1. Md Mobin Ashraf
Mobile: - 9716609864
E-mail: - mobinnit@gmail.com
EXPERIENCE
• 2 years and 2 months valuable experience in Debugging, Applications Customization, Project Maintenance,
Enhancement and Production Support.
• Positioned as a Support Engineer in HCL Technologies
• Efficient in Core Java & C#
• Good hand at Database basics &complex and querying skills
• Hands-on experience in the domain of Risk Managements (Basel 2 Guidelines), e-commerce Solution.
• Hands-on experience in PL/SQL.
• Ability to multi-task, work under tight deadlines and also work with minimal supervision
• Familiar with Hibernate and Open JPA by self-education and self-taught project and keen to apply this
Knowledge in a commercial project.
• Good analytical skills; systematic approach to programming tasks; good interpersonal skills.
CORE COMPETENCIES (TECHNICAL)
Languages: Core Java, PL/SQL,Linux,C#,C++
Scripting Languages Html, DHTML, JavaScript, Shell Script,Jquery,ASP.NET
J2EE : JSP, Servlet, JDBC, JNDI, XML, Hibernate,
RDBMS: Oracle 10g, Oracle 11g , Microsoft SQL server 2008
Software: MS Office
Tools: Tealeaf,Splunk,Webmetrics,Remedy,ServiceNow,Putty,Winscp,SOAP UI
Operating Systems: Windows 2000, Windows 2003,Window 2007,Window 8
ROLE AND RESPONSIBILITIES
• Monitoring the Synchronous and Asynchronous Order Management workflow to make sure
seamless flow of order and take necessary manual steps to re-process any problematic orders
• Providing a quick solution to the reported problem in the form of code patches, data
modifications or configuration changes
• Providing enhancement and support services to the e-Commerce platform, finalizing
maintenance releases, certifying and coordinating their implementation in the production
environment
• Wrote various complex queries in splunk to create dashboard, Setup alert to monitor application
behavior. Also wrote complex Oracle queries to monitor order management.
• Use independent judgment to research, resolve, and respond to questions received via telephone,
email, and web in a timely manner
• Exposure to Change Management, Incident Management, Problem Management, Release
management and process improvement techniques
• Mentor staff, coach, and educate them on topics such as troubleshooting, system configuration,
release management and development.
Professional Profile of Md Mobin Ashraf
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2. • Taking ownership of technical issues, and working with our Development group to resolve more
advanced issues when necessary
• Participation in providing training to customers as required
• Passing on all the required information in the form of logs and data snapshots to the
development team to take care of issues in the form of maintenance releases
• Infra Release management, Oracle Alert modification, Setup new Oracle alerts.
• Taking ownership of Infra Release & estore Production release.
• Providing Katy session over the releases.
Work Experience
Company Name Start Date End Date Total Duration
( In Months)
Role
HCL Technologies Ltd October-2013 Till Date 2 Year 2 Month Support Engineer
NIIT June-2012 September-2013 1 Year 3 Months IT Trainer
KEY CUSTOMERS WORKED WITH
• Symantec Corporation, US
• NIIT
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