1. MELODY ULBRICH
Lean Six Sigma Black Belt Certified (IASSC)
292 Galena Park Blvd Apt 1116 Draper, Utah 84020
801.428.9867 www.linkedin.com/in/melodyulbrich melody.ulbrich@gmail.com
EXPERIENCE
eBay Inc ($300 billion e-commerce sales, Daily Deals feature site) Draper, UT
Site Quality Manager (Drive QA processes, define improvement, lead project team to get results) Feb 2015 – Apr 2015
• 20-50% projected increase in future purchases by removing items viewed and not sold from Deals site
• Increased item salability 20% by focused Daily Deals product assortment and cohesive branding presentation
• 40% potential decrease in defects by EOY 2015 through root cause analysis and Lean Six Sigma implementation
Salt Lake Community College Corporate Solutions (Workforce leadership and technical training) Salt Lake City, UT
Program Manager (Create strategic business plan & process design for 23 completed projects) Sep 2013 – Feb 2015
• $50,000 projected decrease in costs from 30% reduction in course cancellations
• Over 2-fold increase in private course offerings through root cause analysis, FMEA, SIPOC, VSM, and AQL
• 30% improvement in staff productivity by color coding course files & schedules (5S), and implementing a master checklist
BYU-Hawaii Residential Life (Housing management, 10 apartment bldgs, 1100 rooms) Laie, HI
Consultant and Process Improvement Engineer (Implement Lean to reduce process waste) Apr 2013 – Jun 2013
• Reduced costs by 50% through digitizing data input
• 60% decrease in potential errors by changing from paper-based to electronic data input
• 86% faster inspection reporting to upper management by implementing ready-access reporting software
• Increased productivity 60 hours/week by implementing standardized metrics and ready-access reporting
• 100% increase in inspection accuracy by standardizing cleaning metrics and eliminating possible errors
Haumana Adventures (50 SKUs of beach recreation rental equipment, 400 sq. ft, 7 employees) Laie, HI
Quality Engineer (Create strategic plan for revenue growth, design QA and training procedures) Jan 2013 – Aug 2013
• 4-fold increase in sales through initiation and completion of quality improvement project
• 75% reduction in time and paper by leaning out rental agreement and procedures
• 3-fold improvement in training effectiveness through complete documentation of procedures
• Ensured 100% customer safety through standardizing operating procedures and compliance specifications
• 50% cost reduction in part replacement by training cross-functional team to perform AQL inspection of rental gear and parts
BYU-Hawaii Campus Distribution Center (20,000 sq. ft, 3500 SKUs of bldg materials & cleaning/office supplies) Laie, HI
Supply Manager (Verify receipts, quality check, pick orders, pay bills, build rapport w/key suppliers) May 2012 – Dec 2012
• 100% receipt & customer delivery accuracy through organizing and managing warehouse inventory
• Recognized for meeting top management audit requirements by creating flow charts
• Reduced paper waste 66% by printing only required documents for specific tasks
• Achieved 100% record accuracy by matching physical on-hand to record count during batch review and approval
• 2-fold increase in new-hire effectiveness by creating new training presentation and upgrading procedures
The Church of Jesus Christ of Latter-day Saints (15 million members worldwide) Sacramento, CA
Volunteer Representative, Spanish speaking (70+ hours/week in service and public relations) Oct 2006 – Jan 2008
• Used project management methods to set goals & intermediate milestones with one-on-one follow-up for results
EDUCATION
Brigham Young University-Hawaii Diploma 2013
Bachelor of Science in Business Management - Supply Chain & Operations Laie, HI
• SAP (ERP) – Crystal Reports, Tableau, Crystal Dashboard Design, ERPsim
• Developed SCORcard analysis for Nu Skin in class w/focused recommendations to improve productivity & industry ranking
LDS Business College Diploma 2012
• Associate of Science, Accounting Emphasis (QuickBooks Certificate & Accounting Certificate) Salt Lake City, UT
• Graduated with high honors, member of The Honor Society of Phi Kappa Phi, Dean’s List 3 times
OTHER
• Spanish-speak, read, write
• SQL, Teradata, SugarCRM
• Scuba certified at Shark’s Cove
• Pivot tables, vlookup
• Visio, MS Project
• LI CRLA Tutor Cert.
• Lean Six Sigma Black Belt Cert. (IASSC)
• DEX (Marketing) competition-1st in UT/4th in USA
• Enjoy tap, ballet, hip-hop, clogging, and modern dance