1. Classified - Unclassified
MHARZ A. CALUB
39 – C A.ReyesSt.Road 6 Purok3 LowerBicutanTaguig City Philippines1632
+63 9178157164
mharz1313@yahoo.comSignature
CAREER OBJECTIVE
To joinan interactive associationthatoffersme ahelpful workplace tolearn
newtechnologiesandimplementthemforthe bettermentof the business.
PROFESSIONAL EXPERIENCE
March 2012 – Present
3rd Floor Kings Court II Building
Chino Roces Avenue Cor. Dela Rosa Makati City
(SystemAdministrator) March 5, 2012 - Present
Assignedat:
 COCA-COLAFAREAST LIMITED (September 2, 2013 to Present )
Coca-Cola Far East Limited
24F Net Lima Bldg
5th Ave. cor 5th St.
Bonifacio Global City
1634 Taguig City,PH
 Create software upgrade groupforMonthlyMaintenance viaSCCMServer.
 Applyingoperatingsystem updates,patches,andconfigurationchanges
(MonthlyMaintenance Weekend).
 Provide supportinresolvingsystem vulnerabilities
 Ensure that all service packs and security patches are tested ok before
deployment as approved by Corporate Patch Management.
 Performperiodicperformance reportingtosupportcapacityplanning
(MonthlyPerformance Report).
 Maintaindata centerenvironmental andmonitoringequipment.
 Coordinate andcommunicate withthirdpartyvendoronhardware repair,
upgrade and projects.
 Ensures all Change Request documentations are submitted properly

2. Classified - Unclassified
 Ensure all serversoftware iscompliance and server documentations are up
to date.
 Ensure the accessibilityof clienttools and implementation of local security
policies.
 Restore Files using Avamar Backup Appliance (Avamar Administrator 6.0
App)
 Virtual Machines Responsibilities :
o Creating a New Virtual Machine on the VMware ESXi Server via
vSphere Client ver. 5.5 for production.
o Creating a New Virtual Machine on Hyper-V Server for production.
o Research root cause of problems and escalate to engineering and
vendor support as necessary
o Troubleshoot via Remote or On-site support if necessary.
IT - VIP Support
 Provide roundthe clocksupportto all Coca-ColaExecutive personnel &
Clientswithregardtotheirworkstations
 Supportfor a wide range of IT equipment,software andconference room
systems.(VIPMeetings) - Videoconferencing,andotherissuesthatare
relatedtotheirbusiness.
 On-site supportoncompanyspecial events.
 Supportcan be remote if necessary –includingnon-local venuesas
required.
Desktop Support Engineer
 Abilitytotroubleshootthe user’sdesktop,includingthe operatingsystemsand
the applicationsused.Efficientlycommunicate withuserstoassistthemand
ensure theircontinuedproductivity tothe organization.
 Utilize incidentmanagement (Coca-ColaService Now TicketingSystem) to
receive,trackandclose supportrequests
 Coordinate withthirdpartyvendoronhardware repair.
 Escalate and workwithsecondlevel /thirdpartyvendoron resolutionof
problem
 Provide supportforwirelessandmobiledevices.Register company email viaAir
watch.
 Provide videoconferencingsupportasneededandrequired. Responsible to
coordinate withEndUser Servicessupportpersonnelandensure all video
conferencesare conductedontime andwithoutinterruption.Assistsin
diagnosingspecial product-relatedissuesandinterfacingwithexternal
departmentsasneeded.
 Supportremote usersviaremote control software andtelephone

3. Classified - Unclassified
 PHILDATA OFFICE(June 17, 2013 to August 30, 2013 )
Responsibilities:
 On-site supportoncompanyspecial events.
 Travellingtoclientsitestohelpwithinstalls,deployment,andtroubleshooting.
 STRAIGHT ARROW (June 11, 2012 to June 14,2013 )
Unit 302C Silver City, Frontera Verde Drive
Corner Doña Julia Vargas Avenue
Pasig City Philippines
Responsibilities:
 Recordincidentresolutions& Responsible onmakingweeklyStraightArrow
TicketingTracker.
 Analyze andprovide solutionstoClientsDesktopandLaptopIssue (both
Macintoshand Windows).
 To troubleshootLAN connectivityproblems. (StaticIPAddress)
 Performsdesktoppreventive maintenance.
 Manage service requests,softwareinstallations,new computersetups,
upgrades.
 Manage basicSymantec End PointManager:
o Create,Delete, Installation &Manage of User End VirusProtection.
 Apple MacintoshDesktopandLaptop Support:
o SupportbasicMac Lion OSX issue.
o Connectto Map Drives.
 Monitoringcompanyservers.
 Responsible fortrackinghardware andsoftware inventory
 Monitoringof networkconnectionbehavior.
 Works withvendorsupportcontactsto resolve technical issues withinthe
desktopenvironment.
 Returnsdefectiveequipment/partstomaintenance inventory,documents
customerrepairs,maintainsandrestocksassignedpartsinventorytoinsure
properspare parts levels.
 InstallationConfigurationof Printdevices.
 Manage basicfunctionof Active Directory :
o Create,Delete &Manage Account
o Resetpassword
o Unlockedthe Account
o AccountPermission.
 Manage basicfunctionof Web Mail Account(dotPH):

4. Classified - Unclassified
o Create,Delete &Manage Account
o Resetpassword
 CompanyMigrationProject(October1,2012 – October5,2012 ) :
o Responsible forMigrating24 Dell Optiplex 9020 Desktop
o To migrate associatesOldWorkstationtoNew Workstation.
o Connectto DomainServer.
o Connectto Map Drives.
o Installationof Software’stobe used.
 PHILDATA OFFICE(May 21, 2012 to June 8, 2012 )
Responsibilities:
 On-site supportoncompanyspecial events.
 Travellingtoclientsitestohelpwithinstalls,deployment,andtroubleshooting.
 TOWERS WATSON (March 5,2012 to May 18, 2012 )
Manila - Towers Watson
16/F Bonifacio One Technology Tower Rizal Dr. cor.
31st St. Fort Bonifacio Global City Taguig
Responsibilities:
 The ATOS MigrationProject.
 To migrate associatesLegacy Workstation(WindowsXP) toNew Workstation
(Windows7).
 PostDeploymentSupport. –To supportassociatescomputerissues.

5. Classified - Unclassified
February 2011 – February 2012
4 Ruby St. Doña Juliana Subd. Rosario.PasigCity
(On the Job Trainee)Feb14, 2011 – Mar 31, 2011
(I.T. EngineerLevel 1 – Hardware & Software) April25,2011 – February 23, 2012
Assignedat:
The British School Manila
36th Street University Park Fort Bonifacio Global City
(ICTSD) Information Communication Technology Support Department
Responsibilities:
 To troubleshootthe printersschool campus.
 Installationof differentcomputerprogramsandapplications inschool labs.
 To troubleshootonICTcomputerlab.
 Monitoringof ICT computerlab.
 Projectorset-upasnecessary (Seminars,Assembly,BoardMeeting).
 To troubleshootonIWB(Interactive White Board).
 To troubleshootLAN connectivityproblems.
 Supportto staff and studentsrequestingsolutionsto computerproblems
(Software andHardware).
 Format computersfromlaboratoriesusing LAN(WindowsDeployment)
 Manage basicfunctionof Active Directory :
o Create,Delete &Manage Account
o Resetpassword
o Unlockedthe Account
o AccountPermission.
 ConvertingVideo(VHStoCD/DVDandCD/DVDRegionPlayerproblemsto
.avi/.mpeg/.wmv).
 Editgraphical imagesthat will be usedinPowerPointpresentationorina school
eventsusingAdobe Photoshop.
 Performs desktoppreventive maintenance.
 Manage basicNetIXPABXServer:
o Create,Delete &Manage Phone Account.
o Installationandconfigurationof School Phone.
 Apple MacintoshDesktopandLaptopSupport:
o SupportbasicMac Lion OSX issue.
o Connectto Domain Server.
o Connectto Map Drives.
o Connectto Interactive Whiteboard

6. Classified - Unclassified
EDUCATION
Tertiary : Bachelor of Science in Computer Science
May 16, 2011 - Graduate
AMA Computer College - Makati
5486 South Superhighway, Bangkal Makati City
Vocational : Computer System Design and Programming
May 12, 2007 - Graduate
AMA Computer Learning Center - TaguigBranch
4th Floor SunshineMall FTI Complex TaguigCity
RECOGNITION
 The British School Manila
NOMINEEE FOR EMPLOYEE OF THE MONTH (November2011)
 Alwaysreadytohelp
 For doinghisbestwithinthe ICTSituation
 Phildata Business Systems, Inc
Certificate of Recognition (November2015)

7. Classified - Unclassified
PERSONAL INFORMATION
Birth Date : March 13, 1988
Birth Place : Tondo, Manila
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Province : Bauang, La Union
Height : 5’10
Language Spoken: English,Tagalog
REFERENCES
: Mr. JollyTimbol
C.E.O.& Managing Director– WideoutTechnologyInc.
1030 CampusAve.McKinleyHill TownCenter FortBonifacioGlobal City
+63 999 884 7732
: Ms. Donna Caballo
Admissions&MarketingManager – The BritishSchool Manila
36th
StreetUniversityParkFortBonifacioGlobal City
+63 918 923 2846
: Mr. GenaroLopez
Service DeliveryOfficer–PhildataBusiness SystemsInc
3rd FloorKingsCourtII Bldg ChinoRocesAve.Cor.DelaRosa Makati City
+63 917 543 5792
Certifiedtrue andcorrectpertinenttoall detailsstatedherein:
Mharz Abarintos Calub