1. MAZEN AL SAYEGH
Personal Information:
*Date and place of birth: 8.8.1981, Lebanon
*Nationality: Lebanese
*Address: Baghdad, Iraq
*Mobile: 00961 3 853399 (WhatsApp/ Viber) / 00961 76 853399
*Mobile (Iraq): 009647726967942
*E-Mail: zoon_13@hotmail.com
Objective: Outlet/s Manager
Professional Experience:
*Babylon Warwick Hotel, Baghdad:
-09.06.2014—recently:
-Preopening Restaurant Manager in charge of Room Service, Minibar, and
Lobby Lounge.
- Restaurant manager in charge of Pool Bar and Garden (350 pax capacity)
*Hilton Habtoor, Beirut :
-01.01.2005--1.12.2007: Captain
-01.12.2007-- 28.11.2008: Headwaiter /Venezia (Italian Restaurant)
-29.11.2008—May 2014: Senior Head Waiter in charge of Room Service &
Minibar.
*Four Points Sheraton, Bhamdoun:
-Summer 2001- 2002 – 2003: Banqueting and Room Service
Duties and Responsibilities:
• Managing 300 rooms, 3 penthouses, and 15 Royal suites
• Assist in the management day-to-day operations of the F&B activities
• Food & Beverage representative P&L manager report meetings
• Participate in the preparation of the hotel’s strategic plan, goals
programs, and departmental kits
• Maintain customer confidence and protects operations by keeping
information confidential

2. • Facilitate effective information flow and communication among task
groups
• Liaise with internal and external parties through mailing
• Duties/ attendance on Sky Bayan system
• Prepare reports by collecting and analyzing information
• Maintain and update all filing, call reports and trace systems with
respective accounts on Fidelio
• Operate and supervise on floor day-to-day operation of Room service and
Minibar.
• Train, coach, communicate, coordinate, and provide directions to all
Room Service and Lobby Lounge staff.
• Oversee the day-to-day operation, assist in controlling and analyzing on
an on-going basis the following:
- Quality level of product and service
- Guest satisfaction
- Staff scheduling
- Staff performance & productivity
- Merchandising & marketing
- Operation cost
- F&B , linen, and equipment inventories
- Menu planning and engineering
• Preopening experience regarding planning, structuring, and applying
floor plans, in addition to condensed preopening training regarding SOPs
Education:
*2001-2003: T.S. official degree at Hospitality Management from the Hostelry
Institute of Beer Hassan.
*1997-2000: Philosophy official degree from Majdelbaana High School
Languages:
*Arabic: read, write, and speak- fluent
*English: read, write, and speak- fluent
*French: read, write, and speak- fair
Qualifications:
*Certificate at cigar knowledge from Phoenicia
*Certificate at computer knowledge from Ajial AlGhad School
*Certificate at wine knowledge from Ksara
*Very good at Micros system, FBM, and, Materials Control

3. *Certified in different courses from Hilton Worldwide University.
N.B.: All documents are available upon request.