MarkeTel Systems Ltd. (inc. 1993) is a leader in providing robust contact centre solutions that not only increase productivity by an average of 300%, but also improve efficiency and customer service at call centers worldwide. MarkeTel’s enterprise level product, MarkeTel Pursuit™, is a unified communications solution comprised of multiple applications including predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software, etc. The suite of products is affordable, customizable, and expandable to accommodate future growth. MarkeTel’s complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective!

1. Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879 www.marketelsystems.com

4. Vision Experts in Contact Center Solutions We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services

5. Why MarkeTel? Database Management Easy to Set Up No Pause, No Delay Total Call Compliance More Agent Control Patented Keytone Technology Technological Exceptional Technical Support Simple, Reliable, Effective Increase Productivity by 200% Operational ROI within 6 – 12 months Financial ADVANTAGES TO CUSTOMERS

6. High Quality Product – Minimize risk Robust Solution – Realize value faster Cost Effective – Improved bottom line Exceptional Customer Service – Ease of mind MarkeTel’s Competitive Advantage

8. Customers Verbatim Jodie Smith, Inside Sales Manager RainSoft Pure Water Consultants Mike Warren, VP of Information Technology 24/7 Intouch Chet Johnson, Owner/Manager Direct Marketing Specialist Survey Says … Overall CSAT with Technical Support: 93% Overall CSAT with MarkeTel: 93% Overall Comments: “ Quality, reliability, simplicity, dependability” “ The guys there have been excellent!” “ They were on top of things. We couldn’t have asked for a better service.” “ Been able to resolve everything.” “ They’re perfect!” “ Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.” “ When working with MarkeTel I found that our campaigns run phenomenally well. After install there was no need for dedicated IT staff…Tech support is amazing, they bend over backwards to help.” “ I have been working with predictive dialers for over 5 years. MarkeTel is by far the best dialer system I have encountered or used. There simply has not been any downtime as a result of the dialers”

9. Products

14. Pause or stop dialing whenever you desire! Easy to monitor vital stats! Change dialing order and other campaign settings on-the-fly! Import more phone numbers or add more phonebooks to campaign while dialing! Add more operators and assign more chains while dialing! Perform multiple tasks or change settings while dialing multiple campaigns! Campaign Dialing Prospector TM

15. Dialer Chain Statistics Individual Operator Statistics Dialer Chain Queue Statistics Campaign Dialing Statistics

16. Browse through the campaign’s dialing results You can even perform searches to find specific dialing result records! Campaign Dialing Results and Queries

17. Session reports enable us to view important reporting data to better monitor our operators performance Keytone Count shows a break-down of results by individual operators as well as all operators, including totals! Session Reports

18. Current Status shows the status for each operator, how long they have been in that status and if they are on a call what the phone number of that call is! This section shows comprehensive time statistics for each individual operator as well as that for all operators, including totals! Session Reports

19. Accessible from anywhere, MarkeTel’s web-based reports enable you to view an abundance of statistics! Includes, well-written information explaining what each area means to you! Build your report simply by entering the dates and times of your choice, then click the ‘show report’ button and your report will be built in seconds! Easy navigation! Productivity pie-chart clearly illustrates the level of production for all operators Call summary table shows supporting data for operator connect behaviour! We can even choose to view individual operator statistics! Web-Based Reporting

20. Individual operator statistics shows us two productivity pie-charts – one for operator production on all campaigns and one for operator production on selected campaign for you to compare Below the pie-charts is a table showing supporting data of the selected operator’s connect behaviour Included in the individual operator statistics section are candlestick charts to clearly illustrate how good or bad that operator is performing under specific results Red is generally bad, unless the result is a not interested or skiplist and green is generally good, unless it is a not interested or skiplist Web-Based Reporting

21. The result entry table shows a break-down of results by individual operators as well as all operators! The result summary table shows the latest call results as well as overall phonebook statistics Web-Based Reporting

22. This graph clearly illustrates the no answer trends during the two selected time slots chosen to generate this report. A highly useful tool when planning which areas are best to call at which time of day, or what times are best to schedule your shifts! The Compliance Report helps us to see whether we are within the guidelines of the U.S. telemarketing regulations by highlighting anything that we may have missed whilst setting up our campaign Web-Based Reporting

23. View Current Operator Status Read Manager’s Messages Memo field for your agents to keep notes of each call View keytone totals of the session and the entire campaign! Agents can view the entire record and can edit/update important information A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application! Easily adjust font size Quickly log-on or off the system at the check of a box! Double-click to quickly enter the call result and move on to the next call Virtual Display Pro

24. Scripting Made Easy! Create scripts with ease using the SuperScript ä wizard To build the script simply click to add new controls and choose your next step Preview screen allows you to see how your script is progressing Easy to navigate through the different pages of your script, and at the click of a button, test out your script as you create it SuperScript TM

25. Required fields Multiple choice, with the option to randomize results every time View/edit call record information Checkbox Script appears within Virtual Display Pro’s interface with a simple flowing browser type appearance Includes many other exciting features! Rating scale Collect and ready data for in-depth analysis! SuperScript in Action!