2. Michelle Clarke Coaching [www.motivcoach.com] 2
What is Coaching?
C
Coaching views both parties (client and coach) as natural, creative, resourceful and whole.
Coaching does not diagnose or treat or even teach. Coaching is a peer-to-peer expert
relationship. Coaching focuses on evolving and manifesting potential focused on the present
and the future. Coaching is Action and Solution focused, Coaching explores positive
behaviours whilst trying to understand and overcome any limiting beliefs that stand in the way
of clients achieving their goals. The Coaches skills include Empathy, Level 3 Listening, Power
Questions, Goal Setting, Establishing trust, Planning, Accountability, Relationship Management
and Conflict Resolution
Coaches and their clients form an alliance which includes accountability and measurements for
success.
Coaching
MMentoring is a relationship in which an experienced person (the mentor)
assists another (the mentee) in developing specific skills and knowledge that
will enhance the less-experienced person’s professional and personal growth.
A mentor usually leads by example.
Meetings between Mentors and Mentees are usually informal and unstructured
and seldom include measurements for success
Mentoring
T Trainers teach a particular skill or type of behaviour through practice and
instruction. They have some expert knowledge in content matter. The trainer
works toward a learning objective that the trainer has set and the client
(trainee) is expected to learn that knowledge.
Training
T
A therapist views their clients through a medical model and looks to diagnose
and treat mental conditions. They are the expert in the relationship. The
therapist usually concerns themselves with the past history of a client and how
past events are impacting on their present situation.
Accountability is usually not part of the contracted partnership between
therapist and client.
Therapy
And how does Coaching differ from Training or Mentoring or Therapy?
4. Michelle Clarke Coaching [www.motivcoach.com] 4
Who are Michelle’s Clients and how do they experience working with her?
I would like to take this opportunity to enthusiastically endorse Michelle Clarke for your executive coaching needs!
Based on my personal assessment of my current knowledge, skills and abilities, I identified my coaching needs in the areas of emotional
intelligence, change management, negotiation and mentoring others. Michelle conducted a 360 feedback on my personal management styles,
strengths and de-railers and helped identify some common themes in my feedback results. She worked with me in developing a need based
coaching program tailored to help facilitate my professional and personal development to the point of individual growth and improved performance.
Over the course of several months, with focused one-on-one discussions, coaching, working through practical challenges and creating a
mechanism for projects and follow-up on specific tasks, Michelle engaged with me to discuss my job and emotions in depth and guided me to a
point where I was comfortable to review my interactions with my peers, leaders and direct staff and make substantive changes in how I engaged
with them. She was incredibly skilled at asking the tough questions that helped me see things from different perspectives, uncovering root causes of
key issues and she then held me accountable for achieving set goals. She did not give advice but rather enabled me to come up with answers.
With her help I have found balance in my work and home life. I have begun to see myself more objectively and able to catch myself before going
down the wrong path whilst reminding self to slow down when necessary. She has assisted in making me a more flexible leader, empowering my
team and ultimately getting more from them with the improved communication style. I have a better handle on how to drive accountability with my
team and empower my team members to grow beyond their current role and duties.
She is not only challenging and insightful, but also patient and understanding, with remarkable instincts and knowledge. I am confident that my
leadership skills have improved as a result of my time with her.
It has been a real adventure with you. Thank you Michelle!
Senior Technical Advisor, PACT International, Tanzania
!Industries I’ve coached in: IT, BANKING, EDUCATION, MINING, NGO Sector, RETAIL, MANUFACTURING, HOSPITALITY, SUPPLY CHAIN, TOURISM
!Client level I’ve coached at: C-Suite, Executive Leadership, Senior Leadership, Technical Expert, Middle Management, Career Climbers
!Private clients I coach: Business Owners, Executive Coaches, Entrepreneurs, People in Transition and Expatriates
!For other references on my work, please visit: www.motivcoach.com or https://www.linkedin.com/in/michelleclarkecoach
During our 6 month coaching process Michelle was a highly
professional, inspiring and committed coach. One of her great
skills as a coach is in integrating her insights and alternative
perspectives into the conversation, such that one hardly noticed
the 'coaching'. It felt like a natural conversation.
Michelle takes on challenging issues with an empathetic,
but assertive manner which proved pivotal to the success of my
programme. Michelle also shared of herself such that it never
felt too one-sided. Her coaching was undeniably effective.
I am forever grateful for the effort Michelle put into guiding and
supporting me through a challenging career shift.
Financial Director, Singita International
5. Michelle Clarke Coaching [www.motivcoach.com] 5
What is Personal Coaching?
Personal Coaching is a one-on-one service that supports individuals to be better in living, learning, connecting and working. This service is especially aimed at those
individuals who embrace change and want to see themselves behaving in positive ways in the world. .
As this is a Coaching Partnership, not a training situation, individuals can expect conversations to be exploratory and not teaching conversations. Coaching is a
questions-based methodology which aims to tap into a client’s inner expertise, experience, resources and ability to access resources. Together the coach and the client
determine the most critical elements for coaching conversations that lead the client closer toward their personal goals. The following Six areas for Personal Success
have been identified as common across those who are looking to enhance themselves:
!
!
!!
!
LEADERSHIP BRAND /
PERSONAL BRAND
Journey, culture, context and mindset
Leadership style
Vision, Values, Purpose and Goals
Personal Image
!
SKILLS & COMPETENCIES
Personal Strengths and Skills Assessment
Personal Resource Management
Planning skills
Balancing risk and reward
WELL-BEING
Self-awareness
Reflection skills
Stress responses
Inner dialogue
Physical, Mental, Spiritual and Emotional management
Work/Life Balance
INFLUENCE & PRESENCE
Using influence best
Creating the successful presence
Inspiring others
COLLABORATION & NETWORKING
COMMUNICATION SKILLS
Listening skills
Asking yourself and others the right questions
Handling diversity and adversity
Celebrating success
Trust Creation
Connection
Giving of yourself
Creating Support Systems
6. Michelle Clarke Coaching [www.motivcoach.com]
90”
First meeting reviews
the questionnaire
90”
Establishing
goals and
Measurements
90”
Coaching
Conversation
90”
Coaching
Conversation
90”
Coaching
Conversation
6
1 2 3 4 5
Notes etc shared in
Dropbox
Support Resources
90”
678910
Pre-Coaching
Data Gathering
Questionnaire
Support Resources Support Resources Support Resources Support Resources
90”90”90”90”
Support Resources Support Resources Support Resources Support Resources
Coaching
Conversation
Coaching
Conversation
Coaching
Conversation
Coaching
Conversation
Reviews learning &
Change
Post-Coaching
Post Measurement
Pre-Coaching
Client Brief 60”
Overview of the Personal Coaching Process
10 coaching meetings held approximately every two weeks (schedules dependant)
7. Michelle Clarke Coaching [www.motivcoach.com] 7
What Supporting Resources will the coach provide?
!
MODELS SHARED
The Ladder of Inference
Locus of Control
Brand Power Model
Cialdini’s six weapons of
Influence
Cycle of Change: Prochaska &
DiClemente
Hudson’s Stages of change
Emotional Spiral Scale
Transactional Analysis
!
ARTICLES
Articles and links pertinent to
specific coaching
conversations
!
EXERCISES
Values Identification
Vision Identification
Brand Identification
And other exercises
specific to coaching
conversations
!
QUESTIONAIRRES
Opening
Questionnaire
Mid-Way Review
Questionnaire
Final Learning
Review
!
REPORTS
Condensed and
confidential client notes
sent to client after each
meeting
Email and Text support
as required
If and when appropriate, the coach will share the following (and additional as they pertain to conversations) support resources:
8. Michelle Clarke Coaching [www.motivcoach.com] 8
! Why is Virtual Coaching (Coaching via Technology) an Impactful Solution?
Skype (or a similar platform) allows us to meet online. You are in the comfort of your preferred coaching venue, and I am in mine. Neither of us needs to drive
anywhere. This save us both time and money and helps to protect the environment.
We can meet no matter where in the world either of us is. This allows continuity in our coaching program. It allows us to share a richer and more diverse
coaching experience as we enjoy the possibility of connecting from different places in the world and developing a broader global mindset mindset.
! ! ! !
Let’s connect for a trial call, to see how we both experience working via technology.
I’ll offer some simple guidelines for how we can make our calls most effective.
We’ll regularly check in with each other, and use the feedback to enhance the way we work
together.
Will we feel connected?
9. Michelle Clarke Coaching [www.motivcoach.com] 9
! What Conditions Lead to the Most Successful Coaching Partnerships?
Commitment
Both the Coach and
the Client are
committed to the
success of the
coaching partnership
Equality & Mutual Respect
This is a partnership of
equals and both
parties respect this.
Role Clarification
Willingless to grow Transparency
Confidentiality
Both parties must feel
that they can share
ideas freely in a secure
environment where
discussions remain
confidential.
No information
regarding the coaching
is shared with anyone
without the client’s
permission
We clearly understand
each of our roles in
this partnership
Coaching Support
The clients family and
significant others
support the coaching
and change initiative.
As an adult learner you
are open to feedback
and enthusiastic to
learn and grow
Accountability
I will hold you
accountable to your
goals and
commitments
10. Michelle Clarke Coaching [www.motivcoach.com] 10
What other Coaching Programs does Michelle offer?
! Personal Branding for Coaches and Professionals
! Business Building for Coaches and Entrepreneurs
! Expatriate Coaching
! Career Coaching
! Leadership Coaching
! Cross-Cultural Coaching
11. Michelle Clarke Coaching [www.motivcoach.com] 11
The Next Steps
If you’re ready to explore our next steps in a
coaching process, here is what you need to do:
Say Yes!
! Select a time and date for for our initial briefing meeting
! Take some time to answer the Opening Questionnaire -
this will provide valuable direction in our coaching
conversations
! Please settle my invoices as per our agreed contract
! Bring any suggestions you have to our initial
conversation. I am flexible and open to your ideas.
As the consumer of coaching, I understand that
your investment in personal and brand
development is not easy to value – it requires
part certainty and part faith in terms of ROI. This
is because the success of the coaching services
can only be determined by the commitment of the
participant to take action and practice what he/
she has learned. We will determine the
measurement of success at the start of the
process and continually work toward this. When
we are both committed to the process, and
working toward these defined goals, the long-
term returns will undoubtedly be recognised.
How will we measure the success
of coaching?
Benefits
Some of the benefits you can assured of in our one-on-one coaching partnership;
• A stimulating, challenging and dynamic thinking space,
• Clarity on your personal and professional values and motivators, and how best to leverage these for future growth,
• Insight into your blind spots and action plans to integrate this learning insight
• A fierce friend and confidante
• Transfer of coaching and self-coaching skills for continued sustainability