Market Research Reports, Inc. has announced the addition of “Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management” research report to their offering. See more visit - http://mrr.cm/Z32

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Category : Banking & Finance
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Introduction to Report
 Launch Date: March 21, 2014
 Number of Pages: 60
 Geography Coverage: Global
 Available Format: PDF
Price For Single User License: USD 3,800
Price For Site License: USD 7,600
Price For Global User License: USD 11,400
Delivery Time: Within 24 Hours (During Working Days)

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About the Report
Banks and payment companies have adopted CRM
applications to improve customer services and provide
suitable products, indicating a positive outlook for
successfully understanding customers.

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Research Findings
Companies have adopted a number of best practices,
including strengthening existing CRM platforms and
installing new ones, managing contact center operations
effectively, offering customized products and pricing at an
individual level, and using online and social networking
platforms to address customers’ complaints.

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Research Findings Contineus…
Banks and payment companies have adopted CRM
applications to improve customer services and provide
suitable products, indicating a positive outlook for
successfully understanding customers. Companies in the
Americas and Europe were early adopters of CRM
applications, and are using them as a platform to develop
new products.
Overall global spending on CRM applications by retail
banks reached US$1.9 billion in 2012, accounting for
14.0% of the overall global spending on CRM. Spending is
expected to accelerate further over the forecast period
(2013–2017), increasing from US$2.1 billion in 2013 to
US$3.0 billion in 2017 at a CAGR of 10.10%.

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Report Coverage
1. Executive Summary
2. Customer Service and Relationship Management by
Banks and Payment Companies
3. Best Practices in Customer Service and Relationship
Management
4. Implementation Strategies and Case Examples
5. Appendix
For more details regarding Report coverage see the last slide
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Company Coverage (Partial List)
1. American Express
2. Bank of America
3. Wells Fargo
4. Citibank
5. Barclays
6. Halifax
7. HDFC Bank
8. ICICI Bank
9. Russian Standard Bank
10.Starbucks
11.Westpac
12.FirstOntario Credit Union
13.DNB Bankas
For more details regarding Report coverage see the last slide
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Custom Research:
 Are you an industry professional, entrepreneur,
venture capitalist, investors and organization, then let
us know your specific research requirements. Our goal
is to cater to your requirements be it for a custom
market research project, syndicated research report on
a specific market or industry sector, newsletter creation,
case study development or anything else related to
marketing research.
For Any Customization Related query Visit IdeaCenter @
http://www.marketresearchreports.com/idea-center

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How To Buy This Report?
Visit following URL to see Table of Content and
purchase this publication:
http://mrr.cm/Z32
About Market Research Reports, Inc.
Market Research Reports provides a customized set
of reports from reputed Publishers, built on the
intelligence available within organizations and
leverages on our motto of “Intelligence Redefined”.
Contact : Amitava Sen
Email : info@marketresearchreports.com
Phone: +1 302-703-7787 (USA) +91-8762746600 (India)