How to get your team listen to listen and follow your advice for team success. Developing your leadership skills

1. Please
do this…
Remember
…
How do I get my
team to LISTEN?

2. Ever felt frustrated …

3. …because your team just
wouldn’t listen to important
feedback?

4. Guys, please
remember to follow
up on your
customers!
People, submit
your reports on
time!

5. Why does this happen?
How do you ensure that your team LISTENS to
your feedback?

6. Let us try and understand with an example
from farming...

7. Imagine you are a farmer whose crops are attacked
by pests;

8. Which of the following 2 options would
work best…

9. 1. Spraying all kinds of pesticides from a high-
above on all crops

10. 2. Spraying a specific pesticide for the most
critical pest near the crops affected

11. Naturally, you would choose option 2 – because it
would have the maximum effect

12. Changing tiresome habits of your team are no
different...

13. When you use the plane approach, and say generic
things in a meeting, it results in…NOTHING

14. The ‘plane’ approach is
much too generic to get
results

15. The specific approach to “treat” the
problem is always more successful

16. If we categorize feedback based on how
generic or specific it is…

17. In a simple 2 X 2 matrix, it looks like this….
Action / People In meeting 1 to 1
Generic
Specific

18. When generic advice is given to everyone,
(Plane approach) it leads to…
Action / People In meeting 1 to 1
Generic No action
Specific
People feel the advice is for someone else

19. When specific advice is given to 1 person
in public, it leads to…
Action / People In meeting 1 to 1
Generic
Specific Some result
If the matter seems critical enough, it will result in change by
many people

20. When generic advice is given to 1 person,
it leads to…
Action / People In meeting 1 to 1
Generic Some reaction
Specific
The person may try to change something.
It may not be in line with what you want

21. When specific advice is given to 1 to 1,
it leads to…
Action / People In meeting 1 to 1
Generic
Specific CHANGE
The person feels he is being given feedback for improving
himself

22. An example of each type
Action / People In meeting 1 to 1
Generic Why don’t you all build rapport Kumar, why don’t you build
with your customers? more rapport with your
customers?
Specific Over the past month, I have Kumar, you have been doing
observed that people who can well. I observed some of your
build more rapport, are able to calls and the ones in which you
get better results, more were smiling and speaking like
references etc. Let us watch a with so & so got you better
video recording and then results. Lets practice with some
practice how to build more mock calls on how to build
rapport. better rapport

23. Now, to continue the comparison
Is it enough to just spray the pesticide?

24. Of course not!
You need to monitor and check if it has worked

25. The same is the case with
change as well. You need
to monitor if it has worked

26. Thus the most effective way to give feedback is…

27. Address 1 specific and measurable action.
Follow up
Ac tion

28. ow
fh
pleo
am
ex s…
an ork
ee s w
s s thi
Le tu

29. If the feedback you would like to give is, “Check
documents before accepting them from the customer”
What is the right way to do it?

30. CASE
CASE If you say “Check documents before accepting
11
them from the customer” in a meeting

31. This feedback can be classified as…
Action / People In meeting 1 to 1
Generic X
Specific
It results in NO ACTION

32. If you say “Guys, we lost 15 Lakhs of business
CASE
CASE last week because of incomplete documentation.
2
2 So, from now on, we will double check
documents and sign off on the cover letter on
accepting them from the customer”

33. The feedback can be classified as…
Action / People In meeting 1 to 1
Generic
Specific X
It may result in some people following the process

34. If you speak to the person with the problem
CASE
CASE “Kumar, how many times should I tell you to
3
3 check documents before accepting them from
the customer?”

35. This can be classified as…
Action / People In meeting 1 to 1
Generic X
Specific
It may result in some action

36. If you say “Kumar, you have lost 3 Lakhs of
business last week because of incomplete
CASE
CASE documentation. So, from now on, please
44 double check documents and sign off on the
cover letter on accepting them from the
customer. I will verify at random to ensure you
are following this.”

37. This can be classified as…
Action / People In meeting 1 to 1
Generic
Specific X
It will result in ACTION that needs to be
monitored

38. So, remember to address 1 specific measurable
action and then Follow up
Ac tion

39. This presentation is made with Minimal™ Approach. To
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