1. Mary Ann D. Zapata
Address: Blk 11 Lot 17 Southwynd Residence, Palo Alto Calamba Laguna
Mobile No: 0917 544 3439 / 0916 220 6691
Email: Yuri_080384@yahoo.com
PERSONAL DATA:
Age: 32
Birthday: August 3, 1984
Birthplace: Cupang Muntinlupa
Gender: Female
Nationality: Filipino
Civil Status: Married
Religion: Roman Catholic
EDUCATIONAL BACKGROUND:
1. Canlubang Elementary School – April 1991-1997
First Honorable Mention, Journalist of the Year
2. Laguna College of Business and Arts – April 1997 to 1999
3. Camp Vicente Lim National Highschool – April 1999 to 2001
Feature Editor, Honorable Mention
4. Polytechnic University of the Philippines – April 2001 to 2006
Bachelor of Science in Electronics and Communications Engineering
5. University of the Philippines – Feb 2014 to July 2016 (15/33 units completed)
Masters of Science in Material Science and Engineering
LICENSE and CERTIFICATIONS:
1. Passed Licensure Exam in Electronics and Communications Engineering – November 2006
2. Passed Lead Auditor’s Course Training for ISO 9001:2008 by SGS – October 2012
3. Certified Lead Auditor for ISO 9001:2015 by Neville Clark – February 2016

2. SUMMARY OF QUALIFICATION:
Total of 9 years of experience on Solar PV Manufacturing Assembly, Customer Satisfaction and
Supplier Quality Management of direct/indirect materials and equipment laminator supplier at
Sunpower Philippines.
Leads the qualification of supplier through external audit with cross functional team focus on
Management and QMS, Training, Design and Reliability, Management of Non-Conformance,
Resource Management, Purchasing and Supplier Management, 8D, SPC, Document Control,
Inspection and Test Measurement, Sustainability and Risk Assessment.
Audit material and equipment suppliers overseas and local (ISO approach).
Collaborates mostly with RND, NPI, Purchasing and Project management teams on new
projects and key technical reviews, from limited sampling size run to high volume production.
Works heavily on PPAP (Production Parts Approval Process) requirement for every new
material/design qualification.
Handles direct backend materials and frontline materials such as glass, frames, junction box,
busbars, shield tape, solder paste and other mechanical parts.
Creates and established Incoming Inspection Guidelines.
Solves material quality issue thru first level FA and 8D Problem Solving approach and using
7QC tools.
With background on SPC, Critical Node Tree and Kaizen / Lean Manufacturing and Oracle
application.
DETAILED WORK EXPERIENCE:
SunPower Philippines Manufacturing Limited – August 2007 to Sept 30, 2016.
1. Sr. Supplier Quality Engineer – April 2012 to present
Ensure qualification of materials for Solar PV module that conforms to SunPower specification
and requirement through quality management system and in-process supplier audit.
Involve in Engineering and Design by providing risk assessment of the supplier’s capability to
meet the requirements for the module such as performance, cosmetics and functionality.
Solve supplier’s material issues through problem solving methodologies such as RCCAand 8-
Discpline. Involve in solving material issues in the field reported by customer related to module
assembly parts such as glass, jbox and frames.

3. Performs Failure Analysis on problematic materials of module. Knowledgeable on module
assembly engineering and assembly starting from cellls up to all other materials that composed
Solar PV module.
Drive continuous improvement of supplier’s technical and quality capability such as maturity
tracker and performance dashboards monitoring (DPPM, LAR). Generate reports and review
supplier quality performance thru quality metrics and Quality Business Review.
Review and improve supplier’s FMEA, Control Plan, and SPC /CPK.
Establish/Create Incoming Inspection Guidelines of frames, jbox, glass and other indirect
materials. Generate First Article Inspection. Manage Non-Conforming materials disposition.
Establish supplier-customer business relationships thru regular face to face meetings, telecon
meetings and on-site supplier audit with cross functional team
Performs PPAP (Production Parts Approval Process) for every qualification of new materials,
design, additional tooling equipment, change in process, change in recipe.
2. Quality CSAT (Customer Satisfaction) – October 2009 to April 2012
Engage in total Customer Satisfaction through 1-5-30 SLA, solving customer complaints related
to field failure being reported by TSE.
Work with Customer Focus Team to meet external customer expectations in terms of escalated
issues by daily monitoring of Salesforce for any logged customer complaint and RMA to SPMM
Facilitate 8D closure to solve customer complaints internal and external. Work with
manufacturing team to drive corrective actions on customer complaints and field failures.
Assist and communicate to Customers/Dealers for every visit and factory line tour in SPMM.
3. Manufacturing Quality Process Technician –October 2008 to October 2009
Perform line sustaining activities which includes monitoring, checking, verification and validation
of all materials and produced products to ensure conformity to process requirements and
customer satisfaction
Validate and performs initial Failure Analysis for material defects in the module product
assembly.
Campaign and promote compliance to Audit (3rd
Party, Internal Process Audit, and QMS-Quality
Management System, PSC, Product Cert)
4. Manufacturing Operations Technician – August 2007 to October 2008
Operate appropriate equipment in performing functions utilizing departmental standards and
procedures.

4. Performs tasks by building the module in the production. Knowledgeable of the basic function of
module.
Assists in setting up work station and follows written and verbal process specifications in
completing all assignments
ACQUIRED TRAINIGS:
TOYOTA Way Problem Solving and Decision Making
Thought Management 8-Discipline
Assertive Communication SPC
Team Facilitation QMS
Wow! Customer Engagement EMS
Coaching for Superior Performance 7 QC Tools
Interaction Management 7 Habits
Time and Stress Management Precise Questions and Answer
Effective Presentation Skills
Assertive Communication
Visual Basic Training for Excel
Kaizen / Lean Manufacturing
REFERENCES:
Raymond Medina
Sr. Department Manager, Supplier Quality
Raymond.Medina@sunpowercorp.com
Winston Guinto, PhD
Quality Assurance Director
Winston.Guinto@sunpowercorp.com
Viselle Delos Reyes
Department Manager, SPC/SPS
Viselle.DelosReyes@sunpowercorp.com