1. Job Competency
Based on Job Description
86
CLAIRINE CENDANA
MURNI SETYAWATI
NAMI FITRICIA PASARIBU
TIKA PRATIWI

2. Why competency is important?
According to Sanghi (2004:2), competency refers to the behaviour by
which it is achieved.
Hogg B in Sanghi (2004:3) refers that “competencies are the
characteristics of a manager that lead to the demonstration of skills
and abilities, which result in effective performance within an
occupational area.”
Competency is important because it describes the traits and
skills and behaviors for a job role, it’s used to establish
performance and development criteria for performance
management, used in the assessment of candidates for a
position, and used in the assessment of people for
leadership and new roles. So, it will create the competitive
advantage of a company when the job competency is
applied.
 Reference:
Sanghi, Seema. “The Hanbook of Competency Mapping”. New Delhi: Response Books. 2004

3. Description
JOB COMPETENCIES OF DUTY MANAGER IN ASTON AT KUNINGAN SUITES BASED ON JOB DESCRIPTION
COMPETENCY
NO. JOB DESCRIPTION COMPETENCY MODEL Communication and Planning and organizational
TRAINING NEEDED
Technical expertise Business awareness Decision-making and initiative Leadership and guidance Problem-solving
interpersonal ability
To promote Human Resources Development for all Front Office Management training, Departmental
1 Single Job Competency Model
employees by planning, organizing, directing and controlling efficiently. trainer meeting
2 Single Job Competency Model SOP training from Head Office
To ensure that services provided by all Front Office employees meet or
exceed standards set by established policies and procedures, and to
achieve the highest levels of guest satisfaction and comfort.
3 Single Job Competency Model Budget and revenue meeting
To control room sales and to ensure maximum revenues through
effective yield management.
To inspect guestrooms and public areas to ensure orderliness and
4 Single Job Competency Model Standard training
cleanliness standards are maintained.
To monitor room status and maintain clear lines of communication with
5 the Housekeeping Department and all other departments in the Single Job Competency Model Communication training
property.
To coordinate all cashiering functions and credit procedures affecting the
Keep on updating the newest money-
6 Front Office with the Accounting Department and to ensure adherence Single Job Competency Model
related policies and procedures
to established accounting polices and procedures.
7 Single Job Competency Model Property tour and recognition
To have a thorough knowledge of room categories, rates, amenities,
facilities and services of the property.
To implement all key control procedures and participate in all matters
8 Single Job Competency Model Security system training
relating to guestroom security.
To assist the Front Office Manager and to complete all administrative
9 Single Job Competency Model No particular training
tasks and special projects as requested by Management.
To perform any other duties as may be assigned by the Front Office
10 Single Job Competency Model No particular training
Manager.
All blocked cells are the competencies that needed the most