Sorry Works

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The Sorry Works! Coalition Doug Wojcieszak 618-559-8168 [email_address] www.sorryworks.net

Brief background on The Sorry Works Coalition ,[object Object],[object Object],[object Object],[object Object]

Goals of the Coalition ,[object Object],[object Object],[object Object]

Thesis of The Sorry Works! Coalition ,[object Object],[object Object],[object Object]

Educational message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Program description ,[object Object],[object Object],[object Object],[object Object]

Program description ,[object Object],[object Object],[object Object]

Program description cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object]

Program description cont’d ,[object Object],[object Object],[object Object],[object Object]

Three main principals: ,[object Object],[object Object],[object Object],[object Object]

Sorry Works! Savings ,[object Object],[object Object],[object Object],[object Object]

Applicability to Canada? ,[object Object]

Canadian Applications ,[object Object],[object Object],[object Object],[object Object],[object Object]

Canadian Applications ,[object Object],[object Object],[object Object]

Canadian applications ,[object Object],[object Object],[object Object],[object Object]

Quotables ,[object Object],[object Object]

Another quotable… ,[object Object],[object Object],[object Object]

So do you need a law to apologize in Canada or the United States? ,[object Object],[object Object],[object Object],[object Object]

Important questions no one asks! ,[object Object],[object Object],[object Object]

2 nd important question not asked ,[object Object],[object Object],[object Object],[object Object],[object Object]

Anger, cover ups, and poor customer service ,[object Object],[object Object]

To be effective, though… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Words of caution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

To do apology right, we advocate a disclosure/apology program ,[object Object],[object Object],[object Object]

When something bad happens… ,[object Object],[object Object],[object Object],[object Object],[object Object]

When something bad happens.. ,[object Object],[object Object],[object Object],[object Object]

Arar story ,[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object]

Thank you for listening ,[object Object],[object Object],[object Object],[object Object]

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Sorry Works

1. The Sorry Works! Coalition Doug Wojcieszak 618-559-8168 [email_address] www.sorryworks.net

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Sorry Works

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Sorry Works