1. Profile Snapshot

2.  Induction & Orientation
 Day-to-day HR Operations
 Employee Performance Management
 Employee Engagement and Survey-Gallup(For Tech Mahindra) and
Kenexa(For Carlson Rezidor)
 Drawing out POA from surveys, drafting and executing the measures for
improving scores
 CSR
 Yes I Can-For Radisson Blu Hotels
 Responsible Business-For Radisson Blu Hotels
 Employee Value Proposition
 Experience Meetings
 Train The Trainer
 STAR
 SuperSTAR
 Soft Skills & Behavioural Training

3.  Right Time Training
 Technical Training
 WOW Skill Builder
 Regular Internal audits and sharing the same with the Departmental Heads
& General Manager

4.  Liasoning with the Departmental Heads on
conducting trainings at the Hotel and
Department level
 Designing Need-based Training Modules for
departments and ensuring implementation
and evaluation of the same
 Initiating nominations of Departmental
trainers and working closely with them on the
various training programs

5.  Working in association with the Departmental
Heads in following up on Guest Feedback
through MEDALLIA and R-Like
 Training employees based on the feedback
 Regular briefings and departmental meetings to
keep them high on Guest Handling
 Evaluating on the same through regular Audits
and sharing the same with the Departmental
Heads and the General Manager

6.  GROW ME
 Collaborating with the Departmental Heads to carry mid-year
and annual appraisals
 Drawing up the Training Needs thus emerged
 Formulation of Development Plans to improve the Development
areas suggested in the appraisals for all employees, across all
grades
 Ensuring timely Goal-setting for the subsequent year

7.  Organizing
 Team Building Activities
 Food Festivals
 Stress Buster Activities
 Conducting
 Skits on Environmental and Ethical issue
 Role Plays on Guest issues
 Organizing MonthlyTown Hall and
 Annual Bash

8.  Planning and executing initiatives under
 Responsible Business
 Orphanage Visits
 Old Age Home Visits
 Blind School Visits
 School for specially abled
 Hunar Se Rozgaar
 Swwach Bharat Abhiyaan
 Special Calendar Events for National and international Events related
to the industry

9.  Monitoring the following Committees
 Cafeteria Committee
 Women Redressal Committee
 Grooming Committee
 Responsible Business Committee
 MEDALLIA Committee
 RHYTHM(Cultural) Committee
 Drafting &Publishing the monthly e- newsletter: E-BUZZ for Radisson
Blu Hotel Ranchi and Pride Konnect for Pride Plaza Hotel Kolkata
 Drawing out Press releases for HR Events

10.  Ensuring Grooming Standards are adhered to
 Ensuring Telephone Etiquettes are followed and the phrases are used
every time a call is answered
 Maintained records of all training activities
 Procuring and maintaining Industrial Trainee database
 Periodic review with the General manager and the HR Manager

11.  Certified Hotel Trainer for the Brand Trainings and behavioral skills
 Successfully launched the training programs of STAR and SuperSTAR
in the Radisson Blu Hotel Ranchi
 Active contributory member of Corporate training team
 Designed pledge for the Hotel and various other training modules and
programs
 Awarded Ms. Dependable for the year 2013 for Radisson Blu Hotel
Ranchi
 Achieving 100% score in the Open Hire HR Audit month on month for
Radisson Blu Hotel Ranchi
 Increase in the positive guest comments for the Pride Plaza Hotel on
R-Like and Trip Advisor
 Commendable increase in the E-Learning scores for the Pride Plaza
Hotel Kolkata within four months of joining
 Achieved 100% coverage for Induction and Orientation of new joinees
in the current role