Pretty basic, but it gets the idea across. It did help set the stage in one department I led, where we aimed to morph into performance consultants.

1. Trainer
vs.
Performance
Consultant
What’s the difference?
How do we get there?

2. Trainer
Respond to Training Requests
ADDIE Process
 Analysis
 Design
 Development
 Implementation Instruction
 Evaluation
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3. Performance Consultant
Business Partner
Wider Array of Diagnostic Tools
Systems Approach
Expanded Solutions
A Different Philosophy
A Bigger Tool Kit
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4. The Consultant’s Curse
If your only tool is a hammer…
Everything starts to look like a nail!
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5. Key Differences
Trainer Perf. Consultant
Focus Learning needs Performance needs
Structured learning Solutions that change
Output
experiences performance
Accountability Training activity Better business results
Participant reaction & Performance change
Measures
learning & ROI
Training needs:
Assessments Performance gaps
knowledge and skills
Relationship to Org Produces measurable
Cost center
Goals results
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6. PC as Business Partner
Demonstrate Business Knowledge
Get Involved with Business Issues
Coach the Client
Become a Single Point of Contact
Proactively Identify Opportunities for
Performance Solutions
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7. Diagnostic Tools
Performance Analysis Process
Training Needs Analysis: Surveys, Interviews,
Focus Groups, and Observations
Force Field Analysis
Root Cause Analysis (Fishbone)
Climate Surveys
Process Mapping
…and more…
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8. Systems Approach
Strategy
Clear Expectations
Feedback Loops
Policies
Business Processes
Training Job Profiles/Fit
Org Structure
Tools/Technology
Competencies
Reward Systems
Environment/Culture
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9. Expanded Solutions
Strategic Planning
Expectations/Feedback
Selection Process
Training
Compensation/Incentives
Process Redesign
…and more…
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10. So Now What?
Subtitled…
“Meanwhile, back at the ranch…”
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11. Monday, Monday
Never try to eat an elephant in one bite
Focus on step one:
 Over-define the problem
 Document everything
Problem-solve to the edge of your
comfort zone
Bring in reinforcements as needed; but
remain the contact point
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12. That’s it from me
Now it’s your turn…