Health Facilities Presentation

1. Healthcare FacilityPresentation Solution Demonstration for Healthcare

2. Goals Solutions for Healthcare 10/6/2010 2 Verify To ensure compliance of established standards and operational performance requirements through independent inspection, quality data collection, and real time reporting. Improve To push forcontinuous improvement of patient care, infection control, and all support services, including environmental services, maintenance, engineering, food service, security, guest services, and accreditation readiness.

3. Agenda Introduction & Company Overview The Problem The Solution The Benefits Summary ATP Testing Solutions for Healthcare 10/6/2010 3

4. Company Background 10/6/2010 Solutions for Healthcare 4 Recognized as a leading third party auditor and mystery shopper firm for hospitals, hotels, and restaurants in Dallas/Ft. Worth.

6. Developed Facilities Services quality inspection program to track hospital cleanliness (1994 to present)

7. Conducted Food Service vendor performance reviews (1998-2002)

8. Developed performance-based wage increase program for staff through inspection processes (2002 to present)

9. Developed paint staff / maintenance assessment program (2008 to present)

14. Low patient satisfaction scores

15. Lack of accountability / compliance to standards

16. Increase in hospital acquired infections / sanitation complaints

17. Manual process of quality auditing (paper, Excel)

19. Inefficient, disparate communication: e-mails/phone calls/printouts

20. Difficult to track issues, monitor quality, follow up corrective actions

21. Difficult to track performance and use for operational improvement

22. Lack of document control & distribution

23. High costs

26. Identify sub-par performance and areas that require attention

27. Attain higher patient satisfaction scores

28. Save money & eliminate waste

29. Develop action strategies for improvement

30. Track progress and performance trends

31. Enhance accountability among supervisors and staff

33. The Solution – 3) Effective Communication 10/6/2010 Solutions for Healthcare 14

34. Agenda 10/6/2010 Solutions for Healthcare 15 Introduction & Company Overview The Problem The Solution The Benefits Summary ATP Testing

36. Increases patient satisfaction scores

37. Removes administrative burden

38. Streamlines processes & communication

39. Sharing of best practices

40. Continual performance monitoring & optimization

41. Automatic workflow notifications & reminders for correction

42. Reduction in duplication & manual processes

44. Environmental Cleanliness & Maintenance

45. Infection Control

46. Patient Safety

48. Action Dashboard – Streamline Process 10/6/2010 Solutions for Healthcare 19

49. Non-compliance / Deficiency Heat Map 10/6/2010 Solutions for Healthcare 20

50. Central Planning: Remove Admin Burden 10/6/2010 Solutions for Healthcare 21

51. Reminders & Escalation - Automate Workflow 10/6/2010 Solutions for Healthcare 22

52. Performance: Measure against established benchmarks & standards 10/6/2010 Solutions for Healthcare 23

53. Top 10 Risk Report: Continual Monitoring & Optimization 10/6/2010 Solutions for Healthcare 24

54. Detailed Reports 10/6/2010 Solutions for Healthcare 25

55. A Picture Paints a Thousand Words 10/6/2010 Solutions for Healthcare 26

56. Analysis & Audit Trail:(Time/Date/User Stamps) 10/6/2010 Solutions for Healthcare 27

57. Improve Operational Performance 10/6/2010 Solutions for Healthcare 28

58. Custom ReportsDesign your own reports: Charts/Tables/Drilldowns Can be auto distributed by e-mail 10/6/2010 Solutions for Healthcare 29

59. Agenda 10/6/2010 Solutions for Healthcare 30 Introduction & Company Overview The Problem The Solution The Benefits Summary ATP Testing

61. Promotes Communication & Correction

62. Lessens Administrative Burden

63. Streamlines Processes

64. Enhances comprehension & competence

65. Continual Performance Monitoring & Optimization

66. Automatic Workflow Notifications & Reminders

67. Reduction in duplication & manual processes

68. Improvement Document Control & Distribution

69. Results =Continuous Quality Improvement!Summary

70. Agenda 10/6/2010 Solutions for Healthcare 32 Introduction & Company Overview The Problem The Solution The Benefits Summary ATP Testing

72. Cleanliness no longer solely reliant on visual inspection alone

75. Phone receivers

76. Tray tables

77. Toilet seats

78. Toilet handles

79. Lavatory surfaces

80. Bed rails

81. Care giver handsDevice detects levels of Adenosine Triphosphate (ATP), a biochemical found in all living organisms and biological residues. If ATP is detected on a cleaned surface, it means the cleaning was not effective and the surface is a potential hazard.

82. Sample ATP Test Results 10/6/2010 Solutions for Healthcare 35 Patient Bathroom – Light Switch (242)

83. Sample ATP Test Results 10/6/2010 Solutions for Healthcare 36 Patient Bedroom – TV Remote (3499)