Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area, CA United States
Sector
Consulting / Advisory
Sitio web
www.mcorpcx.com
Acerca de
Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers.
Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it.
Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
Etiquetas
customer experience
customer experience management
touchpoints
cx
customer loyalty
customer experience touchpoints
customer experience design
customer experience consulting
marketing
touchpoint
mapping
cx roi
business
brand strategy
customer experience improvement
customer journey
cem
innovation
customer relationship
mcorp consulting
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experience
strategy
management
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consultants
brand
loyalty
metrics
engagement
research
employee experience
ex
voc
experience design
emotion measures
emotions in customer journey
cx emotion
cx metrics
cx tech
journey maps and beyond
journey benefits
real experiences
post journey
journey mapping
customer experience operating model
customer experience software
customer expectations
customer experience services
management consulting services
mcorpconsulting
voice of the customer
consumer experience
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crm
cex
point
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