3. PRESENTATION
Think about your hometowm or city and discuss these
questions:
Where is the nearest international aiport?
Where is the nearest main train station?
How do you get to the airport from your school,
college or place of work by bus or train?
What routes would you take to the aiport and station
by car?
6. NEW WORDS
- Airport: sân bay
- Transport: vận chuyển
- Train station: nhà ga
- Departure time: giờ khởi hành
- Flight: chuyến bay, đường bay
- Economy class: hạng rẻ nhất
- Business class: vé thương gia
- First class:vé hạng nhất
- Ticket : vé, thẻ
- Travel agency: Đại lý du lịch
7.
8. Work in group. Look at the photos and
discuss these questions:
1. Which of the modes of transport have you
used?
2. Which is your favorite? Why?
3. Which is/would be the worst, as far as
you’re concerned? Why?
10. 1. Rearrange the sentences to make a complete dialogue.
A: Could you help me make a plane
reservation?
A: I am going to go to Hawaii.
A: I think that I would rather leave from Los
Angeles Airport.
A: I need to leave in the morning.
A: I would prefer to return in the afternoon.
B: Fine. On your return flight, do you have a preference as to morning
or afternoon?
B: I have booked you on your flight at a great rate. Here are your
tickets.
B: I would be happy to help you. Where do you plan on going?
B: For that destination, you may leave from Los Angeles or Burbank
Airport. Which would you prefer?
B: Would you prefer a morning or afternoon departure?
11. A: Could you help me make a plane reservation?
B: I would be happy to help you. Where do you plan on
going?
A: I am going to go to Hawaii.
B: For that destination, you may leave from Los
Angeles or Burbank Airport. Which would you prefer?
A: I think that I would rather leave from Los Angeles
Airport.
B: Would you prefer a morning or afternoon
departure?
A: I need to leave in the morning.
B: Fine. On your return flight, do you have a
preference as to morning or afternoon?
A: I would prefer to return in the afternoon.
12. 2. Fill in the gap with the given words or
phrases then practise with the partner.
13. May I help you? Do you have any flights.
One moment, please.
how much a return flight costs Could I make a reservation
Could I have your name, please Two hours before departure time.
Reservatiom clerk: Northwind Airways, good morning,
Mary Jones: Yes, to Sydney next Tuesday afternoon?
Reservatiom clerk: Yes. There’s a flight at 16:45 and one at 18:
Mary Jones: That’s fine. Could you tell me ? I’l
staying three weeks.
Reservatiom clerk: Economy, business class or first class ticket?
Mary Jones: Economy, please.
Reservatiom clerk: That would be €346.
Mary Jones: Ok, ?
Reservation clerk: Certainly. Which flight would you like?
Mary Jones: The 16:45, please.
May I help you?
Do you have any flights
One moment, please.
how much a return flight costs
Could I make a reservation
14. May I help you? Do you have any flights.
One moment, please.
How much a return flight costs Could I make a
reservation
Could I have your name, please Two hours before departure
time.
Reservations clerk: ?
Mary Jones: My name is Mary Jones, that’s M – A- R – Y J – O – N – E
– S.
Reservations clerk: How would you like to pay, Ms. Jones?
Mary Jones: Can I pay at the check – in desk when I pick up my ticket?
Reservations clerk: Yes, but you will have to confirm this reservation at
least
Mary Jones: I see.
Reservatons clerk: Now you have been booked, Ms. Jones. The flight leaves
at 16:45, and your arrival in Sydney will be at 9:25 am, local time.
Could I have your name, please
Two hours before
departure
time.
15. 3. Read the conversation then do the task.
(Jun calls to travel agency for
ticket reservation).
Agent: Us Airways, good
morning. May I
help you?
Jun: Good morning, I would
like to make a flight
reservation for one
passenger.
Agent: Okay sir. What’s the
destination and the date
of departure?
Jun: Hong Kong, the 1 of June
2008.
Agent: Let me check.
(Few minutes later)
Agent: We only have a business class
for that day, Sir.
Jun: Fine I’ll take it.
Agent: Is this an aisle seat or window seat?
Jun: Window please.
Agent: How would like to pay for this?
Jun: Credit card.
Agent: What type of card is it?
Jun: Jun Honda.
Agent: Your flight Mr. Honda is already
confirmed.
Jun: What time will the flight arrive in Hong
Kong?
Agent: The departure time is 1:00 and it
will arrive at 4:00. Please check – in
your bags two hours before your
16. ⟹ Mr. Jun’s destination
is Hong Kong.
Answer the questions.
1. Where is Mr. Jun’s destination?
3. How does he want to pay
⟹ He wants to pay by
credit card.
2. Where does he want to pay?
4. Does he mention the price of
his ticket?
⟹ He wants to sit by the
window .
⟹ No, he
doesn’t.
18. With a partner, make a dialogue between a travel
agent and a tourist.
Useful expressions.
When would you like to
travel?
There may be some
restricyions.
The flight leaves at…
Have a good flight!
Useful expressions.
Could you give me your contact address and
telephone number?
Would you please check – in an hour before
departune?
When would you like to travel?
Have you got your ticket with you?
19. Travel agent’s questions.
You work in a travel agency in London. Help the tourist to arrange the
flight he/she wants. Use the information in the Vietnam Airlines
timetable.
21. 1. The words in the travel agent’s questions below are in the wrong order.
Write them out in order and match them with the right customer’s response.
60%
Travel agent’s questions.
1. Can show you please me your ticket?
2. I your May have please name?
3. you this please sign Could from?
4. Can your I telephone have number?
5. check you in Would at 8:30 p.m, please?
6. Could that spell please you?
7. You Could earlier an take flight?
8. pay How you like would to?
Customer’s responses
a. But that’s two hours before departure.
b. I’m afaid not. I can’t get to the airport befo
c. Yes, here it is.
d. It’s C – L – A – R – K.
e. Certainly. May I borrow your pen?
f. Yes, it’s 2018550.
g. Do you accept Master card?
h. My name is David Clark.
22. ANSWER
60%
Travel agent’s questions.
1. Can you show me your
ticket please?
2. May I have your name,
please?
3. Could you sign this form,
please?
4. Can I have your telephone
number?
5. Would check in at 8:30
p.m, please?
6. Could you spell that,
please?
Customer’s responses
a. But that’s two hours before departure.
b. I’m afaid not. I can’t get to the airport bef
c. Yes, here it is.
d. It’s C – L – A – R – K.
e. Certainly. May I borrow your pen?
f. Yes, it’s 2018550.
g. Do you accept Master card?
h. My name is David Clark.
23. 2. Choose one word from Column A and one word from Column B to complete
each sentence.
A
one-day
contact
return
colour
departure
non-stop
expiry
check-in
train
computer
travel
B
brochres
timetable
clerk
address
systems
desk
stopover
ticket
time
flights
date
Example: I made the reservation with a travel clerk in this office.
1. I’d like a to New York, leaving on 11th May and coming back on
2. Could you leave us a so that we can write to you?
3. The is 16.30 and you need to be at the airport at least one ho
return ticker
contact address
departure time
