1. Matthew Jackson
801 Hebron Pkwy # 4110 |Lewisville, TX 75057 | Mobile: 254-338-5936 | TXMattJackson@Gmail.com
Professional Summary
Loan underwriter looking to transition into a new role to further use current skills and
to also grow within a flourishing company. Dedicated leader with excellent written
and verbal communication skills and demonstrated ability to help develop and
implement process improvements that maximize productivity.
Education
University of North Texas
Bachelor of Arts – History May 2011
Employment History
Nationstar Mortgage, Lewisville, TX 04/2012 – Present
Loan Modification Specialist/Underwriter/Quality Control/Processor
 Managed accounts for assistance options ranging from repayment plans to government modifications.
 Responsible for meeting production goals set by management daily and adhering by company,
investor and CFPB guidelines.
 Responsible for understanding necessary application documents that are required for
multiple investors such as Freddie Mac, Fannie Mae, FHA, USDA, VA, and Bank of New York.
 Calculates income and expenses once a full financial packet is confirmed to be on file.
 Reviews documents that are provided to ensure that all necessary documents, along with additional
supporting documents, are on file before underwriting takes place.
 Provides detailed notes to communicate with account managers to whether there are additional documents
needed or if there are exceptions to be made for review purposes.
Loss Mitigation Account Specialist/Freddie Mac and Fannie Mae
 Managed portfolios of 300+ loans valued upwards to $75 million that ranged current to 60+ days delinquent.
 Consulted with borrowers, their attorneys or real estate agent to develop workout resolutions such as full
reinstatement, repayment plans, modification, or liquidation options.
 Processed workout documents daily to ensure necessary documents were received and
promptly followed up with borrowers or their authorized third parties to collect or correct
anything else that was needed.
 Advised borrowers of the benefits and consequences of all workouts before their initial
application submission.
 Met daily production goals and assisted management with tracking, compilation and distribution of daily team
effort metrics.
Enterprise, Denton, TX04/2008 – 04/2012
Service Agent

2.  Adhered to high quality standards for basic maintenance and inspection of vehicle inventory.
 Provided excellent customer care on a daily basis through car shuttle services to and from the office to their pick
up and/or drop off location.
 Assisted with daily car delivery and pick up to and from corporate accounts such as school districts,
repair shops, and private airports.
 Trained new employees and assisted in other areas as needed.
Qualification Summary
 Strong rapport with people. Experience in customer service, account management, and mortgage loan
underwriting.
 Reputation for energetic work habits and constantly seeking extra responsibility.
 Proficient computer skills: Microsoft Windows, Word, Excel, PowerPoint, LSAMS, Remedy, Fortracs, LPS,
and SharePoint.