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Visitors – Who wants them and where
can we find them?

Paul Jardine
Jura Consultants
@JuraConsultants

#MGSConf
@MuseumsGalScot
MUSEUMS GALLERIES SCOTLAND
FORTUNE FAVOURS THE BRAVE

12th September 2013
ENGAGING AUDIENCES

Paul Jardine
Jura Consultants
Engaging Audiences

• The Challenge
• The Process
• The Results
Taking Part in Scotland, 2008
Attendance at arts and cultural events amongst Scottish adult population
How often attended in last 12
months
2008
2004
(%)

2006
(%)

2008
(%)

Once
(%)

2 or 3
times
(%)

4 or
more
times
(%)

Cinema

52

57

55

5

15

36

Museums

30

30

32

9

13

10

Art galleries

25

24

27

8

11

8

Rock and pop music

24

22

27

8

11

9
DCMS Taking Part 2012/13 Quarter 1
Proportion who have visited a museum or gallery in the last year,
2005/06 to July 2011 – June 2012
Proportion who have visited a museum or
gallery in the last year, by ACORN group, July
2011 – June 2012
Proportion who have visited a museum or gallery in the last year,
by ACORN group, July 2011 – June 2012
Leeds Armouries
What Visitors Enjoy Most
Leeds Armouries
What Visitors Enjoy Least
Audience Target Diagram
Royal Armouries Audiences
‘Hot’ Audiences
• Action Seekers
• Education Enhancers
• Entertain the Children
• General Enthusiasts
• Collection Enthusiasts
• Family Focussed
• Cost Conscious
‘Warm’ Audiences
• Collection Enthusiasts
• Not Yet But Will
• Recent Potential Returners
• Active & Interested Family Focussed
• Active & Interested Heritage Generals
‘Cold’ Audiences
• Remote Enthusiasts
• Transport Deficient
• Interested but Unaware
• Time Challenges
• Arms and Armour Rejecters
Fort Nelson
Visitors Enjoyed Most
Fort Nelson
Visitors Enjoyed Least
Fort Nelson Segmentation
•

Family Focussed

•

Cost Conscious

•

Action Seekers

•

•

Entertain the
Children

•
•

Curious
•

Recent Potential
Returners

•

Active & Interested
Family Focussed

General Enthusiasts
Collection

Cost Conscious

•

Active &Interested
Heritage Generals

Enthusiasts
•

Entertain the Children

•

Transport Deficient

• Location Aware
• Time Challenges
• Arms and Armour
Rejecters
• Interested but
Unaware
Geffrye Museum
Influences on future visits
Geffrye Museum
Visitor Perceptions
Geffrye Museum
•
•
•
•

•
•
•

Learning
New Recruits
Pass Time in a
Beautiful Place
Specific Interest.
Homes, Gardens,
Decorative Arts
Interest: Historic
Buildings & Site
Visit with Friends
Atmosphere

•

Current Exhibition

•

Depends on the Event

•

Specific Interest.

Schedule

Homes, Gardens,

Unappealing

Decorative Arts

•

Too Busy

Interest: Historic

•

Uniformed

Buildings & Site

•

Not Relevant

•

Visit with Friends

•

Think Museums are

•

Pass Time in a

•

Beautiful Place
•

For Inspiration

Boring
•

Cannot Visit More
due to Geography
Visitors – Who wants them and where
can we find them?

Paul Jardine
Jura Consultants
@JuraConsultants

#MGSConf
@MuseumsGalScot

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