1. Miranda Twitchell
269 W. 33rd St.
Ogden, UT 84401
● 385-298-6001 ● mirandatwitchell@yahoo.com
Expert customer service representative offering 5+ years of experience in call center
environment. Skilled in assisting customers in finding the right products for their needs.
Proven record of dependability, punctuality, and flexibility in scheduling.
Experience
Customer Service
Customer Service Representative—5+ years of experience
 Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints
 Check to ensure that appropriate changes were made to resolve customers' problems
 Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken
 Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills
 Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers
Production
Line worker—1 year of experience
 Load and unload items from machines, conveyors, and conveyances
 Operate machinery used in the production process, or assist machine operators
 Examine products to verify conformance to quality standard
 Pack and store materials and products
 Help production workers by performing duties of lesser skill, such as supplying or
holding materials or tools, or cleaning work areas and equipment
Management
Shift Manager—2+ years of experience
 Train workers in food preparation, and in service, sanitation, and safety procedures
 Compile and balance cash receipts at the end of the day or shift
 Perform various financial activities, such as cash handling, deposit preparation, and
payroll
 Supervise and participate in kitchen and dining area cleaning activities
 Checked store to ensure all work was completed at closing
Skills
 Conduct employee reviews
 Follow and enforce safety procedures
 Interact with customers and coworkers positively
 Able to build rapport with customer
 Customer retention