Michael Kada presents the case for Informal Learning with respect to the explosion of information and knowledge and in comparison to other learning paradigms. The learning world is shifting very quickly to an informal / social learning approach and the case will be made why it is essential to for companies to adapt their learning approaches in this direction.
3. Characteristics of Informal Learning
“How do I…?” Lets Google it View results
Implement what I
learned
• Decide when & where (employee-empowered)
• Choose how and what you learn (self-directed)
• Ad-hoc & immediate applicable to my job
• Organic, natural, unstructured
• No “learning police”
• Leverages employee knowledge
7. The Business Case
7
Reality
Knowledge is locked in silos,
not reaching its potential
utilization
Ideally
Knowledge is flowing throughout
the organization seamlessly and
effortlessly
$ $
8. Explosion of Data / Information
In 2011 1.8 Zettabytes data
created
8
9. The Moore’s Law of Learning
9
Expensive &
time consuming
Unsustainable!
Formal
Learning
Content
Today Next Year Year 3
12. How Employees Learn
20% Tribal
Informal Learning Unleashes Tribal Knowledge & Budget Spent on Training
12
Formal Training
Mentoring
Informal “on-the-job”
10%
70%
Knowledge
13. How much of your organization’s knowledge is
captured in the heads of your employees?
Organizational knowledge unlocked: 10%
Organization
13
Employees combined knowledge: 90%
14. How much time of their day do employees
spend looking for information and people?
14
30%
30 %
9 am 5 pm
15. In Return You Get
Real tangible
cost savings
Higher (learning)
productivity of
your workforce
Discovery of new
talent and subject
matter experts
Improved time to
market and
innovation
Fun!
Improved
decision making
through more
knowledgeable
employees
In Summary
“Reconnect” Highly
distributed
work force to tap into the
knowledge pool of your
workforce
Trends show increase of
social / informal learning…
don’t miss the bus
15
19. Easy to share
knowledge
Let your ideas
shine
Easy to find
content
Easy to connect
employees
Tools
A platform for employees
to create and share their
expertise, learn and
collaborate
with each other.
20. Tools
Evolution of Corporate Learning (Tools)
Formal Learning Informal Learning
“I HAVE to learn” “I WANT to learn”
Classroom
E-learning
Blended
Social
Knowledge
Network
Trainer
Online courses
(LMS)
Trainer
+
LMS
Social LMS
YouTube Enterprise
Facebook Enterprise
Microblogging
Employee-driven
Organic
Just-in-time
Video/Documents/Social
Knowledge Sharing
Expertise Finder
21. Recipe
21
Metrics
Pre-seeding
start small but think big
How to engage
people to share? Report back
• Clear goals
• # users
• # content
• # views
• Your stars
• Your innovators
• Your social butterflies
• Start small / think big
• Fine-tune
• Create contest
• What is in for me?
• It is save vs. fear
• Evangelize
• Show success report
- Success stories
23. Recipe
Pre-seeding Sample
Hummingbird - How to get started: Seeding stage (pre-launch)
• There are proven success recipes to launch your knowledge and expertise sharing
initiative. We recommend the approach “start small but think big”. In the pre-launch phase,
it is about picking the right people and content to “pre-load” the platform, then fine tune the
approach before launching it departmental or company-wide.
People:
• Which team members are stars and sought after in your group?
• Which team members are innovators and like to try out new things?
• Which team members are constantly being asked for sending information? We call them
Information Hubs.
• Which team members are social butterflies?
Content:
• Highly relevant content drives user adoption
• What are key content pieces
Name Star Innovator Information
23
Hub
Social
Butterfly
Action:
Invite
Ask to create profile
Ask to upload at least 4 documents/videos
Provide feedback and additional functionality
needs
John
Gilbert
√ √ Complete
24. Recipe How to engage people to share - Samples
Create contest
24
• Starbucks card for first
50 contributors
• Thank you email from
executive sponsor
• Big Bang Launch
• Executive leads
• Cafeteria Events
• Booth at Internal
Key Events
Evangelize
25. Recipe What is in for me?
25
Opportunity
to promote
my personal
brand
Get
recognition
as a trusted
advisor
Increase my
professional
Network
Increase my
visibility
Learn from
others
Open
doors to
internal job
opportunities
Experience has shown that employees will want to share
content given the right platform and incentive
27. What can you do
with informal
learning?
Initiatives &
Campaigns
New Hire
Ramp Up
Executive
Updates
Best
Practices
Product
Launches
28. I am an expert in
28
online
marketing
Vision of the Social Enterprise
I am an expert in
enterprise software
sales
I am an expert in
project
management
I am an expert in
change management
I am an expert in
procurement
I am an expert in
events
management
The center of gravity is shifting
Co-existence of traditional and informal learning
They usually get flooded with all kinds of materials. Show how the sales materials, marketing materials, training materials are making him drown.
The usually get flooded with all kinds of materials.
Sales brochures
Marketing brochures
Pricing information
Branding information
Different messages from different groups depending on who they are talking to … or better different interpretations depending who they are talking to.
They drown in it! What a productivity killer right there!
And it happens not only to the sales reps in the field. This applies to anybody in your organization. Your marketing people, your HR people, your PR people, your support people … all of them.
They usually get flooded with all kinds of materials. Show how the sales materials, marketing materials, training materials are making him drown.
The net point here is that corporation spend the vast majority of their training money: usually over 90% of training budget on formal training but employees learn mostly on the job – Empower aligns the corporate learning process with how people actually prefer to learn and taps into the vast knowledge pool of their employees. Even worse, over 90% of the content comes from formal learning. Even worse, it usually takes you out of the workflow.
Michael – see the next slide for inviting attendees to share their ideas. (Bateman comment)
How are we accomplishing this? This brings us to our solution…
We make it easy and fun to connect people with knowledge and expertise with people who need it.
Create:
Employees can create knowledge using rich media or upload sthg they have already created and share with their peers so that they can benefit and leverage it.
Discover:
You need to know sthg to get your work done? Benefit from the expertise created by others. (finding expertise)
You need to find sby? Find a peer who is a subject matter expert in the area you are looking for.
Collaborate: A rich set of social functionality is built in to engage and connect with your peer. You can follow a person, you can via Lync get in touch via IM, phone or mail.
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