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Relationship Based Safety
David Bond – 21st February 2013
Relationships
Systemic
• Complex Systems
• Layers
• Interactions
• Emergence
Personal
• Motivation
• Accountability
• Consequences
• Just Culture
Some Persistent Myths
• That systems are inherently safe, it is the behaviors of
unreliable individuals that create unsafe conditions
• More than 80% of accidents are the result of errors or unsafe
behaviours
• Safety rules and procedures are there to correct or control
unreliable human behaviour
• Accidents are the result of someone not paying enough
attention – ‘they lost situational awareness’
New View of Human Error
• Human error is a symptom of trouble deeper inside a
system
• We can never explain failure by finding mistakes.
• Find why peoples actions made sense at the time, given
the circumstances that surrounded them.
• Complex systems are not inherently safe
• Complex systems are trade-offs between conflicting
goals
• People create safety through practice
Dekker, Sydney (2006) The Field Guide to Understanding Human Error
Complexity & Failure - Before
• Normal Accidents
• Drift into Failure
• Incompatible Goals
• Adaptation
Practices do not follow rules; rather, rules
follow evolving practices.
Brian Wynne
Complexity & Failure - After
• Oversimplification
• Hindsight bias
• Outcome bias
• Local rationality
Looking for cause or control?
“There is almost no human action or decision that
cannot be made to look flawed and less sensible in
the misleading light of hindsight.
Lord Anthony Hidden
Is there really a ‘cause’
anyway?
• The identification, after the fact, of a limited set of aspects of
the situation that are seen as necessary and sufficient
conditions for the observed effects to have occurred.
The cause, in other words, is constructed rather than found .
• Erik Hollnagel,
• The cause of an accident is not found in the rubble, it is
constructed in the mind of the investigator.
- Sydney Dekker,
Is there a need for change?
• Is safety a science?
• Rote answers
• Pre-packaged solutions
• Safety education - Are we
reinforcing the paradigm?
The point is not a set of answers, but
making possible a different practice.
Susanne Kappeler
Where to from here…
Evolution, not Revolution
• Focus on critical thinking, not answers.
• Promote action rather than constraint.
• Faster feedback loops.
• Minimise irreconcilable goals.
• People (not systems) create safety
Declarations of the real operate as conversation
stoppers; they establish the limits of what others
can say, who can be heard.
Kenneth Gergen
Thank You

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David Bond, Thiess, presents at the OHS Leaders Summit 2013

  • 1. Relationship Based Safety David Bond – 21st February 2013
  • 2. Relationships Systemic • Complex Systems • Layers • Interactions • Emergence Personal • Motivation • Accountability • Consequences • Just Culture
  • 3. Some Persistent Myths • That systems are inherently safe, it is the behaviors of unreliable individuals that create unsafe conditions • More than 80% of accidents are the result of errors or unsafe behaviours • Safety rules and procedures are there to correct or control unreliable human behaviour • Accidents are the result of someone not paying enough attention – ‘they lost situational awareness’
  • 4. New View of Human Error • Human error is a symptom of trouble deeper inside a system • We can never explain failure by finding mistakes. • Find why peoples actions made sense at the time, given the circumstances that surrounded them. • Complex systems are not inherently safe • Complex systems are trade-offs between conflicting goals • People create safety through practice Dekker, Sydney (2006) The Field Guide to Understanding Human Error
  • 5. Complexity & Failure - Before • Normal Accidents • Drift into Failure • Incompatible Goals • Adaptation Practices do not follow rules; rather, rules follow evolving practices. Brian Wynne
  • 6. Complexity & Failure - After • Oversimplification • Hindsight bias • Outcome bias • Local rationality Looking for cause or control? “There is almost no human action or decision that cannot be made to look flawed and less sensible in the misleading light of hindsight. Lord Anthony Hidden
  • 7. Is there really a ‘cause’ anyway? • The identification, after the fact, of a limited set of aspects of the situation that are seen as necessary and sufficient conditions for the observed effects to have occurred. The cause, in other words, is constructed rather than found . • Erik Hollnagel, • The cause of an accident is not found in the rubble, it is constructed in the mind of the investigator. - Sydney Dekker,
  • 8. Is there a need for change? • Is safety a science? • Rote answers • Pre-packaged solutions • Safety education - Are we reinforcing the paradigm? The point is not a set of answers, but making possible a different practice. Susanne Kappeler
  • 9. Where to from here… Evolution, not Revolution • Focus on critical thinking, not answers. • Promote action rather than constraint. • Faster feedback loops. • Minimise irreconcilable goals. • People (not systems) create safety Declarations of the real operate as conversation stoppers; they establish the limits of what others can say, who can be heard. Kenneth Gergen