Minh Dan Vuong

San Francisco Bay Area United States

Performance Auditor II

Government / Military

The City Auditor's Office independently assesses and reports on City government operations. We conduct performance audits to strengthen public accountability, and improve the efficiency and effectiveness of City government. * Assessed street pavement condition and evaluated funding need/maintenance backlog * Audited cross-departmental telephone/call center customer service, focusing on customer service, wait times, staffing, language accessibility, and technology challenges * Audited contractual performance measures of the operator of the Convention and Cultural Facilities * Contributed to annual Service Efforts & Accomplishments reports -- overviews of the costs, quality, quantity, time...