This presentation was part of the NCVO event - 'It's Our Community research workshop - East of England'.
This event was organised by NCVO, BIG Society CIC and Peterborough Council for Voluntary Service, to look at examples of community led funding.
Rachell Newell (Wintercomfort for the homeless Social Enterprise Manager) gave a presentation at the workshop discussing the background of Wintercomfort and the homelessness situation.
You can find out more about NCVO events on the European Funding Network website: http://europeanfundingnetwork.eu/events/ncvo-event
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Wintercomfort for the homeless
1. ‘Its Our Community’ Research
Workshop 10 December 2013
Rachel Newell
Social Enterprise Manager
Tel. 07824 634514
rachelnewell@wintercomfort.org.uk
2. About us
Mission: Wintercomfort supports those with
experience of homelessness by offering essential
welfare services and social, learning and work
opportunities to enable them to achieve their
potential.
Brief History: Began as double decker bus in 1985
serving soup in the city centre. In 1989 the name
Wintercomfort was adopted and set up an evening
service providing food and shelter, run by volunteers.
Became an official charity in 1991 with Henry
Rothschild as its first chairman.
1n 1993 Overstream House was purchased after
extensive refurbishment and opened for business on
12 November 1994.
3. Keeping it Real
• Rough sleepers have an average life
expectancy of just 42 years.
• People who sleep rough are 35 times more
likely to commit suicide than the general
population.
• The annual council street count said there
were 9 rough sleepers on 19 November in
Cambridge but we served 18 breakfasts to
rough sleepers.
4. What we do now: Welfare Services
• 8.30-10am: hot breakfast
(free to rough sleepers),
showers, laundry
services.
• Last year we served 5556
hot breakfasts to 368
people.
5. Learning and Development
10am-3.30pm: learning and
development activities including
art activities, literacy, numeracy,
ICT session, job club, ESOL,
cooking classes, sport, DIY
sessions, gardening team.
316 people accessed service last
year
6. Social Enterprises
Food4Food Café
Food4Food Catering
Winterwillow (ended)
Cleaning Services (2014!)
We have delivered 244 buffets in the
last year to 5597 people. Our traded
income from buffets was £35,850
www.food4food.org.uk www.food4foodcafe.org.uk
7. Funding
• April 2012 - March 2013: 488K
• 28% of our income is from statutory funding
• 31% individual donors and trusts
Income (£k) Statutory
Fundraised
Donations
Other
Social Enterprise
traded income
Social Enterprise
Grant income
Social Enterprise
Fundraising
8. Volunteers
• Some regular volunteers,
some one-off
• Total no. of volunteers in
last year: 72
• Peak at Christmas
• Help with numerous jobs:
laundry, job applications,
counselling sessions,
running the cafe,
database.
9. Challenges
Competition
for funds
External
economy:
Funding Cuts,
less personal
giving
Doing versus
showing
impact
Lack of
investment in
capital
items/resources
Fluctuating
Volunteers
Balancing
running
social
enterprise as
a business
verses social
outcomes
Public appeal of
the cause
(homelessness)
Increased
demand
Service User
involvement
in decision
making
10. Additional challenges with social
enterprises
• Employing former service-users.
• Balancing business decisions for profit verses
for social impact.
• Fundraising asks as expected to be sustainable
• Lots of capital start up funding available but
less revenue funding.
Between October 2012 and April 2013, 80 service users enrolled in the Food4Food catering programme. This includes 13 people who successfully passed their food hygiene level 2 certificate, a nationally recognised qualification.
The Food4Food programme also comprises of another social enterprise, the Food4Food Community Café. The Food4Food Café which opened in October 2011 provides a progression opportunity for those individuals who have gained experience within our Food4Food Catering business and wish to experience working in premises outside of Wintercomfort. It allows them to interact with the general public and enables them to participate in an accredited course in partnership with Cambridge Regional College. The Café operates out of St Andrew’s Hall, a local community centre. The Café has achieved a 5* Environmental Health rating. The traded income from the café has increased by 41% since last year.
The Café celebrated its first birthday in October 2012 where the Mayor gave out certificates to the 17 service users who had completed work experience in the café. One of our service users also received his NVQ Level 2 certificate in February 2013, the culmination of 2 years of learning and work experience on the Food4Food programme with on-site assessment from Cambridge Regional College. We also have teamed up with Nanna Mexico, a busy restaurant in the centre of Cambridge, to offer 3 month paid work placements to Food4Food learners.
Increased competition for funding
Statutory funding being cut
Increasing number of people accessing welfare services.
Last year 427 people accessed Wintercomfort.
People with chaotic lifestyles so hard to plan for attendance. Café needs 2 staff and volunteers to run with or without service users.
Planning services based on what people want. Large cross section of people with different needs and ideas.
Large number of volunteers that needs time and input including expenses, training, recruitment. Large turnover as many students. And also peaks at Christmas.
Fire-fighting issues due to poor resources e.g. server going down, building problems.
Examples. Zero-hours contract. Benefits being cancelled by job centre so person is worse off
Short term contracts particularly problematic as hard to get benefits reinstated.
Example of Winterwillow.