1. K E L L E Y J A M E S
2556 Burgoyne Dr  Jacksonville, FL  Telephone No: 904-610-8558  mikellejames.lockley364@gmail.com
OBJECTIVE
Seeking a position in a people-oriented organization where I can maximize my Customer Service experience in a
challenging environment to achieve business objectives and goals.
RELEVANT EXPERIENCE
Clarion Hotel
Lem Turner Collision
Winn Dixie Pharmacy
Reservation Specialist
Administrative Assistant
Pharmacy Technician
2011 - 2012
2005 - 2008
2004 - 2008
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Customer Service
 Informed customers about various reservation options available to them
 Responsible for the appearance, neatness and attractiveness of the hotel front desk area and lobby
 Performed all duties of a customer service and reservation team member
 Generated reports and customer follow-ups
 Supervised and directed hotel staff regarding the check-in and check-out of hotel guests
 Trained, coached and counseled staff
.
Administrative
 Provided information and administrative support to senior management
 Maintained complete records of every employee from hire to end of employment
 Implemented company benefit policies
 Assisted in job advertisement process through local radio commercials
 Learned and followed company policies and procedures
 Handled high inbound call loads via multi-line phone system
 Responsible to disbursement of petty cash to various company departments and balanced account
regularly
EMPLOYMENT HISTORY
Clarion Hotel
DCPS/Kelly
Williams Sonoma (Seasonal)
Lem Turner Collision
The Bridge
Dr. Charles C. Greene
Winn Dixie
Reservation specialist
Paraprofessional
Retail Clerk
Admin Ass./ Paint prep Tech.
Art Teacher/ Teacher Ass.
Office Clerk
Cashier/Pharmacy Tech.
2011-2012
2011-2012
2008&2009
2005-2008
2003-2005
2004-2005
2003&2005-2008
Jacksonville , FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
EDUCATION
 William M. Raines Honors Graduate, 2003
 Florida State College of Jacksonville, Associates 2007
 University of North Florida, Bachelor’s of Arts 2009