Mohamed Salah Salama is seeking a challenging position in an ambitious organization to sharpen his experience. He has a degree in accounting from Cairo University and skills in Microsoft Office, networks, and English. His experience includes technical support roles at Raya and TE Data, where he managed IT systems, active directories, and user privileges. He also has training in customer service, negotiation, and complaint handling.

1. M O H A M E D S A L A H S A L A M A
Mohamed Ismail St., Sheben EL Kanater., Kalyobia, Egypt
Mobile: (20) 01003689736
E-mail: cega200685@yahoo.com
OBJECTIVE
Seeking a challenging position in an ambitious reputable organization, which would sharpen
my experience Combined with my academicals background and personal qualifications
founded herewith attached résumé.
[
EDUCATION
2003-2007 Cairo University Cairo, Egypt
 Faculty of commerce, Accounting Dept.
 Grade: Good
SKILLS
Computer Skills:
 Very good Knowledge of Microsoft Office Package (Word, Excel, PowerPoint, Access,
Internet, and Windows).
 Good knowledge of FrontPage.
 Fair Knowledge of Photoshop.
 Very good Knowledge of Networks.
Language Skills:
 Native language Arabic.
 Excellent command of both written and spoken English.
Experience
• August 2015 Till Now
 Working for Raya as a Technical Support Specialist, Etisalat International
account.
• Sep 2012
 Joining English Course with TE Data Instructor.
• Oct 2012
 I have effectively participated in Presentation skills session with Marwan EL Ashry
at TE Data.
• August 2012

2.  I have effectively participated in time management session with Nouran Nour EL
Deen at TE Data.

3. • Sep 09 Till June 2014
 Working for TE Data as a Technical Support Specialist.
 Managing active directory services of all TE Data users on Windows Server 2008
(create user, group, reset password, delete & disable)
 Installing and configuring PCs (desktops and laptops)
 Supporting hardware, software and network troubleshooting
 Administering and managing all internal TE Data web servers and all application
systems by creating, Searching and changing user privileges on all application
servers.
 Managing all printer services via print server
 Managing sharing and security of file server and all shared folder, sub-folders,
files and ability to recover Corrupted shared folders and files via network and
applied all policy on file servers.
• Nov 2010 Till Jan 2011
 CCNA Course completed
• Jan 09-april 09
Training
 Developed Language and Computer Skills.
 Enhanced Presentation & Project Development Skills.
 Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business,
Correspondence and Report Writing.
Future Generation Foundation (FGF)
Cairo
Egypt
April 09
Graduate Resource Program (GRP) sponsored by The Future Generation Foundation(FGF),
Customer Service track provided by Dale Carnegie
- Training:
- Dale Carnegie seminar (Communication Skills).
- World Class Customer Service.
- Negotiation Skills.
- Complaint Handling.
 FGF May 09 – July 09
- I have effectively participated in the BBSA campaign.
Jun 06 - Sep 06
 National Bank of Egypt. Trainee to be an Accountant.

4. Interests
Surfing the internet, watching foreign Movies, participate in video games, and traveling.
Personal Information
Date of Birth: 7/4/1985.
Marital Status: Single.
Military Status: Completed.