Slides from my talk at IoT Meetup Stockholm about the book Designing Connected Products - UX for the consumer Internet of Thigns. This talk discussed how design is different when it comes to connected products.
Thanks to Claire Rowland, this talk builds on her recent talks and chapters in the book.
5. 5
Some of the contents…
What’s different about UX for IoT?
Technology of connectivity
Product & service definition & strategy
Design methods for connected products
Industrial design & Interface types
Prototyping
Cross-device interactions
Responsible IoT design
Designing with data
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It’s not just UI and ID
There are many
areas design needs
to address when it
comes to connected
products.
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Newspaper article
Credit: Dan Hill
Press release Sketch-the-box /
sketch an advert
• Can this service, idea or
product be plausibly
conveyed?
• Are we able to convey the
idea in simple terms?
• Forces you to clearly and
simply convey the value and
why anyone should care.
• Can be iterated quickly.
• Why should people care?
• How do you persuade them?
• How can you proof your
claims?
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Connected products are more complex.
Connectedness
means users have
to think about
system models.
Images: Rebecca Demarest
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Extra stuff to think about
Connects via your WiFi
No hub
Connects via ZigBee
Comes with a hub
Connects via ZigBee
Requires a hub, but
doesn’t come with one
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Explaining the system model
Images: Lowes, Apple
You might need
to explain your
system model.
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Interusability
Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa
Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI’10: http://bugi.oulu.fi/~ksegerst/publications/p219-waljas.pdf
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A tale of two thermostats…
Images: Tado, British Gas
Subset of functions on device, full set in app. Mirrored functions across device & app.
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A tale of two thermostats…
Images: Tado, British Gas
Subset of functions on device, full set in app. Mirrored functions across device & app.
Hardware Simpler & cheaper to design & make. More expensive due to UI.
Iteration &
updates
Quick and easy to iterate the product,
app stores, developer community.
Can be tricky. Firmware updates,
physical controls.
User identity Smartphone can act as proxy for user
identification - analytics.
Everyone can use the thermostat, but
less easy to learn about users.
Smartphone Requires charged & connected
smartphone.
Works independent from smartphone.
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Consistency is a two-way street.
One one hand:
Platform conventions
On the other:
System consistency
Android: Contextual menu
iOS: Separate screen
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Experience prototyping
Video is a great tool
to prototype and
explore connected
products.
Useful prototyping techniques:
Media from the future
Storyboards
Physical props
Wizard of Oz
Video prototyping
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Sketch-A-Move: Behind the scenes
http://www.superflux.in/work/sketch-move
Capture imagination and inspire the team
Matthias Kranz, et. al http://www.eislab.fim.uni-passau.de/files/
publications/2006/SketchAMove_preprint.pdf
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A storyboard or video prototype can guide the tech requirements
More info: http://www.cooper.com/journal/2008/12/economizer
Technology
requirements
Technology
requirements
Technology
requirements
Technology
requirements
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Interoperability
Designers will
need to help users
(and the industry)
make sense of
complex systems.
Services
Devices
Device groups
Locations
Time
User location & activities
…