ChatBots are programs that allow businesses to provide automated customer support, guidance, and experiences through messaging platforms like Facebook Messenger. They help businesses by providing conversational responses without delay, securely communicating with customers, and reducing the workload for customer support teams. While chatbots have limitations like being less flexible than human agents and sometimes requiring human expertise, they are well-suited for applications like product discovery, ordering, customer support, banking, and news. Businesses should consider building a chatbot if they deal with regular ordering, want to automate FAQs, or have a large social media following.

1. ChatBots
Business
What can they do for your

2. What are ChatBots ?
ChatBot is a program that allows businesses to
deliver automated customer support, e-
commerce guidance, content and interactive
experiences through the messaging platform.

3. Facebook
Messenger
ChatBots A P R I L 2 0 1 6

4. How they help ?
Conversational Language
Elimination of manual work
No delay in response
Private and secure communication
Don't have to install a new app for each
& every business or service

5. How they help ?
No storage space required
More engagement compared to
traditional search
Less workload for team of
representatives

6. How ChatBots Work ?

7. Web Server
Auto Scaling Group
Amazon
CloudWatch Alarms
Amazon SNS
Notifications
Amazon SES
Email
Elastic Load
Balancer
Amazon
Route 53
Hosted Zone
Amazon RDS
DB Tier
Web Server
NLP & AI
Engine
Analytics
Dashboard

8. Applications
Service / Product Discovery
Ordering
Customer Support
Banking
Trading
News

9. Limitations
Less control over User Experience
Shopping via chat can be a longer
process as compared to shopping
through catalogue
Some queries might need human
expertise

10. Case Study - CNN

13. Case Study - FYND

16. APIs available for -

17. Our Work

19. #JetInstant
A first of it's kind twitter based
innovation that lets users check the
lowest fare or view flight status with
just a single tweet !

21. #TweetInsurance
Facilitates getting insurance
information and services instantly by
simply sending a Tweet at Bajaj Allianz
Twitter handle with relevant hashtags.

25. You should build one if..
You’re dealing with a commodity that involves
regular and frequent ordering
Building a chatbot provides more ROI than
human resources
You want to automate pre and post order FAQ's
You have huge following on platform where you
will be building a bot e.g. Facebook Page

26. How to build ?
Figure out what problem your bot will be
solving
Choose the platform (FB, Slack, etc.)
Set up a server
Choose the service to build a bot (wit.ai,
api.ai, Dexter, IBM Watson, etc.)
Marketing & Tech team working together

27. Join our ChatBot Group on
Chatbot Enthusiasts

28. About The Speaker
Mindbowser - CEO & CO-FOUNDER
CALL ME: +1 408 786 5974
EMAIL ME: AYUSH.JAIN@MINDBOWSER.COM
VISIT US@ WWW.MINDBOWSER.COM
Ayush Jain

29. Thank
You !