1. Michael Catapano
1370 17th Court S.W.
Vero Beach, FL 39262
Cellular 267-663-9371
Home 772-633-9700
mikec32958@icloud.com
SUMMARY
Dedicated Professional with 14 years’ experience in information technology/information systemresource strategy,requirements
analysis, and customer service. Proficient in all mainstream business applications:MS Office 2013; Adobe Acrobat; Desktop
Publishing; Cisco and Windows 8.1.
Key Strengths:
Resource Management Project Management Customer Liaison
Technical Support IT/Web Content Client Negotiation
Document Management Administrative Processes Customer Needs Assessment
Training Administration Task Analysis Customer Service Strategy
PROFESSIONAL EXPERIENCE
State of Tennessee, Department of Safety, Nashville, TN 2011 to 2012
Information Resource Support Specialist III
System support was provided at all user levels for State Police offices and patrol cars, Department of Motor Vehicle offices
and Homeland Security Offices.
Gather customers business and technical requirements.
Refine technical requirements; functional, non-functional and operational requirements based on business needs,demand and
growth.
Provide architecture consulting and technical guidance to executive leadership, management and teams across
IT.
Create technical architecture diagrams and description based on the requirements.
Performed taskanalysis and researched, interviewed, documented, outlined, and created workshop content.
Computer Limits Inc., Vero Beach, FL 2009 to 2010
System Technician
Onsite and In-Field service providing all aspects of computer installation, repair, and assistance.
PC related diagnostics and repair.
Support all WIN OS's.
2. Professional Transportation Inc., Harriman, TN 2009 to 2009
Transportation Specialist
Transported Conductors and Engineers for Norfolk Southern Railway Way Systems.
Self Employed, Sebastian, FL 2007 to 2008
Independent Contractor
Provided software analysis; hardware troubleshooting and repair, consultation and training for networks & personal computer
systems.
Economic Opportunities Council of Indian River County/Head 2001 to 2007
Start, Wabasso, FL
Data/Technology Specialist CIO
Provided assistance to the Head Start Director and the E.O.C. Executive Directors offices. Worked directly with all key staff
maintaining day to day operations.
Researched, recommended and implemented Windows Server Operating Systems, as well as a large area network hardware
infrastructure for a 2 county,6 site wide area network.
Created and completed a 5 year technical plan..
Provided technical Assistance and training for entire agency.
Enabled/managed internet access to the Galileo assessment database program
EDUCATION AND TRAINING
Indian River State College, Vero Beach, FL 2013
Microsoft Office- Windows OS - Network Operations
Union Technical Institute, Neptune, NJ
Completed 1800 hour System Specialist Certification.
