representative
April 18, 2005 – March 9, 2007
• Assembly product training for DSL Broadband devices and troubleshooting of
supported devices to help inbound customers connect back to their Internet
connection.
• Assists different customers with their Sales and Billing concerns.
• Technical support, troubleshooting a Leading digital camera brand, accessories
and software issues via AVAYA softphone.
• Handled inbound and outbound calls of customers calling from Australia, New
Zealand and other countries from the Greater Asian Region.
• Handled inbound and outbound calls for customers calling from the United States
and Canada.
• Ensures customer satisfaction by providing quality service and navigation
through various software database systems, web sites and tools.

3. II. SPECIAL SKILLS / STRENGTHS
• Advanced Knowledge in MAC Software and Applications for both the
Operating System and iOS platform.
• Advanced Knowledge in Windows and/or MAC Microsoft Office Application
support.
• Multi-tasking capability and Time Management skills developed through
Customer Service and Retail Store experience.
• Eager to learn new things and ready to take on new challenges.
• Possesses leadership qualities, customer relation skills and can easily build
rapport with other people.
• Proficient in English and Tagalog (Conversational and Written skills).
• High Knowledge for Computer Troubleshooting and Database Performance
III. TRAININGS AND SEMINARS ATTENDED
• Apple Sales Training Online (ASTO) – ongoing Online Courses via Apple
Portal (Apple Product Professional status)
• Apple Workshop Certifications – trainings done via Apple Academy in the
UAE.
• On-the-Job Training - La Tondeña Inc., Head Office, San Miguel
Corporation (April 2004)
• Call Center Fundamentals - Operations Support Center (February 2006)
• Real-Time Adherence Navigator (August 2007)
• Tier 1 / Premium Specialist and Email Support (October 2007 – June
2011)
IV. PERSONAL DATA
Graduate of: Bachelor of Science in Computer Science (4-year Degree)
AMA Computer University – April 2005
Birthdate: December 23, 1983 Place of Birth: Quezon City
Age: 31 yrs. Old Sex: Female
Nationality: Filipino Civil Status: Married
Height: 5’2” Weight: 60 kgs.
Passport Number: EC4192420
Current Residence: Abu Dhabi, UAE