1.
Mikki Moscara
mmmoscara@gmail.com
(734)770-4498
EXPERIENCE
Genpact, Ann Arbor, MI/Farmington Hills, MI - Process
Developer SME - Chat Support Google AdWords Account
Optimization/Analytics & Multi-Product Support
2014 - Current
● Adwords and Analytics Certi ed (Google Shopping & Video
Advertising Certi ed)
● Internal Support, Team Coaching, Team Audits, Quality
Reviews, 3 month Leadership Training (SME)
● Consistently hit ‘Exceeded Expectations’ status (SME, Chat)
● Quality Recognition (SME, Chat Support)
● Kickstart Optimization Team - B2B Support/Sales (Chat)
● Promoted from external Chat Support to SME/Process
Developer 2016 - Promoted from phone support to chat
support 2015
Monroe Publishing Company/Monroe News, Monroe,
MI — Digital Marketing Specialist (Contributing
Writer/Contributing Photographer)
2013 - 2014
● Promoted from Advertising Sales to Digital Marketing
Specialist January 2014
● Pro cient in Web and Social Media Advertising; as well as
Google Analytics, SEM, and SEO
● Earned the C.A.R.E.S. Award in recognition for writing an
article and providing photography for a local event ran by the
Downtown Business Committee to help build client
relationships.
● Increased Revenue of the Monroe Magazine by 25% the
Summer of 2014 issue.
● Covered the 2014 North American International Auto Show
Press Conferences in Detroit for the Monroe News
EDUCATION
Eastern Michigan University, Ypsilanti — Journalism
2002 - 2004
● Senior Sta Writer for the Eastern Echo
Eastern Michigan University, Ypsilanti—
E-Journalism/E-Commerce
2001
SKILLS/CERTIFICATIONS
Intermediate on Microsoft &
Google Platforms
Google Partners Certi ed
Harvard Mentor Management -
Goal Completion, Stress
Management, Leadership &
Coaching Certi cation