A showcase of how our customers across Southeast Asia and Korea have used technology in their business transformation to become digital businesses

1. Southeast Asia & Korea
CUSTOMER
SUCCESS
SHOWCASE
Southeast Asia & Korea
CUSTOMER
SUCCESS
SHOWCASE

3. CONTENTS
MODERNIZE DATA CENTERS
ABS-CBN 10
Dhaka Stock Exchange 12
Easy Buy 14
Incheon U-City 16
TCC Technology 18
Telkom Indonesia 20
Telin Singapore 22
EMPOWER THE DIGITAL WORKSPACE
Alfamart 28
Ministry of Public Health, Thailand 30
Philippine Airlines 32
Samitivej Sukhumvit Hospital 34
Seoul National University Hospital 36
TISCO 38
INTEGRATE PUBLIC CLOUDS
Globe 44
National Trades Union Congress 46
TRANSFORM SECURITY
Adira Finance 52
Ambank 54
Betagro 56

4. FOREWORD

5. Ron Goh
President
Southeast Asia and Korea
VMware
Poised to become the epicenter of digital innovation, our
region is outpacing the rest of the world with double-digit
growth in Internet, digital, social media and mobile activity.
In Southeast Asia and Korea – where mobile subscriptions
outstrip population numbers – over half of the 600 million
plus people are now connected to the Internet.
By 2025, today’s ever-changing technologies – including
the mobile Internet, the Internet of Things (IoT), cloud
technology – are expected to lead to 30% GDP growth in
Southeast Asia alone.
While this opens up a wealth of opportunities for businesses,
it is essential for companies to leverage technology and
innovate faster, in order to keep up with the rapid adoption
of all things digital.
Enterprises that have transformed into digital leaders in
Southeast Asia are reporting stronger profit growth, higher
employee engagement and cultures that are more inclusive.
It’s no surprise that the overwhelming majority of business
leaders in the region believe that they need to transform to a
digital business to enable future growth. Yet fewer than one
in three know how to get there.
VMware is committed to leading your digital transformation
journey and the stories in this book bear testament to that.
We’ve made entertainment more accessible for millions and
stock exchanges more efficient than ever by modernizing the
data center. We’ve enabled telcos to please their subscribers
and hospitals to delight their patients by integrating public
clouds. Our mobility solutions have made air travel safer
and digital banking a reality in emerging markets while our
comprehensive security solutions are giving leading financial
institutions additional peace of mind.
The secret sauce is simple. We empower our customers
to compete and succeed with a common operating
environment that lets them use any cloud they choose,
complete with end-to-end security solutions, and simple,
secure digital workspaces.
We hope the stories inspire you to begin your journey of
digital transformation and let us help you build exactly what
you need, the way you need it for today and tomorrow.

6. MODERNIZE
DATA
CENTERS
6

7. 7

8. Across the world, the use of connected devices
is driving a boom in the amount of data created
that needs to be stored. In Southeast Asia alone,
data center traffic is expected to spike by 20 times
between last year and 20201
, thanks to devices
enabled for the Internet of Things.
In today’s data-driven economy, data centers have
to be more agile than ever. Hosting core IT assets,
critical business applications and valuable data, data
centers are having to handle increasing and complex
workloads with inflexible legacy systems.
While large enterprises in the region currently
operate data centers for their daily business
operations, half of them will be operating their
businesses through cloud data centers in under three
years2
.
However, public cloud adoption can create
operational cloud silos and compliance risk while
offering IT services seamlessly and securely across
private and public clouds.
To drive business innovation and growth, IT teams
need to connect apps across clouds and devices
with security, compliance, and availability and a
consistent architecture -- all under a constrained
budget. That means building a data center that
is virtualized, software defined, and automated,
with a consistent operational model to provide
infrastructure, applications, data, and IT services
rapidly and on demand.
THE FOUNDATION FOR A
FLEXIBLE, DATA CENTER
VMware enables organizations to seize the
momentum and modernize their data centers
to meet escalating business demands. Acting as
a partner, advisor, and guide, VMware helps IT
steadily evolve toward a modernized Software-
Defined Data Center (SDDC) for the digital era
by focusing on the following imperatives.
First, a modern data center starts with a modern
infrastructure. VMware’s approach to a modern
infrastructure is based on a software-defined
hyper-converged architecture across compute,
storage, network, and security.
This architecture enables an enterprise-ready,
high-performance infrastructure. It’s more
flexible, because it’s hardware-independent;
more agile because it’s highly programmable;
and more cost effective because it’s scalable and
based on commodity hardware.
Second, to improve productivity, IT teams need
to automate the way they roll out and manage
infrastructure and applications. They need to
streamline operations by eliminating manual
tasks involved with security policies, networking,
and infrastructure that’s required for applications.
And they need to do it without compromising
security and compliance requirements.
RESHAPING DATA
CENTERS TO DRIVE
GROWTH
1. Wright, H. (April 22, 2016). Green a Key Trend in $359m Southeast Asian Data Center Market. DataCenter
News.
2. Ibid.
8

9. VMware solutions provide sophisticated
automation that lets businesses break down
the bottlenecks that are stalling the delivery
of IT services and enables the delivery of
personalized infrastructure and applications.
These solutions all work together to
let IT embed automation and policies
within blueprints, allowing IT to stand up
production-ready infrastructure in minutes
rather than weeks.
Third, to speed time-to-market, businesses
are seeking to roll out applications faster
and more frequently while maintaining
security and control. But the gamut of
technologies, architectures and platforms of
modern apps pose distinct challenges.
VMware solutions enable IT to run modern
apps that today’s digital businesses need
to power innovation and agility – backed by
the security, reliability, and governance the
enterprise demands. They help developers
boost productivity by delivering open APIs,
infrastructure, and application environments
sooner, with greater agility.
As businesses accelerate innovation and
agility, modernizing their data centers
become a linchpin in their strategy.
Utilizing a software-defined HCI architecture
of natively integrated compute, storage,
and network virtualization technologies
with automation and management, VMware
solutions support any workload from
traditional enterprise applications to modern
cloud-native applications. This innovative,
software-defined approach delivers cloud
service provider agility and economics in the
data center, and extends to an elastic hybrid
cloud environment for the digital future.
9

10. UNINTERRUPTED
CONTENT FOR
MILLIONS IN
THE PHILIPPINES
ABS-CBN is responding to fast-growing
consumer demand for rich content by
virtualizing its IT infrastructure, cutting
server footprint, power usage and costs.
ENTERTAINMENT | THE PHILIPPINES
10

11. THE VMWARE
SOLUTION
The convergence of servers
into a unified and virtualized IT
infrastructure using VMware vSphere®
KEY BENEFITS
- Virtualization enables compression
of 13 virtual servers into one physical
server
- Enhanced flexibility and agility to
meet business demands amidst tight
budgets
50%
SERVER FOOTPRINT
MORE THAN 200 SERVERS CUT
NETWORK
PORTS
FROM 26 TO 4
IT EFFICIENCY
FASTER
PROVISION OF NEW SERVERS:
FROM A FEW MONTHS
TO 30 MINUTES
FASTER
ROLL-OUT OF NEW SERVICES
US$240,500
ANNUAL POWER COSTS
“IT WAS
NEITHER
SUSTAINABLE
NOR COST-
EFFICIENT TO
ADD MORE SERVERS.
WITH VMWARE, WE
CAN NOW QUICKLY
DELIVER NEW SERVICES
AND CONTENT TO MILLIONS.”
MARK LOPEZ
CHIEF INFORMATION OFFICER, ABS-CBN
A RACE AGAINST TIME
FOR EFFICIENCY
The rapid growth and transformation of ABS-
CBN’s businesses, driven by consumer demand
for always-on news, entertainment and services
over the past decade has put a strain on its IT
resources. Adding more servers to support the
business, ABS-CBN started racking up power
costs and was running out of data center space.
The current delivery platform was not able to
cope with increased subscriber demand for new
services and content, thus affecting the user
experience. ABS-CBN had to quickly find a way
to make the most of its existing servers and
reduce operating costs to cater to the business
requirements.
11

12. MODERNIZING
BANGLADESH’S
DHAKA STOCK
EXCHANGE
Dhaka Stock Exchange transforms IT
infrastructure with migration to private
cloud.
FINANCIAL SERVICES | BANGLADESH
12

13. THE VMWARE
SOLUTION
Maximizing performance with
implementation of vSphere® based
private cloud
KEY BENEFITS
98%
DATA CENTER UPTIME
50%
RECOVERY TIME
50%
CUSTOMER REACH
4 TIMES OVER
IMPROVED CUSTOMER SERVICE
DEPLOYMENT
TIME
FROM THREE MONTHS
TO EIGHT DAYS
50%
OPERATING EXPENDITURE
30%
CAPITAL EXPENDITURE
IN SEARCH OF RELIABILITY,
MINIMUM DOWNTIME AND
SCALABILITY
The Dhaka Stock Exchange (DSE) had run a fault-
tolerant, automated trading system for years. But
with trading volume growing rapidly, the DSE faced
serious scalability issues. Its data centers were energy
consuming, slow to deploy and demanded significant
physical space. There were also security concerns as
the number of mission-critical applications swelled.
The IT infrastructure constrained business growth
at a time the DSE aimed to achieve average daily
turnover of BDT25 billion (US$315.4 million) by 2020.
To achieve that, the IT infrastructure needed urgent
modernization to increase reliability, scalability and
efficiency.
“WITH
VMWARE’S
VSPHERE®
PRIVATE CLOUD
SOLUTION, WE’VE
ENHANCED OUR
SERVICE TO BROKERS
AND INVESTORS ALIKE.”
MOHAMMAD RUHUL AMIN
ASSISTANT GENERAL MANAGER, ICT DIVISION,
DHAKA STOCK EXCHANGE LTD
13

14. SEAMLESS CUSTOMER
EXPERIENCE ANYTIME,
ANYWHERE, ON ANY
DEVICE
EASY BUY is optimizing consumer financial
services delivery by virtualizing and
centralizing its IT infrastructure.
FINANCIAL SERVICES | THAILAND
14

15. THE VMWARE
SOLUTION
1,900 virtualized desktops using
VMware Horizon® Enterprise, and
a transformed IT infrastructure
enhanced by VMware vCloud® Suite
Enterprise, NSX®, and vRealize®
Business
KEY BENEFITS
- An employee-friendly Bring Your
Own Device (BYOD) environment
- Centralized management of IT
via a software-defined approach
- Stronger business continuity
planning and execution
LOAN APPROVAL IN
30 MINUTES
REDEFINING SERVICE
FOR CONSUMERS
As a leading consumer financial services company
with more than two million customers nationwide,
EASY BUY has to constantly enhance its service
delivery to demanding consumers and improve
employee efficiency.
But there was one key challenge: its traditional
IT model was not only cumbersome and highly
inefficient with large costs and frequent downtime,
but because of largely manual processes, it was also
prone to human error. To provide the best customer
service possible, it needed new IT infrastructure that
could empower its 2,500-plus team with the ability to
work effectively anywhere, anytime and on any device.
“WITH
VMWARE
TECHNOLOGY,
MORE THAN 1,600
OF OUR STAFF
MEMBERS CAN NOW
WORK WITH HIGHER
AGILITY.”
CHATCHAI LERTBUNTANAWONG
DIRECTOR AND EXECUTIVE OFFICER, EASY BUY
30%
ENERGY SAVINGS
FASTER
SOFTWARE TO EMPLOYEES
FROM WHOLE DAY TO 2 HOURS
50%
DATA CENTER SPACE REQUIRED
US$575,000+
ANNUAL OPERATING COSTS
US$280,000+
ANNUAL ENERGY COSTS
15

16. VMware Helps Incheon
U-City Corporation
Implement Software-
Defined Data Center
Strategy
Incheon U-City designs and builds
“ubiquitous cities”, based on high-
tech infrastructure. It helps cities
offer cutting-edge IT services,
including real-time traffic systems
and GPS, to residents.
TECHNOLOGY | KOREA
16

17. THE VMWARE
SOLUTION
VMware vSphere® Enterprise,
VMware NSX®, VMware Horizon®
KEY BENEFITS
KRW10BILLION
IT EXPENDITURE FOR PLATFORM
INTEGRATION
66%
FLOOR SPACE FOR SERVERS
DEPENDENCIES
THIRD-PARTY HARDWARE
VENDOR
CREDIBILITY
PRODUCTIVITY
SMART CITY FOR
A BETTER LIFE
Incheon U-City Corporation offers consulting
services to private and public businesses in the
Incheon Free Economic Zone (IFEZ), including
the development and construction of high-tech
infrastructure. The IFEZ includes the districts of
Song-do, Young-jong and Chung-ra.
To maximize efficiencies, it needed a system
integrating all IT services from the three districts
into one platform. Another challenge was to
reuse existing IT resources due to tight expenses.
Incheon U-City had to find ways to maintain the
system’s stability while reducing the number of
new resources. VMware’s suggested software-
centric approach provided the answer.
“IT WAS THE BEST WAY
TO REUSE EXISTING IT
RESOURCES WITHOUT
LARGE CAPITAL INVESTMENT.”
SANG-HO LEE
HEAD OF TECHNOLOGY, INCHEON U-CITY
17

18. MEETING ENTERPRISE
DEMAND FOR
WORLD-CLASS
SECURE CLOUD
SOLUTIONS
TCC Technology (TCCT) is meeting
evolving needs of the businesses it
serves by providing straightforward
access to stable, secure enterprise
cloud solutions.
TECHNOLOGY | THAILAND
18

19. THE VMWARE
SOLUTION
Server virtualization and network
virtualization with VMware vSphere®
and VMware NSX®
KEY BENEFITS
SERVICE
EFFICIENCY
BUSINESS AND SAP HOSTING
50%
SERVER FOOTPRINT
RESPONSIVENESS
TO SPIKES IN DEMAND
40%
HARDWARE, SOFTWARE AND
OPERATION COSTS
DELIVERING GREATER VALUE,
EFFICIENCY AND SECURITY
TCCT offers best-in-class cloud-based IT services to
enterprise customers in Thailand, in partnership with
major global partners such as SAP and Microsoft. This
includes managed hosting, infrastructure, and business
connectivity applications designed to meet Thailand and
the region’s evolving business needs.
To continue to stay ahead of the curve, TCCT had to
address two critical IT questions: How to achieve higher
operational efficiency and capitalise on the regional
growing cloud market to make Thailand a leading Asian
market in cloud services. And at the same time ensure
responsiveness to constantly evolving customer privacy
and security needs.
“WE
WANTED
TO INCREASE
THE STABILITY
OF OUR SYSTEMS
WHILE REDUCING
MAINTENANCE
BURDENS, AND VMWARE
HAS HELPED US PROVIDE
A TRULY GLOBAL STANDARD
OF CLOUD CAPABILITIES.”
VORADIS VINYARATN
EXECUTIVE DIRECTOR AND ACTING MANAGING
DIRECTOR, TCC TECHNOLOGY
30%
ELECTRICITY COSTS
19

20. ALWAYS-ON
CONNECTIVITY FOR
OVER 100 MILLION
CUSTOMERS
THROUGH
VIRTUALIZATION
Telkom Indonesia is transforming its
IT infrastructure for greater synergy,
efficiency and agility to power its
24/7 service for growing customer
demands.
TELECOMMUNICATIONS | INDONESIA
20

21. THE VMWARE
SOLUTION
A virtualized IT infrastructure with
VMware vSphere®
Delivery of always-on service
through vCenter Server™, Horizon®,
vCenter™ Site Recovery Manager™,
vCloud® Automation Center™, Cloud
Business, Cloud Operations, vRealize
Operations, and VMware NSX®
KEY BENEFITS
- Simplified management of assets
with centralized control
- Future-proof infrastructure with
improved manageability of IT
resources
40%
TOTAL COST OF OWNERSHIP
99.9%
ALWAYS-ON SERVICE
AVAILABILITY
STORE AND MANAGE
7 YEARS
OF DATA
FASTER
VIRTUAL MACHINE PROVISIONING
FROM 8 HOURS
TO LESS THAN 30 MINUTES
UNLOCKING SYNERGY
FOR PERFORMANCE
AND FLEXIBILITY
In the business of connecting millions of
consumers and companies across Indonesia,
telecommunications providers need to attain
operational efficiency to ensure reliable,
always-on service delivery.
High costs and inefficiencies from the lack
of synergy in Telkom Indonesia’s existing IT
investments have impeded service quality.
Coupled with rising customer demands and
the government’s plans to connect the nation,
the telecommunications provider needed to
overcome a pressing IT challenge: how to
synergize and transform the infrastructure to
be flexible in catering to changing business
requirements, while delivering fast and
seamless services.
“THIS
ALLOWED
US TO CON-
SOLIDATE OUR
IT INFRASTRUC-
TURE ACROSS THE
GROUP, ENHANCING
EFFICIENCIES IN
DELIVERING SERVICES TO
OUR CUSTOMERS SECURELY
AND COST EFFECTIVELY.”
SIHMIRMO ADI
DEPUTY SENIOR GENERAL MANAGER ISC,
TELKOM INDONESIA
21

22. HIGHEST DATA
SECURITY FOR
FINANCIAL
INSTITUTIONS AND
GOVERNMENTS
Telin Singapore’s third facility is the
country’s first and only data center
to be certified to meet the most
stringent data security guidelines
required by financial institutions
and governments.
TECHNOLOGY | SINGAPORE
22

23. THE VMWARE
SOLUTION
Holistic data center design based on
VMware Validated Designs for SDDC,
including VMware vSphere®, VMware
Virtual SAN™, VMware NSX® and
VMware vRealize® Suite
Virtualized employee desktops using
VMware Horizon® 7
KEY BENEFITS
- Strengthened position as one-stop
shop that can extend premium data
center and cloud services to global
businesses looking to expand in Asia
using Singapore as a base.
- Virtual desktops are more energy
efficient and enable central
management for monitoring flow of
data across the organization.
20-30%
TOTAL COST OF OWNERSHIP
SPEED UP
IT INFRASTRUCTURE BUILDOUT
FROM MORE THAN A YEAR
TO 4 TO 5 MONTHS
4 TIMES
FASTER
SERVE CUSTOMERS
FROM 3 MONTHS
TO 3 WEEKS
TOWARDS A ROBUST
SOFTWARE-DEFINED
DATA CENTER
In an increasingly competitive landscape,
Telin Singapore needs to accelerate time-
to-market for its data center solutions,
while improving security and operational
efficiency.
At the same time, it wanted to better serve
customers by seamlessly orchestrating
workloads across their infrastructure.
To address these needs, Telin Singapore
decided to implement a software-defined
data center from scratch – and it had 18
months to do so.
“WITH THE
DESIGNS
CONTINUOUSLY
VALIDATED AND
UPDATED, OUR DATA
CENTERS ARE ALWAYS
COMPATIBLE AND
ROBUST TO SUPPORT
CUSTOMERS’ NEEDS.”
FREDDI HUANG
HEAD OF ENGINEERING AND OPERATIONS,
TELIN SINGAPORE
23

24. EMPOWER
THE DIGITAL
WORKSPACE
24

25. 25

26. With more than 8 billion devices expected to be
connected in Asia Pacific in under three years,
mobility as a phenomenon is exploding and
pushing businesses to deliver a secure and personal
experience to their employees, partners and
consumers1
.
Couple that with the worldwide trend of nine in
ten companies planning to increase the number of
internationally mobile staff by next year, and more
than seven in 10 millennials wanting to work abroad,
organizations will have to proactively design and
manage a connected future workplace to safeguard
their bottom line2
.
New technologies such as cloud and mobility are
rapidly changing the way people work and live,
and they’re having a profound impact on business
strategy. In private lives, individuals are constantly
exposed to new consumer applications and services
delivered through the web and via mobile apps,
which bring data together from many sources to
streamline a specific activity, like making a purchase
or receiving a recommendation.
Consumers love them because they’re designed
to be simple to learn and easy to use. More than
ever, this consumerization is changing employee
expectations, creating demand for new applications,
and driving new opportunities to change business
processes.
To harness the changes from consumerization,
enterprises can implement a digital workspace
solution, a holistic change in the way end-user
services are delivered by IT, enabling organizations
to deliver the apps and data employees need to
work across any device.
A successful digital workspace strategy includes
supporting any device type and OS, with the
flexibility to handle any ownership model. It ensures
authorized access to corporate owned, locked-
down and shared devices, as well as employees’
personal devices with robust privacy protection. It
also protects corporate data at rest and in transit
including email, files, and application state that may
be cached or stored on devices.
It should also deliver native applications to devices
and act as an access manager for cloud-based and
on-premises applications. Employee onboarding
and daily use should be simple enough to eliminate
instruction and help-desk assistance.
BRINGING THE DIGITAL
WORKSPACE TO LIFE
Security remains the No. 1 barrier to adopting
mobility solutions for organizations in the region3
.
VMware recognizes this and delivers a consumer
simple experience together with enterprise-class
security.
VMware provides a software-defined architecture
that gives organizations a simple way to manage
identity and access to all application types –
including iOS, Android and Windows – on premises
or in the cloud.
It also helps IT organizations improve previously
costly, time-consuming, and resource–intensive
experiences and tasks. For example, IT teams can
now onboard a new employee and all of his or her
apps and devices in under an hour – with zero tickets
1. IDC Enterprise Mobility Conference 2017
2. Future Workplace Forum 2016
3. IDC Enterprise Mobility Conference 2017
EMPOWERING
TODAY’S DYNAMIC
WORKFORCE
26

27. and help desk calls. IT can also use the solution to
set and enforce access and data policies across all
apps, devices, and locations in one place, and use the
cloud to provision a new laptop, out of the box, in
minutes.
There are three prongs to VMware’s approach. First,
VMware’s digital workspace solution simplifies
access and app management, so employees can get
work done in real time from any device or location,
without compromising security.
Second, it unifies endpoint management by
managing all apps and devices from a single platform
for a variety of ownership models – from corporate-
owned or shared to bring your own device (BYOD)
and corporate-owned, personally-enabled (COPE).
Third, VMware’s solution virtualizes desktops
and apps so that they run in secure data centers
on-premises, or in the cloud, ensuring only the
user interface is transmitted beyond the firewall.
Applications and all of their data remain secure in
the data center, never touching the devices that
access them.
VMware’s digital workspace platform also enables
IT teams to provide management and control of
Windows 10 PCs, regardless of location or ownership
model. IT organizations can provision systems out of
the box, without needing to touch new laptops, and
support full application lifecycle management. The
digital workspace is a single, self-service platform for
authorized users to access modern Windows apps,
legacy Windows apps, web-based apps, and SaaS
apps.
With enterprise consumerization changing the way
users think about the role of technology in business,
VMware empowers the digital workspace by
delivering an experience that is consumer simple, yet
enterprise secure.
27

28. ENHANCING
CONVENIENCE
FOR OVER 3 MILLION
CUSTOMERS
Alfamart is enhancing their Bring-Your-Own-
Device (BYOD) strategy to improve employee
access to business-critical information, while
ensuring data security
RETAIL | INDONESIA
28

29. THE VMWARE
SOLUTION
A scalable enterprise mobility
management platform with
VMware AirWatch®
KEY BENEFITS
- Standardized enterprise security
and data loss prevention strategies
- Enabling employees access to
information anytime and anywhere
to undertake smart operational and
business decisions
CUSTOMER
SATISFACTION
20%
TRAINING COST
DATA PRIVACY
AND SECURITY
SERVICE
DELIVERY
A SEAMLESS EMPLOYEE-
MANAGEMENT
COMMMUNICATION SYSTEM
Alfamart, one of Indonesia’s leading retailers,
communicates with 100,000 employees daily. Recognizing
that delays in sharing information and data can cost
significant business dollars and reduce employee
efficiency, Alfamart had to improve management-employee
communication while ensuring data security.
To meet the internal and external organizational challenges,
Alfamart had to find solutions to accelerate accurate
decision-making and improve overall customer satisfaction.
“OUR
EMPLOYEES
CAN NOW
EASILY ACCESS
INFORMATION,
COLLABORATE SECURELY
ON THEIR DEVICES, AND
IMMEDIATELY RESPOND TO
CUSTOMER QUERIES.”
HIMAWAN SETLADI
IT DIRECTOR, ALFAMART
29

30. AFFORDABLE AND
ACCESSIBLE HEALTHCARE
FOR EVERY THAI
The Ministry of Public Health in Thailand
transforms and modernizes its IT
infrastructure with VMware virtualization
and mobility solutions.
HEALTHCARE | THAILAND
30

31. THE VMWARE
SOLUTION
A consolidated IT infrastructure built
on VMware vSphere® and VMware
Horizon®
KEY BENEFITS
COST
SAVINGS
MOBILE
ACCESS
CENTRALISED HEALTH DATA
PRODUCTIVITY
ALWAYS-ON HEALTHCARE
SECURITY
STORING DATA ON VIRTUALIZED
SERVERS
DISRUPTIONS
AND
DOWNTIME
TRANSFORMING THAILAND’S
PUBLIC HEALTHCARE
INFRASTRUCTURE TO MEET
FUTURE NEEDS
With more than a quarter of Thailand’s 67 million citizens
projected to be over 65 by 2050, the Ministry of Public
Health (MoPH) in Thailand needed to transform its
fragmented IT infrastructure to improve the efficiency of
healthcare services while ensuring affordable, accessible
care.
MoPH delivers healthcare services through over 10,000
health IT units and over 300,000 public healthcare staff,
across 76 provinces. The MoPH’s IT system – which
lacked complete access to centralised healthcare data
– needed more robustness to maximize efficiency,
access and mobility paired with decreased
deployment and staff training time - without
compromising security.
“VIRTUALIZA-
TION AND BUSI-
NESS MOBILITY
SOLUTIONS ALLOW
HOSPITALS AND PRO-
FESSIONALS TO DELIVER
ALWAYS-ON HEALTHCARE
FOR THAILAND.”
ASST. PROF. POLAWAT WITOOLKOLLACHIT
M.D., DIRECTOR OF INFORMATION AND
COMMUNICATION TECHNOLOGY CENTER,
OFFICE OF THE PERMANENT SECRETARY,
MINISTRY OF PUBLIC HEALTH
31

32. SAFETY, EFFICIENCY
AND THE BEST
OF FILIPINO
HOSPITALITY FOR
PASSENGERS
Philippine Airlines (PAL) is replacing its
existing paper-based system with an
Electronic Flight Bag solution to continually
deliver the best service for passengers.
AVIATION | THE PHILIPPINES
3232

33. THE VMWARE
SOLUTION
The complete replacement of the
existing paper-based system with an
Electronic Flight Bag solution, using
VMware AirWatch®
KEY BENEFITS
- Provision of crucial, real-time
updates to flight and ground crew
members
- Improved ability to meet compliance
in a highly-regulated industry
OPERATIONAL
COSTS
75KG
LESS PAPER NEEDED PER FLIGHT
PASSENGER
SAFETY
DATA
SECURITY
GOING PAPERLESS
IN THE DIGITAL AGE
PAL’s essential flight documents have always been
physically consolidated in a paper-based system. The
process was inefficient, cumbersome and risky, as
changes to content required manual updating, giving
rise to potential discrepancies that jeopardize passenger
safety.
With an estimated average of two flights delayed per
month due to inaccurate updating, the existing system
was not only costly and a drain on resources, but also
compromised PAL’s ability to ensure safe and reliable
travel for all passengers. PAL needed to quickly find a
way to achieve true enterprise mobility.
“OUR
PARTNERSHIP
WITH VMWARE
HELPED US ACHIEVE
OUR GOAL OF
PROVIDING SAFE AND
RELIABLE TRAVEL FOR
ALL OUR PASSENGERS.”
SELINO JALALON
MANAGER, FLIGHT OPERATIONS
DEPARTMENT, PHILIPPINE AIRLINES
3333

34. DELIVERING ALWAYS-ON
HEALTHCARE FOR 2,500
PATIENTS DAILY
Samitivej Sukhumvit Hospital is enhancing
healthcare delivery with VMware’s business
mobility and virtualization solutions.
HEALTHCARE | THAILAND
3434

35. THE VMWARE
SOLUTION
Virtualized servers and desktops
with VMware Horizon® and
VMware vSphere®
KEY BENEFITS
- Over 95% of the hospital’s IT
resources virtualized
- Improved real-time patient visibility,
transfers and clinician assignments
100%
RESOURCE UTILISATION
50%
ELECTRICITY COSTS
TOTAL
COST OF
OWNERSHIP
DOWNTIME
ENTERPRISE
MOBILITY
USHERING HEALTHCARE
INTO THE DIGITAL ERA
Samitivej Sukhumvit Hospital in Thailand has over 3,000
hospital staff serving 2,500 outpatients in Bangkok
every day, offering 24/7 complete medical services.
With the hospital’s rapid development and expansion in
recent years, the organization required more computers
to facilitate workflow to serve its customers more
efficiently.
To meet the needs of the growing business and to
improve organizational efficiency and agility, it was
critical for SSH to fully utilize its IT investments, enhance
organizational efficiency and employee mobility, in a
secure manner.
“VIRTUAL-
IZATION HAS
ENABLED THE
HOSPITAL TO
FULLY UTILIZE IT
INVESTMENTS TO
ENHANCE ORGANIZATION-
AL EFFICIENCY AND
EMPLOYEE MOBILITY.”
DR. PANURATN THANYASIRI
CHIEF INFORMATION OFFICER OF SAMITIVEJ
HOSPITAL GROUP AND BNH
3535

36. ENRICHING CARE FOR
4,000 OUTPATIENTS
A DAY
Seoul National University Hospital is the
first hospital in Korea to utilize a cloud-
based medical information system so
that staff can access patients’ medical
information on a mobile device anywhere
in the hospital.
HEALTHCARE | KOREA
36

37. THE VMWARE
SOLUTION
A cloud-based medical information
system built on VMware vSphere®,
VMware Horizon® 7, VMware vCenter™
KEY BENEFITS
1600
USERS SUPPORTED
BY 400 VIRTUAL DESKTOPS
50%
SYSTEM SPEED
COSTS
IT INFRASTRUCTURE
PRODUCTIVITY
ACCESS INFORMATION FROM
MOBILE DEVICES
CLINICAL
EFFECTIVENESS
BALANCING COST,
COMPLIANCE AND
CONVENIENCE
Ensuring that healthcare professionals have
timely access to patient records while adhering to
Korea’s strict regulation is a perennial challenge
faced by hospitals. At the same time, the constant
need to replace and repair existing systems exerts
further strain on limited resources.
To meet the demands of treating 4,000
outpatients daily, SNUH needed to implement an
IT system that would be cost-effective and boost
work efficacy by leveraging mobile technology.
The platform also had to be extremely user
friendly and highly secure to protect patient
confidentiality.
“THE NEW
CLOUD-
BASED MO-
BILE MEDICAL
INFORMATION
SYSTEM SWEEPS
AWAY EARLIER RE-
STRICTIONS, ALLOWING
US TO OFFER PATIENTS A
NEXT-GENERATION SERVICE.”
JONG-CHEOL YOON
HEAD OF THE MEDICAL INFORMATION TEAM,
SNUH BUNDANG
37

38. MOBILITY-ENABLED
DIGITAL BANKING
SERVICES
TISCO is responding to rising demand for
digital banking services in Thailand by
empowering its workforce to be mobile
and flexible.
FINANCIAL SERVICES | THAILAND
3838

39. THE VMWARE
SOLUTION
A virtual desktop infrastructure that
is seamlessly compatible with existing
systems, using VMware Horizon®
KEY BENEFITS
- Enabled and empowered employees
to work anytime, anywhere
- Improved business continuity by
enabling the central management
of IT
- Improved disaster recovery
capabilities
UPGRADING
TIME
FROM 2-3 MONTHS TO 1-2 WEEKS
DESKTOP
ASSETS
LIFESPAN
FROM 5 TO 7 YEARS
FASTER
DELIVERY OF SERVICES
AGILITY TO BETTER
SERVICE CUSTOMERS
A leading financial institution in Thailand, TISCO’s
fast growth was putting a strain on its core service
delivery infrastructure. At the same time, tedious loan
approval processes resulted in significant travel time
by employees, creating the need for greater mobility
across the company.
Coupled with the rise of digital banking and the
adoption of financial technology, TISCO needed
to transform its IT infrastructure to strengthen its
workforce and better serve its customers.
“WITH
VMWARE, WE
IMPROVED OUR
RESPONSIVENESS
TO CUSTOMER
DEMANDS, AND ARE
BETTER EQUIPPED TO
SERVE THAILAND’S
GROWING DIGITAL
ECONOMY.”
ORANUCH APISAKSIRIKUL,
CEO, TISCO FINANCIAL GROUP
3939

40. INTEGRATE
PUBLIC
CLOUDS
40

41. 41

42. Leading the world in cloud readiness, Asia is poised
to steer the rest of the world into the digital age1
.
Asia Pacific, in particular, is expected to outperform
with the boom in cloud computing technologies.
Across the region, IT teams are embracing public
cloud solutions as they try to balance speed and
costs. In today’s accelerated marketplace where
speeding time-to-market is critical, IT leaders see
public clouds as the fastest option for meeting
their IT platform requirements. And by replacing
on-premises infrastructure with cloud-based
infrastructure, they gain capacity while reducing
data center footprint and costs.
It is little wonder that the public cloud services
market in the mature APAC region, which includes
Singapore and South Korea, is rising rapidly,
propelled by the fast-growing Software-as-a-Service
(SaaS) segment. By 2019, Gartner predicts that total
public cloud services spending in the mature APAC
region will rise to US$12.4 billion2
.
While enterprises recognize the value of public
cloud flexibility and agility, they face challenges
in integrating public cloud solutions into their
operations. When organizations invest in multiple
clouds, inefficiencies arise from having to manage
multiple cloud silos. They also need to consider how
they can migrate applications running on premises,
typically mission-critical and data-sensitive apps, to
the public cloud while ensuring security.
MODERN, STRATEGIC
CLOUD FOUNDATIONS
Many organizations are already developing new
applications on cloud services, employing cloud-
native technologies that are available on different
platforms. But they may have difficulty integrating
these applications with the rest of their IT
operations. VMware helps organizations integrate
public clouds in every manner, at every stage of the
cloud journey.
At the same time, VMware’s range of private,
public and VMware hybrid cloud solutions give IT
organizations broad choice and flexibility in how to
build, run, and manage any cloud. From a best-in-
class Software-Defined Data Center (SDDC)-based
private cloud to a VMware hybrid cloud, enterprises
have the freedom to implement a cloud solution
that supports their cloud strategy for their unique
business, with freedom and control, without added
cost and complexity.
In Asia Pacific, IT leaders are taking firm steps
towards their organization’s digital transformation,
with almost half indicating they are prioritizing
hybrid cloud over public-only or private-only cloud
solutions for their organizations in the near future3
.
With its industry-leading cloud technologies,
VMware is helping these IT leaders to fully leverage
hybrid clouds, and connect and manage multiple
clouds for increased agility, capacity, and resilience.
A VMware hybrid cloud promises an easier on-ramp
from internal data centers into public clouds. By
extending the data center to the public cloud they
choose, organizations can quickly scale, consolidate,
and migrate infrastructure, while taking advantage of
existing tools, processes, and skill sets.
They can extend their on-premises infrastructure to
boost regional capacity or support disaster recovery.
They can support data center consolidation and
application migration, or improve dynamic capacity
capabilities for new application development.
A PARTNER FOR
EVERY CLOUD
1. 2016 Cloud Readiness Index, Asia Cloud Computing Association
2. Gartner Says Public Cloud Services in Mature Asia/Pacific Forecast to Reach $8.1 Billion in 2016.
(June 28, 2016). Gartner.
3. Microsoft Survey: IT Leaders in Asia Are Prioritizing Hybrid Cloud to Transform IT. (November 24, 2016).
Microsoft.
42

43. VMware supports business agility, resilience, scale
and choice by extending data centers to the public
cloud with VMware vCloud® Air™ and vCloud Air
Network partners’ public clouds including IBM Cloud
and Amazon Web Services (AWS). This means
that IT teams can run any application anywhere,
with complete workload portability—between
on-premises and the cloud, while maintaining
operational consistency.
IT leaders also want to manage multiple clouds
holistically, with the insight they need for lifecycle
and cost management – without compromising
security and compliance. VMware comes alongside
to help them securely connect and manage multiple
clouds with on-premises solutions or SaaS-based
services.
IT organizations can take advantage of VMware’s
enterprise-ready cloud management platform to
manage multiple private and public clouds. They
can build and run applications on, and migrate them
across, multiple clouds, securely connecting all
clouds and managing all workloads across networks.
Advanced operations management capabilities also
provide a unified view of the health, performance,
and capacity management of workloads across
clouds plus policy-based governance.
As the recognized market leader in virtualization,
VMware enables IT organizations to confidently build
a best-in-class private cloud that easily extends to
compatible public clouds so any application can
ultimately be run, managed, connected to, and
secured on any cloud – combining freedom and
control.
43

44. SUPPORTING THE
UNPRECEDENTED
DEMAND FOR DIGITAL
IN THE PHILIPPINES
To become even more agile and flexible
for faster time-to-market, Globe Telecom is
re-energizing its cloud strategy and further
transforming its IT infrastructure.
TELECOMMUNICATIONS | THE PHILIPPINES
44

45. THE VMWARE
SOLUTION
VMware vCloud® Suite Enterprise,
NSX®, vRealize® Business and
VMware vCenter™
KEY BENEFITS
- Enables seamless moving between
private and public cloud
HUNDREDS
OF SERVERS MIGRATED
PROVISIONING
TIME
FROM 80 DAYS TO 2 DAYS
AGILITY
FASTER TIME-
TO-MARKET
FOR NEW SERVICE
DEPLOYMENTS
RE-ENERGIZING THE CLOUD
Globe Telecom, one of the leading telecommunications
companies, was able to stay ahead in the Philippines’
highly competitive telecommunications market by
constantly developing and introducing innovative
new services for consumers. This was powered by the
firm’s cloud transformation journey, which provided
greater flexibility, scalability and speed to meet
market demand.
However, as the demand for digital services and
strong Internet continues to grow and reach
unprecedented levels in the Philippines, Globe will
need to re-energize its cloud strategy and further
transform IT infrastructure to become even more agile
and flexible.
“SOME
OF OUR
LARGEST
REVENUE-
GENERATING
SERVICES RESIDE ON
THE VMWARE PRIVATE
CLOUD, SO WE CAN
RESPOND MORE QUICKLY
TO CUSTOMER DEMANDS.”
PEBBLES SY-MANALANG
CHIEF INFORMATION OFFICER, GLOBE
45

46. BECOMING FUTURE-
READY BY EMBRACING
CLOUD SOLUTIONS
National Trades Union Congress transforms
its business operations by migrating its entire
data center to the cloud
PUBLIC SECTOR | SINGAPORE
46

47. THE VMWARE
SOLUTION
Migrating the entire data center to
Singtel’s Infrastructure-as-a-Service
cloud, supported by VMware
KEY BENEFITS
- Increased responsiveness to
shareholders and customers
- Able to deploy multimedia content
to members
30%
COMPUTING RESOURCES
AGILITY
WITH SCALABLE CLOUD
SOLUTIONS
PRODUCTIVITY
“PREVIOUSLY,
WE NEED TO
BUY RESOURCES
TO STAND BY. BUT IN
THE CLOUD ENVIRON-
MENT, WE CAN DEPLOY
RESOURCES ON-DEMAND.”
KWONG YUK WAH
CHIEF INFORMATION OFFICER, NATIONAL
TRADES UNION CONGRESS
ENHANCING FLEXIBILITY,
SCALABILITY AND PRODUCTIVITY
TO MEET LABOR NEEDS
National Trades Union Congress (NTUC) is a confederation
of trade unions and a network of professional associations
and partners across all sectors in Singapore. The union is
responsible for supporting working people from all walks of
life by helping them to meet the challenges that the business
environment may pose, and increasingly relies on IT to do so.
To support the needs of a technologically advanced economy,
NTUC must continuously upgrade its IT infrastructure to
ensure that it remains ready to meet future data demands.
NTUC needed to transform its IT system so that it would
minimize downtime, maximize scalability and increase
productivity – all without compromising security and
business continuity.
47

48. TRANSFORM
SECURITY
48

50. Home to the world’s fourth-largest Internet
population, the growth of the Internet in Southeast
Asia continues to outpace other countries. This
year, internet growth in Indonesia, Malaysia, the
Philippines, and Vietnam will range from 6.4 to
9.5 percent, higher than the global average of 5.8
percent1
. The region is also number three in the
world for mobile subscriptions2
.
This translates into an influx of new users who
are rapidly getting online through smartphones,
which are less likely than computers to have
anti-virus protection, resulting in a multitude of
unsophisticated users who can be easily targeted
through phishing and online scams.
At the same time, the region’s underdeveloped
system of data protection laws and weak adoption
of cybersecurity best practices make it a target of
cyber attacks, which can affect the safety of the
Internet on a global scale. Analysts have warned
multinationals that hackers can potentially get into
data from the company’s headquarters by infiltrating
their local offices in Southeast Asia3
.
Even countries like Singapore and South Korea that
have invested in cybersecurity are more vulnerable
to cyber attacks than other countries, primarily due
to their reliance on technology and high degree of
modernization4
. Across Southeast Asia, analysts
estimate that delaying cyber security measures
could cost businesses to lose US$3 trillion by 20205
.
VISIBILITY AND CONTEXT
TO STAY AHEAD
For IT, traditional network perimeter security
models are no longer sufficient to protect a fast-
growing sprawl of applications and users, and meet
escalating compliance requirements. Environments
and users aren’t neatly contained behind perimeter
firewalls, but require more flexible, agile protection,
while attackers are becoming more sophisticated.
VMware can help organizations achieve the
insight they need to stay ahead of their changing
security needs. At the heart of VMware solutions
is a ubiquitous software layer across application
infrastructure and endpoints that’s independent of
the underlying physical infrastructure or location.
This approach provides IT with deep visibility into
every interaction between users and applications,
while offering context to understand what those
interactions mean. Together, this visibility and deeper
context enable organizations to better align their
security controls and policies to the applications
they are protecting.
First, it is crucial that organizations secure their
application infrastructure. The VMware solution
starts with virtualization and the ability to abstract
the underlying infrastructure from the applications
running on top of it – whether that infrastructure is
on-premises or in the public cloud.
1. Hoang, L. (January 17, 2017). Southeast Asia Cybersecurity Risks Have Global Effects. Bloomberg BNA.
2. Ibid.
3. Ibid.
4. Baka, P. (October 12, 2016). Southeast Asia Still Has Weak Information Security Against Cyber Threats.
The Diplomat.
5. Ibid.
SECURING PEACE
OF MIND IN DYNAMIC
THREAT LANDSCAPES
50

51. This layer of abstraction provides full visibility
into the data path and an enforcement point to
compartmentalize applications through micro-
segmentation of the network, which helps IT prevent
security threats from breaching defenses. The layer
also provides an ideal point to encrypt stored data,
so application infrastructure data is safe, even if it
falls into the wrong hands.
Second, VMware helps IT to secure identity and
endpoints by applying a ubiquitous software layer
across all users and endpoints to verify user identity
and device posture. This approach provides end-to-
end visibility and control of the user and endpoint,
helping secure corporate data and reduce the
cyber-attack surface, without impacting the user
experience.
Organizations can employ a single VMware solution
to protect all their endpoints, including smartphones,
tablets, laptops, wearables and IoT devices, so that IT
can seamlessly deploy any app through a single app
catalog with built-in single sign-on, data security, and
endpoint compliance.
Third, VMware’s unique software layer across
application infrastructure and endpoints provides
an ideal location to implement compliance controls,
and gain the visibility necessary to demonstrate
compliance. Whether they are employing a private
or public cloud environment, organizations can rest
assured that they remain continuously compliant.
In today’s changing landscape and needs, VMware
helps IT organizations transform security by
maximizing visibility and context of the interaction
between users and applications, aligning security
controls and policies to the applications they are
protecting, and enabling the insertion of third-party
security services for additional intelligent protection.
51

52. DRIVING AUTOMOTIVE
FINANCING FOR 3.6
MILLION CUSTOMERS
Adira Finance slashes costs and maximizes
efficiency with virtualized IT infrastructure.
CONSUMER FINANCING | INDONESIA
52

53. THE VMWARE
SOLUTION
Migrating the IT environment to
virtualized datacenters with VMware
vSphere® Enterprise Plus and VMware
vCenter Operations Suite 5.6
KEY BENEFITS
SERVER
PROVISIONING
TIME
FROM 3-4 MONTHS
TO 1-7 DAYS
SERVICE
DOWNTIME
64%
POWER CONSUMPTION
20%
IT INVESTMENT
ACCELERATING BUSINESS
GROWTH AND CUSTOMER
SERVICE
As Indonesia’s largest automotive financing company,
Adira Finance has 2,600 employees, 600 outlets, up
to 11,000 partners/dealers and 3.6 million customers.
But with its business growing rapidly, Adira Finance’s
IT infrastructure came under ever-increasing strain,
requiring more data centers to be added regularly to
cater for massive amounts of data and resources.
This created a sprawling network of physical data
centers that were costly, slow to deploy and space-
consuming. At the same time, credit approval
processes were long and complicated, reducing
efficiency significantly. Adira Finance needed to
review its IT infrastructure to find a solution to
the existing data management problems while
maximizing productivity in a cost-efficient
manner.
“WITH
ONLY 24
MACHINES
RUNNING,
ADIRA FINANCE
HAS MANAGED TO
CUT INVESTMENT ON
SERVERS BY 20% AND
POWER CONSUMPTION BY
64%.”
CORNEL HUGROSENO
DIRECTOR OF IT, ADIRA FINANCE
53

54. STAYING AT THE FOREFRONT
OF DIGITAL INNOVATION
WITH VIRTUALIZATION
CENTERS
AmBank Group overhauls its IT infrastructure
and migrates legacy systems to virtualization
centers.
FINANCIAL SERVICES | MALAYSIA
54

55. THE VMWARE
SOLUTION
Move legacy systems to a completely
virtual environment using VMware
vCenter Server, vCloud Suite
Enterprise, VMware NSX® and VMware
Site Recovery Manager
KEY BENEFITS
60%
PHYSICAL SERVER FOOTPRINT
24 TIMES
INFRASTRUCTURE COST
SERVER
PROVISIONING
TIME
FROM 12 WEEKS
TO UNDER A WEEK
BUSINESS
EFFICIENCY
EMPLOYEE
PRODUCTIVITY
“HAVING THE
AGILITY TO
PROVISION IT SERVICES
QUICKLY THROUGH
A SOFTWARE-DEFINED
DATA CENTER IS CRUCIAL
TO AMBANK.”
CHARLES TAN
CIO, AMBANK GROUP
MODERNISING IT
INFRASTRUCTURE TO
ENHANCE DIGITAL BANKING
SERVICES FOR THE FUTURE
As its business expanded, AmBank handled rapidly-rising
volumes of data. The company needed a more cost-
efficient, effective and sustainable way of managing its
digital banking services to remain competitive.
AmBank’s legacy IT infrastructure operated on the
traditional “rack and stack” model, where physical servers
increased to keep pace with the rising business demands.
That system was costly, inefficient and required deployment
times of up to 12 weeks per new server installation.
AmBank’s physical and power limits were eventually
reached, leaving the system vulnerable to power
outages, further stretching IT resources.
55

56. UNLOCKING IT
CONSTRAINTS TO
MEET BUSINESS NEEDS
Betagro Group (BG) is unlocking its data
center capacity constraints to provide a
dynamic, flexible infrastructure to deliver
critical applications.
FOOD AND BEVERAGE | THAILAND
56

57. THE VMWARE
SOLUTION
Virtualized IT infrastructure using
VMware vSphere® and VMware
vCenter Site Recovery Manager™
KEY BENEFITS
POWER AND
COOLING
COSTS
50%
CPU UTILISATION
40%
NEW SERVER PROVISIONING
COSTS
FASTER
NEW SERVER PROVISIONING
FROM 4 DAYS TO 1 DAY
FLEXIBLE, DYNAMIC AND
DISASTER-PROOF IT
SOLUTIONS
Betagro Group in Thailand produces animal feed and
health products, livestock products and food. The business
has more than 25,000 employees, including 160 in its
information technology center and about 25 subsidiaries
serving domestic and international markets.
With changing business expectations for faster, more
responsive service combined with the need to maintain
business operational continuity in the event of a disaster,
BG had to overhaul and consolidate its IT infrastructure to
unlock existing data center constraints.
“DEPLOYING
VMWARE HAS
ENABLED US
TO CONSOLIDATE
OUR SERVER FLEET
AND RESPOND MORE
QUICKLY TO BUSINESS
REQUIREMENTS.”
NIKORN EAMVORASOMBAT
INFORMATION TECHNOLOGY CENTER DIRECTOR
BETAGRO GROUP
ACCESS
TO COMPUTING RESOURCES
57