Get insights about inbound call center services & outbound call center services. Hire call center services at: www.maxbpooutsourcing.com

1. Inbound Call
Center Services
&
Outbound Call
Center Services

2. To maintain the cash flow in the
company, call center
outsourcing has been an
important tool for quite a few
years. As businesses look to
increase profits by cutting costs,
there is a bias towards the
cheapest vendor when it comes
to the selection of an outbound
or inbound call center
outsourcing vendor.

3. Inbound call center services are
provided by agents after
receiving a call from a customer.
Generally, such calls are query-
based or issue-based. In both
the cases, an agent provides
step-by-step instructions and
resolves the issue on call or
answers the relevant query.

4. Outbound call center services
are the ones in which agents
make calls to people for a
variety of purposes. The most
common uses of outbound
services are telemarketing and
lead generation. However,
nowadays outbound services
are also used for appointment
setting, collection, customer
feedback etc.

5. While both these services are call-based, the skills required for them are
different. An inbound call center services agent needs to have a logical
mindset to understand customer issues and provide resolutions.
On the other hand, an outbound call center services agent should be
articulate and persuasive. The challenge of meeting targets in an outbound
process can be particularly straining for an agent.
Therefore, it is important for agents to be mentally strong and they should
be able to handle pressure very well. When it comes to inbound calling,
agents have certain specific KPIs that should be met at all times like FCR,
AHT, QA score, CSAT etc.

6. CONTACT US
Call us on: 8556671276
E-mail us on: info@maxbpooutsourcing.com
www.maxbpooutsourcing.com