1. CURRICULUM VITAE
Mohamed Adel Abo El-Einin Mansour
9-Alaa Elden-st-Shopra Msr
Cairo – Egypt
Telephone: (+20) 38792634
Mobile: (+20) 01006232004 &01227766764
E-mail: Mohamedadel201560@gmail.com
Objective:-
Seeking a challenging position which brings out my creativity & where I can utilize
my knowledge & further develop my skills & experiences
Education:-
2008-2009 Al Gzera Institute El Moktam, cairo
Institute: Computer (Management Information Systems)
BA of Management Information System.
Grade: Good
Graduation Project:
“Website for the Library of Alexandria”.( Internet site for the Library of Alexandria
Library shows landmarks and details inside sections, the site was carried out using
Dreamweaver and Front page ).
Grade: Excellent.
Work Experience:-
 SAP User at Zeina Group
 Create Sales Order
 Create Purchase Requisition & Purchase Order
 Technical Support & Network support at Zeina Group From
(3/2014 – Till Now)
 Installing and configuring computer systems
 Diagnosing and solving hardware/software faults
 Logging customer/employee queries
 Analyzing call logs to spot trends and underlying issues
 Installing new software
 Installing new hardware (servers, printers, computer work stations etc.)
 Setting up user accounts, permissions and passwords
 Overseeing security of all systems, especially the internet
 Installing anti-virus protection
 Fixing network faults
 Technical support for people using the network

2.  Training staff on new systems
 Day to day admin and monitoring of network use
 Planning future improvements
 Suggesting IT solutions to business problems
 Making sure all IT meets industry standards
 Supervising helpdesk staff
 Sales Support at Zeina Group from (11/2012 – 2/2014)
 Processing new sales leads
 Managing the correspondence between the sales team and their clients
 Monitoring customer accounts
 Providing data and reports to help the sales team
 Keeping track of sales targets
 Scheduling diaries
 Customer accounts at Nouval Group from (6/2009 – 10/2012 )
 Working with spreadsheets, sales and purchase ledgers and journals.
 Calculating and checking to make sure payments, amounts and records are
correct.
 Sorting out incoming and outgoing daily post and answering any queries.
 Managing petty cash transactions.
 Controlling credit and chasing debt.
 Reconciling finance accounts and direct debits.
 Computer Maintenance at El wekala Import and export from (2002-2008
During the summer vacation and during the study)
 Maintenance work of the computer software & hardware.
 Compilation of the new machines.
 Maintenance work on all types of CD.
 Delegate Maintenance at Softpro (2001 -2002 During the summer vacation
 Maintenance of working as a representative of the company.
Language skills:
 Arabic: Native Language.
 English: Good (Reading – Writing – Speaking).
Computer skills:
 Good knowledge of all access points And routers (Aruba , D-link , 3Com )
 With a good knowledge of tuning companies and FortiGate
Skills:-

3.  Microsoft office application (Word - Excel - power point )
 Good knowledge in using the internet.
 Good knowledge about PHOTOSHOP.
 Operating Systems: Win xp , Win 7 , Win8.1 , Win Server , DOS
 Maintenance (Hardware & Software )
Interpersonal Skills:
 Creative, adaptable and fast learner.
 Able to work under pressure on own initiative.
 Problem solving and result oriented.
 Dedicated to work and able to maintain high quality standards.
 Ability to manage resources effectively and deliver quality and professional
service
Date of birth: 17-11-1986.
Place of birth: Cairo - Egypt.
Gender: Male.
Religion: Muslim.
Nationality: Egyptian.
Marital status: Married.
Personal Information:-