Business and Banking English This slide presents information about definitions of business, how a business operates, common expressions used in banking, how a business is created, types of businesses, banking procedures, main trends of the business. The information is varied and complete. It is suitable for a review or introduction of the topics that could further be developed more in detail.

1. III YEAR GROUP
Abdiel, Marina, Yibelkys, Lilianys, Carlos,
Ariel, Jahir, Damaris

2. Business
Definition of Business:
1. It is an organization or
enterprising entity
engaged in commercial,
Industrial or professional
activities.
2. It is an organization or
economic system where
goods and services are
exchanged for one
another or for money.

3. How a business operates…
Every business operates in the
form of a circle or cycle where
products are bougth, sold, and
money is made. Buying, selling
and making money is constantly
repeated, and the company
begins to grow around this cycle
becoming a profitable business.

4. Banking activities and operations:
Active operations: the bank takes the creditor´s
place
-loans
-document discounts
-opening of credits
-credit cards
Neutral operations: the
bank carries out a mandate,
commission or
intermediation service to its
clients.
-collections
-payment of services
-safe deposits
-Boxes
Passive operations: the bank holds the debtor position. Deposit in
different ways:
-at sight -fixed term -in saving accounts
-mutual funds -in foreign currency

5. Examples of Banking Expressions:
1. I’d Like to open a saving account
2. I´d like to pay in a check
3. I´d like to cash this check
4. I want to report a (lost credit
card/stolen credit card)
5. How would you like the money?
6. Your accountant is overdrawn
7. Could you tell me my balance
please?
8. We've got a joint account
9. I've forgot the PIN number for my
card
10. Another service?

6. Examples of the Most Common Sources of Capital
- Retained Earnings or Internal Accruals
- Share Capital or Equity Shares
- Advances received from customers
- Short Term Loans like Working Capital Loans from Commercial Banks
- International Financing by way of Euro Issue, Foreign Currency Loans, ADR, GDR etc.
Types of Customer
- Potential customer: The Potential person is a type of customer that is at the very beginning of your sales funnel. Technically, the person is not your
customer yet. However, you should give them the full treatment and hopefully change that quickly.
- New customer: The new person is the fresh customer that just bought something from you. He or she is still learning the ropes of using your product.
You need to do everything in your power to make that adoption period smooth.
- Impulsive Customer: This is the type of customer that can make a buying decision in an instant, provided that the conditions are right.
- Discount customer: The discount person is the type of customer that sees value in your product but won’t buy it at full price. Upselling your product to
the person is nearly impossible.
- Loyal customer: This type of customer keeps coming back for more. Apart from having a significant impact on your revenue, the person will also be
your brand’s ambassador.

7. Examples of Business Core Competencies
- Analytical Thinking
- Client Service
- Conflict Resolution
- Corporate Training
- Creative Thinking
- Decision Making
- Empowers Others
- Ethics
- Evaluation Skills
- Even Temperament
- Excellent Communication
- Flexibility
- Influence
- Initiative
- Interpersonal Relations
- Leadership
- Management Skills
- Persuasive Communication
- Problem Solving
- Project Management
- Results Driven
- Risk Management and Assessment
- Verbal Communication
- Writing Skills
Business trends in history:
- Past:
1. Face-To-Face Communication
2. Physical Businesses
- Present:
1. Digital Marketing
2. Online Business
- Future:
1. The new technologies that get created will shape the way a business
market itself.
2. Every business operates in the online spectrum

8. Do you know how to run a business? To manage a business is more complex than
you think because it requires dedication and knowledge. Also, it is advisable that you
get familiar with some terms of business management to understand the operation. If
you are thinking of becoming an entrepreneur you should know some of the importance
of teamwork, leadership, ethics, emotional intelligence, customer service orientation,
communication, solving problems, and decision making in relation to a business
GROUP 2 BY LILIANYS AND ABDIEL

9. How are the following terms important in relation to a business?
Firstly, companies have a lot of employers who work
together. For that reason, teamwork is a crucial part of a
business because it helps employers by working well together
in any circumstance and getting the company's goals.
TEAMWORK
Another crucial part of the business is leadership because
leadership carries the responsibility for the management of
personnel, clients, investors, and the company's results.

10. The next important part is ethics. Ethics are the goals set by
the business that frame within an established set of moral
guidelines, and fair business practices. Ethics are important in
relation to a business because it keeps a good reputation.
In relation to a business, emotional intelligence is the ability to
understand, manage your own emotions, and the emotions of the
people who are around you. It helps to communicate better, promote
team effort, problem-solve, and grow good customer relationships.
ETHICS
Following the importance of these terms in business, customer
service orientation is essential for achieving customer satisfaction
which helps the business by adding new loyal customers to the
company.
CUSTOMER SERVICE ORIENTATION
EMOTIONAL
INTELLIGENCE

11. According to how essential these terms are in
business, communication is associated with the
business by a process through which information,
facts, ideas, orders, advice, and decisions which
are exchanged among people. Good
communication supports in business to create
positive team relationships, provides security for
people to share ideas, and prevents conflicts.
COMMUNICATION
Another important function of a business
is solving problems. It is a skill and
capacity to respond against any barrier
that can occur. It helps the company by
avoiding losses, improving the quality, and
giving a good reputation for the business.SOLVING PROBLEMS

12. Finally, Decision making is essential to
business for learning good management, and
leaders need to be good decision-makers and
understand the importance of decision-making in
business because it can represent huge losses
or huge profits for the company.
DECISION MAKING
To conclude, the administration of a business isn't as easy as you think
because it involves work. It is like a machine that has its own gear and each gear
has a special function. At the end, all the gear works for the objective. If you take
teamwork, leadership, ethics, emotional intelligence, customer service orientation,
communication, solving problems, and decision making into account for your
business, you will be a successful businessperson.

13. Definitions and Descriptions
Vision: It is a company's road map which indicates
what the company wants to become by setting a
defined direction for the company's growth.
Mission: It defines the company’s business, its
objectives, and its approach to reach those
objectives. A mission statement defines what an
organization is, why it exists, and its reason for being.

14. Values: The values are fundamental beliefs, concepts,
and principles that help the culture of an organization,
guide the decisions and behavior of its employees,
management, and members.
Culture: Culture can be defined as an evolving set of
collective beliefs, values, and attitudes. Culture is a key
component in business and has an impact on the
strategic direction of the business. Culture influences
management, decisions, and all business functions
from accounting to production.

15. Climate: In business, the climate is one that provides companies
with a solid legal framework, promotes competition, strengthens
governance, improves access to financial services, and improves
the company's infrastructure.
Ethics: Ethics are the goals set by an organization that are framed
within an established set of moral guidelines or fair business practices.
Most business managers will only set ethical objectives for their
company since doing anything else will tend to tarnish their reputation.

16. Legal: Legal in business means an association,
corporation, partnership, proprietorship, trust, or
individual that has legal standing in the eyes of
law. A legal entity has the legal capacity to enter
into agreements or contracts, assume
obligations, pay debts, sue, be sued in its own
right, and to be held responsible for its actions.

17. Business enterprise
When we talk about business enterprise we should know
that it has two purposes in the commercial world. The
first one is marketing that is really important when we
want to get atention for what we try to sell, and the other
one is innovation.This era includes everything that is
changing everyday, so as a businessperson you have to
constantly use better strategies to suit the present
technology.

18. There are some word that you can use when you talk
about business:
Profit
It describes the financial
benefit when revenue
generated from a
business activity
Earnings
It typically refers to
after-tax net income
Revenues
It is the income
generated from
normal business
operations and
includes discounts
and deductions for
returned
merchandise.
Income: it is money that an
individual or business receives,
usually in exchange for
providing a good or service or
through investing capital.

19. If you want to be your own boss there are some advantages and
disadvantages that should read..,
-You can take your own
time to do thing.
-whatever profits you make
is your own.
- You don’t have to deal with
the tantrums of your boss
-You won’t have
someone to guide you.
--You have many thing to
take care of your own
-If the thing goes wrong
you have only yourself to
blame.

20. BARTER
The first activity in which money was not involved.
Burter system of exchange where participants in a transaction directly exchange goods or
services for other goods or services without using a medium of exchange, such as money.
Due to lack of money, bartering became
popular in the 1930s during the Great
Depression. It was used to obtain food and
various other services. It was done through
groups or between people who acted similar
to banks. If any items were sold, the owner
would receive credit and the buyer's account
would be debited.

21. TYPES OF GOODS
DURABLE GOODS
it is a good that does not quickly wear out, or
more specifically, one that yields utility over time
rather than being completely consumed in one
use.
NONDURABLE GOODS
Nondurable goods are products that are
consumed or are only useful for a short period of
time because they wear out or become useless.

22. TYPES OF TRADE
INTERNAL OR HOME TRADE
(DOMESTIC TRADE)
It is the buying and selling of
goods and services within the
confines of the international
boundaries of a nation. This is
divided in:
● Wholesale: Buys goods in
large quantities directly
from manufacturers or
distributors
● Retail: the sale of goods to
the public in relatively
small quantities
EXTERNAL OR FOREIGN TRADE
It involves exchange of goods and services
between two or more countries.It consists of
imports and exports.
● IMPORT: It refers to the bringing of goods
into a customs territory.
● EXPORT: It refers to the bringing of goods
out of the country.
Reasons why foreign trade takes place.
-Differences of technology.
-Differences in resources endowments.
-Differences in demand.
-Existence of government policies.

23. Definitions and examples
The primary sector is one that encompasses activities focused on
obtaining or extracting raw materials from natural resources.
The secondary sector is in charge of processing and transforming
these raw materials into goods or products for consumption.
The tertiary sector is also known as the service sector,
since it includes those activities that do not involve the
production of material goods.

24. Definitions of the four factors of production:
Land: It includes all the natural resources that can be
used in the production process.
Labor: It is the time that people dedicate to production.
Capital: It includes durable goods that are used to
manufacture other goods or services.
Entrepreneurship: It is known as the attitude and aptitude
that an individual takes to start a new project through ideas
and opportunities.

25. Three most common channels of distribution.
1. Manufacturing companies transform raw materials into
finished products, which can be final consumption goods, or
production goods.
1. Wholesale companies are engaged in buying or selling
products on a large scale, commonly to retail distributors.
1. Retail companies sell products on a much smaller scale,
either directly to consumers, or to other retail
companies or commission agents.

26. The Five types of Business Organizations
1. Sole proprietorship: it is is the simplest business form under which one can operate a
business. The sole proprietorship is not a legal entity.
2. Partnership: it is a form of business where two or more people share ownership, as well
as the responsibility for managing the company and the income or losses the business
generates.
3. Corporation: it is a legal entity created by individuals, stockholders, with the purpose of
operating for profit. Corporations are allowed to enter into contracts, sue and be sued, own
assets, remit federal and state taxes, and borrow money from financial institutions.
4. Governmental institutions: they are state institutions whose administration is under the
current government. Their purpose is to provide a public service that is necessary for
citizens.
5. ONG´S: They are independent and non-profit organizations that arise from civil and
popular initiatives and that are generally linked to social, cultural, development or other
projects that generate structural changes in spaces, communities, regions or countries.

27. The five most important steps for creating a new business
(1) An idea is the initial and most important part of everything, because the product or
service that you will offer must improve people's lives and you should be passionate
about doing it. In general, it's not just about making money. Once you have the idea, with
a feasibility plan (2) you can discover how to make it happen, because the product is
something that people need and you can make a profit selling it. However you will also
need a (3) cash flow statement or business plan based on: your business mission, a
sample of your service or product, a description of your objective, and the cost of
operations. In relation to this, you should think about a good (4) location for the
business, due to the fact that the success of a business is influenced by its location, it
must be a central place where many clients can go. Finally, (5) you will need some type
of financing to start, for example, your savings, loans, etc. But you should think about
looking for stakeholders who share your passios and can provide money.

28. Thank you!