This presentation was prepared for an Executive Roundtable for Telstra Digital and industry leaders from the Queensland public service sector.

1. The Digital Ecosystem of the 21stCentury
Matthew Egan OmniChannelMedia
omnichannelmedia.com.au| @mattjme

2. -Digital Influences
-Great Digital Expectations
-Global Case Study: Uber
-Global Government Benchmarks
-The Future
Overview:

3. The Creation of Digital:
-Mobile
-Community
-Bandwidth
-Commerce
-Price

4. Digital Expectations:
-Ubiquitous
-Phygital
-On Demand
-Connected
-Personalised

5. Global Benchmark:

6. Digital Disruption:
Customer Driven Change

7. Digital Experience in Government:

8. The Australian Government:

9. The Future:
-Predictive
-Digitally Enhanced
-Real Time Phygital
-Bigger
-Cheaper

10. Thank you!!

11. Contacts:
Peter Nejaim, Founder
Email: peter@omnichannelmedia.com.au
Mobile: 0400 667 419
Matthew Egan, Editorial Director
Email: matthew@omnichannelmedia.com.au
Mobile: 0410 639 388