This document provides a summary of Mark Kubena's work experience and education. It includes his contact information and outlines his experience in various roles as a business software analyst, systems support analyst, business systems analyst, tax analyst product support, systems support analyst, systems software analyst, full life cycle consultant and trainer, and consultant. His experience spans over 20 years working with various companies on tasks like business process mapping, supporting accounting applications, defect management, tax code implementation, and software development.

1. Mark Kubena
Business Software Analyst
8823 Valley Ranch Parkway E #335A, Irving TX, 75063
mkubena@gmail.com - (469) 417-9142
Work Experience
Software Support Analyst
Trintech, Inc. – Addison, TX - July 2015 – November 2015
• Engaged in Business Process Mapping with Trintech’s partners to enable capability and
implementation of Trintech products.
• Supported Trintech’s ReconNet accounting application (With Lean and BPM) as a front line point
of contact by phone and email using Salesforce.com.
• Successfully managed multiple concurrent projects involving various complex applications for
accounting and financial operations following Lean practices.
• Resoled issues for mapping flat files and CSV to proper format for integration.
• Worked as a liaison between Data Flow Stream team and senior members of customer’s
accounting and finance teams to prepare and present clear business and technical analysis.
• Wrote Knowledge Base articles in Salesforce discussing best practices for systems support
utilizing working knowledge of financial and accounting operations and applications.
Business Systems Analyst
Thomson-Reuters – Carrollton, TX - May 2010 to February 2014
 Designed and implemented tax code changes per TPS for multiple states into tax preparation
application using GoSystems FADS and iDesign platforms.
 Responsible for defects management and enhancements present in Issue Tracker queue through
Salesforce.
 Analyzed complex business problems using BPM to solve problems with automated systems.
 Provided BPM with Lean in identifying, evaluating systems that were cost effective and met user
requirements.
 Configured system settings and options; planned and executed unit, integration and acceptance
testing; and created specifications per systems metrics for per TPS guidelines.
 Designed details of automated systems. Provided consultation to users in the area of automated
systems and led cross-functional linked teams that addressed business and system issues.
Independent Contractor
BASE4, Jackson-Hewitt, Thomson Reuters - November 2008 to May 2010
 Used BPM to create prepared invoices, set up shipping, assisted in warehouse inventory, and
assisted in billing and filing department with efficiency results.
 Worked independently at multiple locations to prepare individuals tax returns during tax season.
 Provided technical support for research and guidance department's applications.

2. Tax Analyst Product Support
Intuit Inc. – Plano, TX - July 2005 to September 2008
• Researched, implemented and supported software changes for individual tax codes for 5 states
• Managed team of support agents during peak tax season.
• Maintained escalated support call caseload for Lacerte Individual and Business Tax systems
• Provided season QA support for the Alternative Filing module.
• Provided training sessions in Lacerte tax solutions for individual and business tax.
Systems Support Analyst
RealPage, Plano, TX - December 2004 – July 2005
 Supported RealPage multi-family property management suite by answering emails and calls.
 Used Siebel system to work and maintain escalated support call caseload and research issues to
escalate to development.
Systems Software Analyst
Paragon Insurance Group – Addison, TX - April 2002 to September 2004
• Implemented new functionality and maintained insurance application using BuildPro with an
Informix database.
• Supported local environment upgrades (windows), technical support and website maintenance
through server installation.
Full Life Cycle Consultant and Trainer
MTW Corporation/The Innovation Group – Plano, TX - June 1998 to March 2002
• Developed an automated testing suite using the WinRunner product and utilized TestDirector
Defect Manager to track defects during release cycle.
• Responsible for Configuration Management tasks and control of QA environment; including
performed application and database updates.
• Responsible for organizing future Cool Camps (Internal training sessions), developing class
curriculum, and giving training sessions in Cool Gen client server software components and
application development.
• Provided student evaluations, internal placement recommendations, and post-mentoring.
• Responsible for writing training materials with PowerPoint for the teaching of COOL:Gen 5.1
programming to design and build components with the aid of COOL:Gen 5.1 and data modeling
from analysis to implementation of a physical database.
• Created test cases, performed testing, and developed final documentation.
• Ran JAD sessions with client department leaders to define functional requirements for a multi-
state order management system.
• Defined detailed software requirements in JAD sessions for subsystems of the order
management platform.
• Team lead for the development and implementation of the first application deliverable which
was a proof of concept project for the entire platform.
• Managed the deliverables of six developers, performed final QA and post-deployment support.
• Gen central encyclopedia (contains data model and all developed software) conversion to a MVS
host in a LE 370 environment.

3. • Converted version 5.2 IEF models to COOL:Gen 4.1a and applied PTF's and XMIT's using
mainframe utilities.
• Performed review of Sabre’s software platform for Y2K application and data exposure
• Helped to recreate a stand-alone environment for product testing, data loading, data
manipulation.
Consultant
Johnston McLamb CASE Solutions Inc. – Chantilly, VA - December 1996 to June 1998
• Member of team performing the analysis and conversion of client's primary customer billing
system to Y2K compliance.
• Performed analysis of and updated GUI client server and batch programs, system utilities, SQL
and reports.
Education
Bachelor of Science in Computer Information Systems
Tarleton State University (Texas A&M University System) – Stephenville, TX
December 1996
Bachelor of Business Administration in Computer Information Systems
Tarleton State University (Texas A&M University System) – Stephenville, TX
December 1996