The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Effect Of Employees Motivation On The Organizational Performance
1. Effect of Employees Motivation on
the Organizational Performance
Presented By
Mohamad M. ADEL
ESLSCA 35 Global Management
Supervised By
Dr. Saneya El Galaly
2. Agenda
Literature review structure
Today’s Organizational Performance Challenges
What is Motivation
Motivation types
What is organizational performance
3. Problem Statement
This research studies the effect of
employee’s motivation through discussing
several and different types of motives
commonly used in the modern organizations
on the organizational performance reflected
in the organizational success that is
represented in various measures being
widely used in market leading organizations
4. Research Objectives
The research objective is to study the
effect of the different types of employees’
motivations techniques and their effect on
the different aspects of the organizational
performance based on the some of the main
organizational performance measures to
emphasis on how important is the role of
the employees’ motivation in the
organizational effectiveness and success
5. Research Questions
What is the employee’s motivation and
what the different types of employees’
motivations ?
What is the organizational
performance, and what are its
measures ?
What is the role that employees’
motivation plays in the organizational
performance ?
6. Today’s Organizational
Performance Challenges
Globalization and competition
Multinationals and multi-cultural resources
Many organizations are suffering Brain drain and
headhunting.
Surviving and thriving in today’s economical
environment.
7. Motivation and Its Types
Personal interest in maintaining the best
output to achieve a desired objective.
Intrinsic - is driven by an interest or
enjoyment in the task itself.
Extrinsic - the performance of an activity
in order to attain an outcome
Examples
8. Needs As Motives
Needs and wants
Work environment
Responsibilities
Supervision
9. Needs As Motives (Cont’d)
Effort
Feedback
Fairness and Equity
Employees’ Development
10. Organizational Performance
How effective is the organization in
achieving its strategic goals
Impact on the employees.
Impact on shareholders.
Impact on investors.
Internal with external focus debate.
12. OP Financial Measures
Financial Measures (NI and ROE)
– Definitions
– Other financial measures
– Best to reflect the current performance
– Tangible and can be easily benchmarked
13. OP Non-Financial Measures
Non-Financial Measures (Employees
Satisfaction and Customer Satisfaction)
– Definitions
– Other non-financial measures
– Best to predict the organization future
– Pressure on publically traded companies
– Intangibles should be converted to tangibles
– Drives non-financial measures with one to many and many
to one relations
14. Balancing financial and non-
financial objectives
Why balancing ?
How to balance?
Examples
16. Strategic Human Resource
Management Role - Motivation
Staffing
Compensation
Training and development
Empowerment and Leadership
Rewarding
17. Strategic Human Resource
Management Role - OP
BSC
– Organization objectives
– Priority
– Alignment rewards
– Involving management and key
employees
EPM and Cascading objectives
KPIs
19. Effect of Motivation on the
Organizational Performance
Most of the researchers are agreeing that
– SHRM implementation is influencing the employees’ intrinsic and extrinsic
motivation.
– Satisfied employees do their best toward the organization objectives (Job
Performance).
– In a well designed BSC model achieving the organization objectives
should work to satisfy customers.
– Satisfied customers improve the organization profitability and
consequently the return on equity.
Very few researchers are agreeing that the motivation has no
direct effect on the organizational performance