2. That some achieve great success, is proof to
all that others can achieve it as well -
Abraham Lincoln
Salesforce need to exhibit both Business & People skills
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3. Challenges faced by Salesforce
Introduction
• Sales inefficiencies cost million dollars to the organization
• Sales Excellence is build on pillars of ‘Business Skills’ & “People skills”
• Proposed document outlines approach to cement “Sales People skills” for sales Excellence
Challenges - Organisation
1. Retaining market leadership
2. Predictable sales growth
3. Differentiations – Product & Processes
4. Talent retention
Challenges – People
1. Increasing competitive environment
2. Unpredictable client behavior
3. Talent burnout
4. Job satisfaction
Salesforce need to exhibit both Business & People skills
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7. 2. Self-Management
• Observations
• Responding vs. response
• Standing tall in difficult situation
• Mindset - HALT ( Hungry, Angry, Lonely & Tired)
• EQ edge for Sales Manager
• Self Control
• Flexibility
• Stress tolerance
• Practioners perspective
• Know thyself
• Brace-up, resourceful & support
• Self renewal
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A strong sense of deploying capabilities for expected outcome
8. 3. Social-Awareness
• Observations
• Stakeholder cost-benefit, value analysis
• Overall impact of Sales
• EQ edge for Sales Manager
• Interpersonal relationships
• Empathy : Learn & practise to work along diverse set of
people
• Organizational awareness : Current of emotions & political
realty in a given organization. Leverage value & culture.
• Practioners perspective
• Demonstrate early wins
• Outsmart stakeholders
• Seek best in other’s. Set performance bar high
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Practise empathy. Leverage organizational assets.
9. 4. Enabling Sales Decisions
• Observations
• Impulsive control
• Problem solving & overcoming customer objections
• Effective handling of non verbal clues
• EQ edge for Sales Manager
• Applying consequential thinking
• Remaining hopeful
• Navigating emotions
• Practioners perspective
• Practice empathy & mindfulness
• ‘If-Not’ thinking
• Reality testing
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Recognition is powerful yet underused tool in Salespeople’s arsenal