1. TIME CRITICAL SERVICES
CLIENT WORK INSTRUCTION
handcarry@royaleeurope.com
TIME CRITICAL OFFICE CONTACTS (24/7/365):
Amsterdam (European Command Centre) Tel: +31 20 4621919 (ENGLISH)
Frankfurt Tel: +49 6105 3087710 (ENGLISH/GERMAN)
Hong Kong (Global Command Centre) Tel: +852 2218 5682 (ENGLISH/CHINESE)
ACCOUNT CONTACT:
Mr. Benjamin Gebert, Senior Account Manager Mobile: +852 9768 5935
Email: benjamin.gebert@royaleinternational.com
www.royaleeurope.com

2. YOUR FIVE STEPS SOLUTION
EMAIL US AT:
handcarry@royaleeurope.com to request a quotation & options
STEP 1
for a hand carry or NFO shipment
WITHIN 5 MINUTES:
STEP 2
You will receive email confirmation from the Time Critical Team.
WITHIN 30 MINUTES:
STEP 3
Royale International provides all the necessary info and waits
for final decision.
YOU CAN THEN EITHER:
STEP 4
- Confirm go ahead
- Hold
- Cancel request
UPON CONFIRMATION:
STEP 5
Royale International will immediately put the wheels in motion
reaching out to the relevant out stations.
FOR MORE INFORMATION, PLEASE CONTACT OUR TIME CRITICAL TEAM...
www.royaleeurope.com

3. TIME CRITICAL TRACKING SERVICES
Clients are being updated on every milestone of hand carry and NFO shipments
by email. For example for a hand carry shipment we will update on the following
milestones:
• Pick up
• Export Clearance (when required)
• Check-in (tag # and excess luggage paid (if any))
• Shipment confirmed loaded on the plane by gate dispatcher and courier on
board
• Courier arrived at transit airport
• Courier boarding for next flight, shipment confirmed loaded on the plane by
gate dispatcher
• Courier arrived at destination
• Courier has retrieved shipment and proceeds to customs
• Shipment has been customs clear and is out for delivery
• POD
Shipments can also be tracked online on our website with the HAWB.
TIME CRITICAL ONLINE TRACKING SERVICES
www.royaleeurope.com