To excel in graphic design, big picture thinking is a must. It's not just about making things beautiful. The best graphic designers play an active role in shaping game-changing ideas that can grow businesses and create new categories. The next generation of the most influential business leaders will exhibit design thinking in the way they guide their organizations to success. This webinar will present a framework for disruptive design thinking that allows designers to have a greater impact.
2. INTRO
DOES THIS SOUND FAMILIAR?
โฃ We'll tell you what we need after the strategy is set
โฃ We don't have the content yet but you can get started anyway right?
โฃ I'll know what I like when I see it
โฃ Just make it look pretty
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3. INTRO
BECOMING INDISPENSABLE
โฃ Big picture thinking is a must
โฃ Itโs about much more than making things beautiful
โฃ Good designers help grow businesses
โฃ Great designers disrupt old thinking and create new categories
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4. INTRO
TONY JULIA
EXPERIENCE DESIGN DIRECTOR SENIOR EXPERIENCE DESIGNER
MOTIVATE DESIGN MOTIVATE DESIGN
ADJUNCT PROFESSOR BBA
DESIGN AND MANAGEMENT DESIGN AND MANAGEMENT
SCHOOL OF DESIGN STRATEGIES SCHOOL OF DESIGN STRATEGIES
PARSONS THE NEW SCHOOL FOR DESIGN PARSONS THE NEW SCHOOL FOR DESIGN
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5. Disrupt: Think the Unthinkable to
Spark Transformation in Your Business
Luke Williams
Publication Date:ย December 18, 2010
ISBN-10:ย 0137025149
ISBN-13:ย 978-0137025145
Edition:ย 1ย
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6. INTRO
TOPICS COVERED
โฃ Overview
โฃ How to get started
โฃ Framework for disruptive design thinking
โฃ Selling your ideas
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7. OVERVIEW
โฃ What is disruption?
โฃ Why do it?
โฃ Why designers and not MBAs?
โฃ The evolution of a designer
8. OVERVIEW
WHAT DO WE MEAN BY DISRUPTION?
IN BUSINESS IN DESIGN
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28. OVERVIEW
WHY DISRUPT?
โฃ Di๏ฌerentiation isnโt enough
โฃ Graphic designers are often marginalized
โฃ Lead disruptive change and become indispensable
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29. OVERVIEW
WHY DESIGNERS AND NOT MBAs?
โฃ Trained to think outside the box
โฃ Curious and creative
โฃ See things di๏ฌerently
โฃ Just need to channel those skills toward business
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30. OVERVIEW
EVOLUTION OF A DESIGNER
โฃ Least: Please yourself via mere decoration
โฃ More: Solving problems, but trying to please your boss, teacher or
client
โฃ Even more: Create solution that bridges business goals and user
needs
โฃ Most: Develop disruptive solutions that create new business value and
delight users
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31. OVERVIEW
DISRUPTIVE DESIGN SOLUTIONS
โฃ A๏ฌect real change
โฃ Blue Ocean
โฃ Put designers on the map
โฃ Get designers a seat at the big table
โฃ Create security
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32. HOW TO GET STARTED?
โฃ DEFINING YOUR SITUATION
33. HOW TO GET STARTED?
WHAT IS RIPE FOR DISRUPTION?
โฃ Consider the larger context of your business category
โฃ What are you passionate about?
โฃ Where is there a lot of sameness?
โฃ Where has nothing changed for a long time?
โฃ Where are pro๏ฌts ๏ฌat and have the potential to grow?
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34. HOW TO GET STARTED?
DEFINING YOUR SITUATION
โฃ How can we disrupt the competitive landscape of (your situation) by
delivering an unexpected solution?
โฃ How you de๏ฌne your situation depends on your business context.
โฃ Example:
โฃ How can we leverage the Tide brand to disrupt the way people
think about going out to do their laundry by delivering an
unexpected solution?
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35. A FRAMEWORK FOR DISRUPTIVE DESIGN THINKING
โฃ Developing hypotheses
โฃ Making observations
โฃ Observations to insights
โฃ Insights to opportunities
โฃ Opportunities to ideas
โฃ Shaping ideas
36. THE FRAMEWORK
DEVELOP HYPOTHESES
โฃ Identify clichรฉs
โฃ Challenge the clichรฉs with โwhat ifโ questions
โฃ Example clichรฉs:
โฃ People hate doing laundry
โฃ People hate the laundry mat
โฃ All laundry mats are depressing
โฃ Example hypothesis:
โฃ What if people chose to go out to do their laundry even if they
didn't have to?
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37. THE FRAMEWORK
MAKE OBSERVATIONS
โฃ People donโt know what they want?
โฃ Good designers are also part anthropologist or investigative journalist
โฃ Emphasize qualitative, contextual research
โฃ E๏ฌective methods include:
โฃ Pre-arranged, open interview and observation
โฃ Non-invasive observation
โฃ Intercept
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38. THE FRAMEWORK
OBSERVATIONS TO INSIGHTS
โฃ Analyze ๏ฌndings
โฃ Use sticky notes!
โฃ Create an โinsight boardโ
โฃ Identify patterns and themes - these reveal insights
โฃ Write your insights down, using paradoxical phrasing with a well
placed โbutโ or โwhereasโ to emphasize the gap:
โฃ People who go to the laundry mat don't hate doing laundry but
they hate wasting time
โฃ People who go to the laundry mat don't hate doing laundry but
they hate being in a dreadful, depressing environment.
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39. THE FRAMEWORK
INSIGHTS TO OPPORTUNITIES
โฃ From your insights, opportunities for disruption are revealed
โฃ Describe opportunities using 3 part format that touches on who itโs for,
what advantage it provides and what gap it is addressing.
โฃ Example:
โฃ There's an opportunity to provide people that have to go out to do
their laundry with a way to be more productive that doesn't
compromise the safety of their clothes
โฃ There's an opportunity to provide people that have to do their
laundry with a way to be social in a tasteful environment that makes
them feel good
โฃ At this step, stop short of de๏ฌning the solution
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40. THE FRAMEWORK
OPPORTUNITIES TO IDEAS
โฃ Generate several ideas
โฃ Choose the best 3 or so
โฃ Document each in a one pager:
โฃ Distinct name
โฃ One sentence description
โฃ How it's di๏ฌerent (one major and several minor points)
โฃ Annotated visualization (sketch)
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41. THE FRAMEWORK
EXAMPLE ONE-PAGER
Name:ย
Tide "Wash-n-Work"
Description:
A modern laundry mat that allows busy, career-minded New
Yorkers to do their laundry and be productive in a comfortable
environment by o๏ฌering clean, private, well designed work
stations with their own washer/dryer combo units.
Di๏ฌerentiators:
โข WORK WHILE YOU WASH!
โข State of the art work stations
โฆ Herman Miller furniture
โฆ High speed Internet
โฆ Quality lighting
โฆ Private partitions
โข Best-in-class, all-in-one washer/dryer combos
โฆ 2 per work station
โฆ Reduces space needed
โฆ Reduces interruptions - one cycle instead of two
โข Subscription model
โฆ No more coins!
โข Reservation system
โฆ Never wait for a machine/work station
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42. THE FRAMEWORK
DEVELOP CONCEPT AND TEST
โฃ Novelty for noveltyโs sake wonโt ๏ฌy
โฃ Must be something people want, that can support a business, and
that can be built/implemented
โฃ Develop prototypes
โฃ Work from low to high ๏ฌdelity
โฃ Test with usersโearly and often!
โฃ Doesnโt have to be expensiveโuse guerrilla techniques
โฃ Beware of โmom e๏ฌectโ if using your personal network to recruit
โฃ Iterate until you reach success targets
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44. SELLING YOUR IDEA
THE PITCH
โฃ 9 minutes
โฃ 9 slides, one minute each
โฃ 3 minute sections:
โฃ 1) Create empathy
โฃ 2) Build tension
โฃ 3) Make them believers
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45. SELLING YOUR IDEA
SECTION 1: CREATE EMPATHY
โฃ Slide 1: The Status Quo
โฃ Slide 2: The Observations
โฃ Slide 3: The Story
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46. SELLING YOUR IDEA
SECTION 2: BUILD TENSION
โฃ Slide 4: The Insight
โฃ Slide 5: The Opportunity
โฃ Slide 6: The Analogy
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47. SELLING YOUR IDEA
SECTION 3: MAKING THEM BELIEVE
โฃ Slide 7: The Solution
โฃ Slide 8: The Advantages
โฃ Slide 9: The Ethos
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