As your proposal team member, we help you get started with fully customizable proposal outlines, that not only helps you put your most professional foot forward, it also offers you loads of tips to make your response shine.

1. COMPLIANCE MATRIX
08/30/2019 Page 1 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
NA Volume I – Price Proposal
a. Offeror will complete section B.5 Price
Schedule, with offeror’s proposed contract line
item prices inserted in appropriate spaces.
Firm, fixed pricing for each line item is
required.
1 Price Schedule
2 Standard Form (SF) 1449
3 Representation and Certification
4 B.1 – Contract Administration
Data
NA Volume II – Technical Proposal
a. Provide (3) references of work, similar in
scope and size with the requirement detailed
in the Performance Work Statement.
References must include contact information;
brief description of the work completed, and
contract # (if relevant).
References may be checked by the
Contracting Officer to ensure your company is
capable of performing the required services.
The Government also reserves the right to
obtain information for use in the evaluation of
past performance from any and all sources.
1 Past Performance
1.1 Contract #1 – Title
1.2 Contract #2 – Title
1.3 Contract #3 – Title
2 Technical Approach
a. Performance plan that illustrates how
the needs of the Government will be met.
GENERAL: Contractor will furnish Monday-Friday
(business hours) Wheelchair (w/c) Van
Transportation Service for the beneficiaries of the
VA Maine Healthcare System.
Service to include transport to and from Togus
VA as well as our Community Based Outpatient
Clinics (CBOC’s) in Bangor, Rumford, Lewiston &
Saco. Based on the history of need, rarely a trip
to Caribou or Calais and out of state VA Medical
Centers in Massachusetts, may occur.
2.1 Performance Plan

2. COMPLIANCE MATRIX
08/30/2019 Page 2 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
1. NUMBER OF PATIENTS: It is
understood and agreed that 1 or 2 patients can
be transported together (combined trip) by the
request of VA Maine as long as vendor’s vehicle
can appropriately & safely accommodate patients
including their w/c’s. An authorized official of VA
Maine may, in the interest of the patient, allow a
relative or aide to accompany him/her at no extra
charge to the Government.
The contractor must ensure that the pick-ups and
drop-offs are scheduled so that the total distance
traveled will result in the most economical charge
to the Government.
2.1.1 Number of Patients
2. WAITING TIME: For time lost in waiting
at either end or both ends of a trip due to causes
beyond their control (patient not ready for pick
up) the Contractor will be reimbursed at the rate
of one-fourth the hourly rate quoted in their bid
for each quarter hour or fraction thereof in excess
of one-quarter hour from the time Contractor
reports to the designated person.
For Round Trips, a scheduled pick up time will be
given for the Contracted Driver to return to pick
up patient.
There is no waiting time reimbursement while
patient is attending appointments. If the pickup is
other than at the VA Maine, the Contractor will
call the Mobility Manager (MM) or Administrator
on Duty (AOD) after hours as soon as they
anticipate that a delay may develop for which
they expect to claim reimbursement.
2.1.2 Waiting Time

3. COMPLIANCE MATRIX
08/30/2019 Page 3 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
This call is only for the purpose of verifying arrival
time at the pickup point and is not necessary if
the Contractor anticipates no delay for which they
will claim reimbursement.
3. COMPLETED TRIP: When w/c van
service under the terms of this contract involves
pick-up of a patient who is to be brought to Togus
VA, a CBOC or to a VA Community Care appt
(VACC) the trip will be considered complete
when the patient is delivered by driver to the
requested destination.
2.1.3 Completed Trip
4. NON-PICKUP OF PATIENT: When w/c
van service involves a trip to or from Togus or
transfer from community hospital or patient’s
residence and patient refuses transport or due to
unforeseen circumstances or the patient unstable
for pick-up, the Contractor will collect for the trip
at the rates applicable under the schedule portion
of this contract.
2.1.4 Non-Pickup of Patient
5. RATES: Rates will apply Monday-
Friday, normal business hours (7am – 6pm).
Payment for mileage traveled beyond a base trip
(25 miles) will be limited to “One Way Only” for
the distance over which the patient is
transported.
Such mileage costs will be paid in addition to the
applicable rate per trip for any trip entirely within
the county limits. Trip mileage shall be
determined by the latest edition of the Google
Maps. The Contractor shall receive the base rate
2.1.5 Rates

4. COMPLIANCE MATRIX
08/30/2019 Page 4 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
quoted in the schedule for all one-way trips
ordered.
The base rate shall constitute full compensation
for one-way trips which do not exceed the
mileage threshold as defined herein.
6. TOLL CHARGES: It is agreed and
understood that the prices quoted in the
Schedule do not include any ferry, bridge, tunnel
or road toll charges. Any such legitimate toll
charges incurred shall be limited to ONE-WAY
ONLY and shall be listed separately on
Contractor's invoice.
2.1.6 Toll Charges
7. PROBLEMS IN TRANSPORT: Any
adverse events incurred during the transport of
our patients will be recorded and reported to the
Mobility Manager at the Togus VA and recorded
in the incident reporting system within 24 hours
of transport.
2.1.7 Problems in Transport
8. PATIENT WELFARE AND ABUSE: The
contractor shall be held responsible for patient
welfare during transport. The contractor shall be
held responsible for patient and/or Government
property during transport. Any damaged or lost
wheelchairs, walkers, crutches or personal
belongings will be replaced by the contractor at
no additional cost to the Government or
beneficiary.
The Government requires the contractor to
exercise extreme caution and care in the
handling of patients. Any abuse of patients will be
grounds for default action or Termination of the
2.1.8 Patient Welfare and Abuse

5. COMPLIANCE MATRIX
08/30/2019 Page 5 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
contract. In the event a patient's develops a
medical condition during transport, the Contractor
shall transport the patient to the closest facility
appropriate for the required care.
9. NO IDLE POLICY: At no time will the
Contractor leave vehicles on VA premises unless
a pick-up or delivery is in process. Once a patient
has been removed from vehicle and the running
vehicle will be removed from the drop off point. If
driver is waiting for patient, he is to remain with
vehicle (not idling) until patient arrives for return
ride.
2.1.9 No Idle Policy
b. Identify subcontractors needed for
completion of this requirement. In all quotes
submitted, the quoting vendor shall identify if
they will self-perform the contract
requirements or if they will subcontract any
part of it. If subcontracting, the quoting vendor
shall identify the percentage (%) of proposed
contract value the prime and the
subcontractor(s) will account for, as well as
what key tasks will be performed by which
party.
2.2 Proposed Subcontractor and
Assigned Tasks
4. Veterans Preference Factor (per
852.215-70): The Government will assign
evaluation credit for an Offeror (prime
contractor) which is a Service-Disabled
Veteran-Owned (SDVOSB) or a Veteran-
Owned Small Business (VOSB). Non-
SDVOSB/VOSB Offeror’s proposing to use
SDVOSBs or VOSBs as subcontractors will
receive some consideration under this
evaluation Factor.
3 Veterans Preference Factor

6. COMPLIANCE MATRIX
08/30/2019 Page 6 of 6
RFP Sections Proposal Sections
Proposal
Instructions L
Evaluation Criteria SOW Para # Proposal Heading
a. For SDVOSBS/VOSBs: In order to
receive credit under this Factor, an Offeror
shall submit a statement of compliance that it
qualifies as a SDVOSB or VOSB in
accordance with VAAR 852.215-70, “Service-
Disabled Veteran-Owned and Veteran-Owned
Small Business Evaluation Factors”. Offeror’s
are cautioned that they must be registered and
verified in Vendor Information Pages (VIP)
database (http://www.VetBiz.gov).
i. Verified SDVOSBs will receive a 3% price
credit
ii. Verified VOSBs will received a 2% price
credit