Using Business and Technology to solve challenges: an Introduction to Carousel Industries

1. COMPANY OVERVIEW
Enabling with technology
Better collaboration: Improve productivity and innovation
with better applications, network and workflow solutions.
Satisfied customers: Connecting with customers quickly
and effectively will not only improve satisfaction, but also
reduce costs.
Enhanced security: From data protection to secure
networks and remote access, Carousel can help make sure
your information and systems stay secure.
Business continuity: Making sure networks and
communications stay running is critical to any business.
Carousel can help make sure your up 24/7/365.
Financing flexibility: A variety of pricing and
capitalization models lets you choose the best way to
meet your business’s needs.
Integrating across multiple platforms & technologies:
Operating various systems, databases, and networks requires all to work together precisely. Carousel Industries’ expertise provides
integration across numerous platforms forming a holistic and harmonious ecosystem. This results in the most return on investment
for our customers. Based on your existing IT operations, we will help you create a system that not only integrates your entire
business, but also establishes you for future growth.
Service Solutions
Our Managed Services take on day-to-day
management responsibility of your voice,
video and data as a strategic way to improve
your operation’s efficiency and effectiveness.
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OVERVIEW-1014
Using Business
+Technology
to Solve Challenges
Our mission is simple. We help customers manage technology to
solve problems. We are dedicated to transforming your business
communications into effective, integrated solutions. Whether
you’re an owner, IT professional or employee, we’re all about
lending you the expertise and support to deliver results.
A “one stop” solution for IT services, we are experts in a wide scope of
technology. Carousel Industries’ engineers help you manage across multiple
vendors and systems. With breakthrough voice, video, data, and wireless
services, we have all the tools to connect your employees.
Whether you need a mobile solution or the data infrastructure to support it,
we’ve got everything necessary. Our comprehensive approach to security,
scalable deployment and management options, streamlines any process.
Voice Solutions
Enrich on premise and hosted Voice
Solutions with our comprehensive service
offerings ranging from industry leaders,
Avaya, Nortel and Microsoft.
Video Solutions
Data Solutions
Integrate audio and visual communications
into your Unified Communications portfolio
with our customized video and audio
networking capabilities.
Safeguard your data by working closely
with our security experts to prevent data
loss, set perimeters to work securely in a
wireless environment and ensure virtualization
integrates well with your current IT ecosystem.
Cloud Solutions
Simplicity® Cloud is Carousel’s group of hosted
voice and video solutions that offers customers
the benefit of cutting-edge innovation in a
highly flexible service model.
Collaboration Solutions
UC and Collaboration solutions that cover
a range of enterprise communication
technologies and applications to give you
an end-to-end solution that can integrate
multiple platforms.

2. We’re here 24/7/365 to keep your system “always ready.”
Deep knowledge & expertise
• Experienced service and support teams
• “On-site” or “remote” support depending on your needs
• On-going account management, every step of the way
• Extensive technology and certification
• Solutions integrator across many different platforms
and manufacturers
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OVERVIEW-1014
Network Operations Center
• We can manage your network: configuration, certification
and monitoring
• Fully resilient with redundant NOCs with coverage
coast to coast
• We’re well staffed with knowledgeable people: Tier 2, 3
and 4 converged engineers
• Can coordinate service issues with your 3rd party vendors:
Voice, Video, Data, Microsoft Lync and Cloud systems
Helpdesk & Service Support
• Live support available 24/7/365, as needed
• Your local support team, based in US with onshore delivery
• We provide a technology-focused helpdesk service that is
dedicated to customers
• A professional service management organization with
advanced incident management (ticket logging, tracking
and diagnosis)
COMPANY OVERVIEW
Contact us to learn more
800.401.0760
www.carouselindustries.com
250+
Engineers
60+
High level certifications
The user experience
Carousel is here 24/7/365 to keep your systems always
running! We keep constant vigilance over your critical voice,
data and video networks, applications and infrastructure.
Our highly-certified engineers use technology to proactively
monitor your entire communications infrastructure 24/7.
A different kind of tech company
• Experienced management team - building
end-to-end solutions and a long-term vision
• Investing heavily in innovation - cloud
capabilities, managed services and
converged systems
• Always available - 24/7/365
Network Operations Center
• National footprint - managed service
provider with strong focus on exceptional
customer service
• Unique balance - delivering a personalized
approach with the scale of a global business